Vitaly Design Reviews 322

Quick and precise communication.

Enquired about a shipping issue and received a super quick and clear reply with helpful information and was very happy with the customer service and felt like my issue was resolved very well.

I received my 2 Vitaly Ruin size 13 rings. I felt like a kid at Christmas ! These rings are superb quality and amazing design and they feel wonderful on my fingers. The photos on their website are great but the overwhelming feeling of absolute satisfaction as you hold such a work of art and then to slide these rings on. Wow !!! I own two pairs of Vitaly Faction earrings and my next purchase will be 2 Vitaly Strata bracelets. If you like something on their site,buy it ! It is the best in all categories. Vitaly jewelry is the best and I treasure all my purchases. Great job on making and delivering such fantastic products. I am a customer for life !

Vitaly Design Service was so great. Super nice people. Was helped super quickly& my issue was fixed very quickly. Anyone who has questions don't hesitate :))

ordered from Vitaly and unfortunately had one of the worst customer service experiences. My order (nearly 200 CAD) was supposedly delivered, but the only proof was a blurry photo with no visible address or name. The package never reached me, despite me checking with neighbors and the building.

I contacted Vitaly immediately and spent over two weeks going back and forth with their support team. Instead of offering a real solution (refund or reshipment), they simply told me to “contact my bank” and left me without the product I paid for.

This was meant to be an important gift, and the way the situation was handled shows a complete lack of accountability and care for their customers. Very disappointing experience — I regret not ordering from a more reliable retailer.

Accidentally ordered the wrong size and CS refunded within 5 minutes of submitting a ticket, no questions asked. Prompt and friendly. Will update when my order arrives

The products are amazing, they ship quickly and the customer service is specially great and very fast.

Nothing else to add. 5 star.

Superior customer service and very unique products. I love this company.

I bought their BPM bracelet; the bracelet is beautiful BUT unfortunately their size 7 was very tight on my wrist (mainly because the item is oval shaped and not circular but I digress).

So on July 18, 2025, I emailed them regarding the issue and they told me to ship the item back and to fill up a return form (they said it would speed up the exchange process… spoiler alert: still took weeks for the exchange). I also had to pay out of my own pocket to ship the item back to them.

On July 23, 2025, the tracker of Canada Post indicated that the item was received by Vitaly so I assumed the Vitaly team will contact me/send an automated email within a week about either the exchange for a size 8 to go through or a Vitaly gift card being sent (if size 8 was sold out)

19 business days later (27 calendar days later), no update, no email, no communication from Vitaly’s customer service.

On August 19, 2025, I finally decided to ask them for an update. In response to me emailing them for an update, the replacement item FINALLY shipped.

Ultimately, the item quality and the item itself is good but not great to be able to tolerate slow customer service or me trying to convince them to let me exchange the item because sale items were final sale items but not indicated on the item page. I am never shopping at their online website ever again and I will just drive to their brick-and-mortar store in Toronto, Canada.

Update #1 (August 20, 2025):
Vitaly got back to me today and refunded me. They refunded me as they said the item is currently unavailable which is odd because it was in stock last night but I disgress.

Update #2 (August 20, 2025):
As a reply to the Vitaly team who commented to this review: I had to pay out of my own pocket to ship the item back to them, there was no prepaid shipping label sent to me by the Vitaly team (I am happy to provide the receipt and email messages if needed).

I love Vitality as a brand, and I was even more positively impressed by their support and customer service. They were amazing in answering all my questions and supporting me at every step.
Thank you!

I purchased the Riot in gold along with the Integer in gold back on January 4th 2025. I didn't wear it until March. I noticed in between the links was absent of the gold polished stainless steel. I tried to do a claim about this and denied me. They stated it's perfectly normal. Really? I thought they wouldn't lose color while being a lifetime warranty.

Their customer service was exceptional when it came to address a broken necklace. Richard and Aimee were quick to respond and issue a replacement. I’m satisfied with their customer service.

I’ve been a customer of Vitaly before, including shopping in-store, but my recent online return experience has been unacceptable. I returned my order using the return label provided through their portal tracking confirmed it was delivered to their warehouse over two weeks ago.

Since then, I’ve received nothing but vague replies saying they’re a “small team” and can’t even provide an estimated timeframe for processing my refund. No updates, no accountability, and no urgency to resolve the issue.

I wanted to place another order, but I’m not comfortable giving them more money while I’m still waiting for a refund on my last purchase.

This is not the level of service I expected from a brand I’ve shopped with before, and it has made me reconsider buying from them again.

🌟🌟🌟🌟🌟
I’ve had a great experience with Vitaly Design! Their customer support team is not only professional but also genuinely thoughtful. They responded quickly, followed up with care, and made me feel truly valued as a customer. It’s rare to find a brand that puts so much heart into both their products and their service. The entire process was smooth, and the team went the extra mile to make sure I was happy. Highly recommend supporting this brand — they definitely support you back!

This experience was amazing. I got the help I wanted and the questions I needed answered in no time at all. They were knowledgeable about each of my questions and helped me the whole way through. Five out or five.

I had some issues with tariffs and they were able to resolve it in a timely manner.

Needed to have some information changed in my profile due to an ID theft issue-- wasn't able to make the changes myself online, but Customer Support was very responsive to my email and corrected the issue for me. I am a returning Vitaly customer and am very happy with their products, support and shipping.
Thank you!

Took care of me without question!! Couldn’t say more!! Top rate customer service.

Unreal. Never in my life have I supported a jewelery brand as hard as I do Vitaly. their stuff isnt cheap but neither is the quality. top tier excellent pieces that I will continue to buy because its just so GOOD.

Also, customer support is also goated, they got back to me in less than 30 seconds and honestly that shocked me. for sure gonna vuy more in the future.

I recently made a mistake in my order and reached out to their support for help correcting it. Their team was super responsive and helpful. They were able to help me with my problem.