Viva Amors Reviews 

They delivered the items without warning and ended up leaving them up the side of the house which is ok but by the time we got them into the house it was dark and late and we did not open the packages. Unfortunately, I opened the table last and there was damage to corners of the glass. I contacted them to see if there was anything they could do only to be told that you have to raise an issue within 24 hours of delivery or they will not look into it at all for you. I couldn't report it, I hadn't managed to get it open! Very disappointing for a first order experience, won't be using them again or recommending them. Pity, as the furniture is nice, it's the customer service that lets it down.

So, ordered a garden set, turns out they sent the wrong one. Loads of emails sent and all we get is they are having problems with a courier. I'm sorry but the quality of that excuse is something I'd expect from a child. If the courier is that bad or busy, then use another, Customer satisfaction should be a top priority. So, we have done a chargeback with the bank. More and more companies are having no way of contacting or speaking to a human, it's done by bots or generic emails which is very big negative for these companies.

I have being trying to get intoch with them for two days now. No response for sending the wrong item. I have tried a few different methods of getting in touch but no response. Keep clear is my advice. No customer service whatsoever.

Avoid this company at all costs.
They delivered a garden sofa set which was damaged and are unwilling to exchange or refund me for the item. I have since filed chargebacks with my bank and have reported them to trading standards for breaching my consumer rights (confirmed by Citizen Advice).
They don't have a telephone number to contact them on and they just send back stock emails to any correspondence.

I have just received my patio set from this company and I am absolutely flabbergasted by how beautiful it is I'm not really one for buying this kind of thing from the Internet but I thought I'd give it a chance and I'm glad I did 100% quality so easy to put together and very quick delivery highly recommend

Have recently paid £2,500 for a sofa set that is very very poor quality. I contacted the company to return the items, but nobody is picking up the phone as this is unmanned and the answer machine is full and nobody is responding to several (about 6 to date) emails and messages by the website.

I would strongly advise you give this company a very wide steer - customer service is absolutely abysmal, products expensive and poor quality. Nothing to recommend it at all.

Very very disappointed with VivaAmors.....can't deny delivery was fast but an item was missing from my order. Initially they appeared to be doubting my claim of the missing item. Now completely ignoring my emails. No point calling as phones unmanned. The customer service is non existence. I'm angry that nobody is interested in responding to me. I have given them lots of opportunities to help, answer and resolve but am frustrated and extremely upset. Paid over a thousand pounds for this set and it's not complete. I'm a pensioner and that's a lot of money for me. I would say if you receive your order in full then you're lucky, if any issues it appears no answer is the reply I am now in the process of contacting my bank as I paid by credit card to claim back the money... Use another company in future

In Love with my new furniture set, delivery was so fast, and really easy to build.
Massive thanks to the team

Bought the outdoor fire set. Suprised at how good it is. Lovely cushions in the set. The the fire is amazing in the evenings.

Ordered my Outdoor Furniture Set and it was delivered just 3 days later. Love it. Can't fault the team, answered all my questions. Bring on the Summer