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Vital Records Online Reviews 4,917

•
TrustScore 4.5 out of 5

4.4

License Bureau
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Review summary

Created with AI, based on recent reviews

Considering 344 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the website easy to use and navigate, appreciating the straightforward process for obtaining documents. The service is often described as easy, quick, and convenient, saving users from prolonged waiting times and complicated procedures. People also felt at ease during the application process, highlighting the helpfulness of the service. However, some people were dissatisfied with the payment and pricing, feeling that the service was expensive and not worth the extra money. There were also concerns about hidden fees and the perception of being overcharged for services that could be obtained for less elsewhere. Some reviewers experienced significant delays in receiving their documents, despite paying for expedited services, leading to frustration and a feeling of being misled.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently finding the process simple, easy to... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing significant dissatisfaction due to... See more

Payment

People report negative experiences with payment, often citing unmentioned charges after submitting payment... See more

Website

Clients share ambiguous opinions on the website, with many reviewers finding it simple, easy to navigate, and... See more

Price

Customers had negative experiences with price, with many reviewers expressing that they were overcharged or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cannot contact the apostille department. They are completely unresponsive. Paid $152 for an expedited process. Update: The apostille department reached out with clear communication. They are proces... See more

Rated 4 out of 5 stars

Ordering my birth certificate is easy but I really wanted information about ordering my mother’s birth certificate from NYS. I know I need a court order but does your company do that? I could not fi... See more

Rated 4 out of 5 stars

Made me feel at ease applying for birth certificate copy at first. But process took longer because of my DL photo ended up having to be uploaded because they didn't accept the first one, then didn't a... See more

Rated 4 out of 5 stars

FIRST EXPERIENCE. NEED A CERTIFIED COPY +1 OF MY SOUTH CAROLINA BIRTH CERT IN ORDER TO RENEW A DRIVERS' LICENSE I HAVE HAD FOR OVER 50 Y.

Company details

  1. License Bureau
  2. Association or Organization

Written by the company

We offer vital records documentation preparation for all 50 different states and over 3000 counties. We have the experience and the system to ensure you will get your Vital Records in time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Ease of use

The experience so far, has been easy. Ease of use is important while taking care of the day's tasks.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Not having to go through several pages…

Not having to go through several pages of information that is irreverent. Easy to request, it is high when you want to receive it. I got one from KY and it was $19.50 which is more realistic. Don't know for sure if you even have the death certificate. Hope it gives the cause of death.

May 20, 2026
Unprompted review

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