While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.8

Average

TrustScore 3 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(5)

2 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Purchased the Power Pro 750w tile saw

Purchased the Power Pro 750w tile saw. The blade supplied is terrible and near unusable as the bore hole is not centred properly, the blade has uneven contact with the tile and breaks the last bit on every tile, also there is warping in the blade. The guide rail is worse than on the older previous model I had and don't rely on the measurement markings to be accurate. The bed surface is rougher than my previous model and I had to sand it so the tile moved more smoothly across it. I have had to buy a new professional blade but have yet to fit that, but if the same problems with the blade not running true then I will want Vitrex to sort out this machine or refund me. On their website trying to register the product this saw is not listed on the drop down menu, only the 650w is listed so I can't even register this item.

July 19, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Don't Waste Your Money

Vitrex Grout Cleaner claims it "Easily removes dirt and mould from grout"
Tried it in my shower space where the grout was only mildly dirty with small spots of mould in a few places.
It did absolutely nothing. I may as well have used water.
What a waste of money and time.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Ridiculously unhelpful

I bought a VITREX 103420 Power Pro 750w wet saw from Amazon to cut large format 8mm porcelain floor tiles. The cutting disc guard is attached by a metal bracket and two screws. The two screws supplied are too short to accommodate the depth of the metal bracket. Obviously this is a safety issue. Upon calling Vitrex they refused to give any advice or information and told me to go back to Amazon. Yes, I could return the saw and order a new one however would this waste valuable time by coming with the same issue? I don't want to return it I just want advise on whether longer screws can be provided and whether this is a known issue. As a manufacturer surely it is their responsibility to give advice on the use of the machine.......

March 24, 2021
Unprompted review
Advertisement

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look