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See what reviewers are saying

Rated 3 out of 5 stars

Hello! I had a great customer service. Thanks for that! However, I haven't got the confirmation for cancelling my membership. I don't want get 4her product any longer. My feedback was gathered.

Company replied

Rated 1 out of 5 stars

Had the absolute worst customer service today from Micke, who claimed to handle customer service for Vitamail. Called to enquirer regarding a collection letter that I had received for a subscripti... See more

Company replied

Rated 1 out of 5 stars

I was totally scammed by this company. I cancelled my order and was then sent another shipment and charged for it. I called them and spoke with Rasmus who was the least helpful and most arrogant h... See more

Company replied

Company details

  1. Vitamin and Supplements Store

Written by the company

Vi utvecklar hälsoprodukter för nordiskt liv och klimat! Baserat på forskning, innovation och högkvalitativa råvaror. Vi har över 300 000 kunder i Norden – och bra lösningar på de hälsoutmaningar de flesta möter på under sitt liv.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

830 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Had the absolute worst customer service…

Had the absolute worst customer service today from Micke, who claimed to handle customer service for Vitamail. Called to enquirer regarding a collection letter that I had received for a subscription that I had not received. Directly, displayed signs of aggression & an impression of not wanting to help. I called with a question to be basically told that I was lying. He hung up the phone so I called back immediately to be greeted impolitely again by Micke. I said it wasn’t the kind of service I expect and I would like to speak with someone senior. He replied “you can’t, I handle customer service”. I was amazed and disgusted by such behavior.

I choose not to deal with such companies that employ employees with lack of experience.

October 2, 2024
Unprompted review
Vitamail logo

Reply from Vitamail

Hi,

Thank you for your feedback. We are sorry you had a bad experience with our customerservice, we will look into this at once.
Please contact us on kundeservice@vitamail.no - so we can look at your case and help you🙂

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Rated 1 out of 5 stars

Today I received a bill from fair…

Today I received a bill from fair Collection on behalf of Vitamail AS. I wrote a complaint a few weeks before and under my review the VITAMAIL AS replied that: " I am sorry to hear about that....bla, bla..., however, although I paid already for the faktura number 1333365
and the of amount: 606.40 a few weeks ago and I contacted them to fix that. In very cynical and criminal way, they sent to a company of debt this amount that I already paid, and it shows in my profile on VITAMAIL AS. It is such a dishonest and very criminal way to make money. This company is a company of criminals, gangsters, and so on.
I will not pay anymore for that, and if they continue to send this for me, I will contact the authorities in Norway to denounce them as a criminal company.
I am so angry regarding those criminal gangsters that they use to sell tablets that it is not work well to make money. I contacted them before to close my account and not send any more tablets to my home. However, in spite of the fact that I paid for the last bill, they want me to pay more for the bill I paid a few months ago.
Please stay away from this horrible company, unreliable people, dishonest people, and gangsters.

February 17, 2024
Unprompted review
Vitamail logo

Reply from Vitamail

Hi!

Please take contact with our customer service in Norway, so we can take a further look on this.

Best regards,
Vitamail Sweden

Rated 1 out of 5 stars

I was totally scammed by this company

I was totally scammed by this company. I cancelled my order and was then sent another shipment and charged for it. I called them and spoke with Rasmus who was the least helpful and most arrogant human I have ever had the misfortune of speaking to.

I offered to send the product back that they sent in error but they won't take it and told me that if I don't pay for it they will ruin my credit rating.

Avoid doing business with these people or even doing the 30 day trial.

August 21, 2023
Unprompted review
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Reply from Vitamail

Hello Col - thanks for your feedback.
When our customers are making an order through our website, we inform about these tearms and conditions before, during and after.
Even though a you close your subscription, you still have to pay for the package you have ordered. The invoive always comes with the package.
You are welcome to contact our customerservice, so we can dig deeper into your case.

Best regards Vitamail.

Rated 3 out of 5 stars

Erika De Lara

Hello!
I had a great customer service. Thanks for that!
However, I haven't got the confirmation for cancelling my membership. I don't want get 4her product any longer.
My feedback was gathered.

February 14, 2023
Unprompted review
Vitamail logo

Reply from Vitamail

Hi Erika and thanks for you review.

It makes us happy to hear that you are pleased with our customer service.

We confirm it verbally over the phone and the confirmation of cancellation has to be sent out manually so that is something we do when we are asked to do so.

I will send one out to you right away.

I wish you a great day and you are always welcome back to us :)

Rated 1 out of 5 stars

Scam alert! Hidden agenda

I should have given a zero star if it was available. I feel used and scammed by this company. I ordered a product and paid 174kr for it. After using it I decided I wasn’t going to continue with it, I emailed them to that effect. Only for me to receive the product again in my box. I called customer service but she said the email was sent to the wrong address and that I should have called to cancel. In any case, she would go ahead and cancel it but that I have to pay for the one already received. During this period, I had already ordered a different product and paid subsequently for it. Which I mentioned to her and she said she has to cancel it as well otherwise I would get more of it in my box. Fast forward to today, I have been reluctant to pay for a product I know I wasn’t going to use again. Anyways, I decided to make the sacrifice and had the greatest shock! Invoice value of 696kr flashed on my face. I shouted! Another call was made again to customer service. This time it was argumentative and making justifications for their hidden agenda. I feel embarrassed and used by this company having to pay 696kr for a product I don’t intend using. It’s a shame such a thing should be allowed to go on in Sweden. She has given me a date of April 1st by which to pay the said amount. I am thinking I should send back the product and report this matter to the police. Public complaints bureau and ask my lawyer write them as well. I feel so sad and unhappy with this new kind of scam!!!! This company should be booted out of Sweden!

February 8, 2023
Unprompted review
Vitamail logo

Reply from Vitamail

We are sorry to hear you have this impression of our company. This is no scam, and we have no hidden agenda. When you order our products, we inform both before and after that this is a running subscription. If you sent your resignation to the wrong email-adress, we obviously never recieved it - it is your own responsebility to contact us correctly. Our contact-information is on the invoice and our homepage. Have a nice day!

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Rated 5 out of 5 stars

Very good product

Very good product, thanks!

November 11, 2022
Unprompted review
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Reply from Vitamail

Hello!!

Thank you for your feedback.
Best regards
The Vitamail team.

Rated 5 out of 5 stars

Very good!!

Very good!!! Feeling more energetic and up to the daily tasks…

November 10, 2022
Unprompted review
Vitamail logo

Reply from Vitamail

Hello and thanks for your feedback!

How nice to hear that you are satisfied with your supplements! Wish you a nice day!

Sincerely
The Vitamail Team

Rated 1 out of 5 stars

Ni borde skämmas

Ni borde skämmas
Det är ett bluff företag, ska skämma ut er på sociala medier etc.
Det är inte så man behandlar sina kunder.
Ni har förlorat många kunder på detta bedrägeri sättet som ni gör

Mitt omdöme är
-0000000
You should be ashamed
It is a scam company, will embarrass you on social media etc.
That's not how you treat your customers.
You have lost many customers to this scam the way you are doing it

October 18, 2022
Unprompted review
Vitamail logo

Reply from Vitamail

Det er synd å se at du har dette inntrykket av oss, dette er absolutt ikke noe svindel. Kontakt oss gjerne på kundeservice så vi kan se på din sak og hjelpe deg. Ønsker deg en fin dag!

Rated 1 out of 5 stars

I have not ordered for a drug from you…

I have not ordered for a drug from you please stop sending me unnecessary invoice to pay.
When did you send me the drug?
I have absolutely nothing to do with you check your records well.

August 18, 2022
Unprompted review
Vitamail logo

Reply from Vitamail

Hi, thank you for your feeback. Please contact our costumerservice, so we can help you with this. Call 018-800 83 83 or send an email to: kundservice@vitamail.se

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Rated 3 out of 5 stars

I'm no seeing any significant impact in…

I'm no seeing any significant impact in my routine trying to reduce my current weight

August 17, 2022
Unprompted review
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Reply from Vitamail

Hej och tack för din feedback!

Vad tråkigt att höra att du inte är nöjd med ditt kosttillskott, och att du inte märkt av effekt så snabbt.

Vi rekommenderar vanligtvis att man använder produkten i minst 4-6 månader innan man kan märka av önskad effekt 🤗

Ha en fortsatt fin dag!

Rated 4 out of 5 stars

Very good product

I take this product every morning and I am very please with the product.

August 16, 2022
Unprompted review
Vitamail logo

Reply from Vitamail

Hej och tack för din feedback!

Vad roligt att höra att du är nöjd med produkten😊

Önskar dig en fin dag!
Vänliga hälsningar
Vitamail.

Rated 1 out of 5 stars

This company is a Scam

This company is a Scam. I have cancelled my subscription within 30 days of getting my first parcel and they still send me the next parcel.Don’t buy from them.Everyone over here are calling them Scam.They have a cheap way of making money in Sweden.

July 25, 2022
Unprompted review
Vitamail logo

Reply from Vitamail

Hello and thank you for your feedback!

If you have cancelled your subscription in time and still received a shipment, i recommend you to take contact with our customer service. Our phone number is 018-800 8383 and our mail is kundservice@vitamail.se

Have a nice day!

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Rated 1 out of 5 stars

SCAM and wrost product

This is the worst supplier ever, Do not use this.
The taste is so bad and has an impact on your health.
and if you want to cancel it they tell you oh you have to notify us 30 days ago.
if you say and confirm 30 days that I call and cancel they say you have to send an email, if you send an email they say you have to send a form.
They are SCAM like most of the mobile companies that force you to buy their product for years.
be careful to not use it, if you do they will have a fake contract behind the scene for you.
They have very rude customer service with no respect.

July 13, 2022
Unprompted review
Vitamail logo

Reply from Vitamail

Hello and thank you for your feedback.

I'm sorry to hear that you're not satisfied with us. We have our products on subscription, and if you don't want anymore products from us - you need to contact us no later than 30 days before next shipment. If you have contacted us in time and still got deliveries, something must have gone wrong. Please take contact with our customer service again and we will take a look on this case.

Wish you a good day!

Rated 5 out of 5 stars

Energizer ♥️

June 8, 2022
Unprompted review
Vitamail logo

Reply from Vitamail

Hello and thank you for your feedback.

So nice to hear that you're satisfied with our product 😊

Wish you a great day!

Rated 5 out of 5 stars

Very happy with the product!

Very happy with the product!
I will recommend it to friends and family!

June 8, 2022
Unprompted review
Vitamail logo

Reply from Vitamail

Hello and thank you for your feedback!

That's lovely to hear that you are satisfied with our products 😍 Wish you a great day!

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Rated 4 out of 5 stars

It is working

It is working, slowly but surely. I will keep going. Now r that my back is better I can also incorporate running and special back exercises.

June 8, 2022
Unprompted review
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Reply from Vitamail

Hello and thank you for your feedback :)

So nice to hear that you like our product Flex5x! It can take time before you notice a change, this is because it's a natural supplement, so we recommend to use this for at least 4-6 months :)

Have a nice day!

Rated 5 out of 5 stars

I am happy and satisfied dealing with…

I am happy and satisfied dealing with your employee, he been really professional for solving my problem. thank you

May 9, 2022
Unprompted review
Vitamail logo

Reply from Vitamail

Hi, thank you for your feedback!

So nice to hear that you're satisfied with our customer service! Have a great day :)

Rated 1 out of 5 stars

PERFECT SCAM

It is soooo bad that, I want to give a zero but it’s not possible so I have to put one star.
This is what you called a PERFECT SCAM..
To all others who wanted to try their product. DONT!!
My experience with them is bad, and the customer service is WORST !

March 24, 2022
Unprompted review
Vitamail logo

Reply from Vitamail

Hi, thank you for your feedback.

It is very sad to hear that you have this impression of us, we of course want to make our customers happy, both with our products and our customerservice. Please contact us so that we can look into your case and find a solution.

Have a nice day!

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