VIVAIAReviews 

5,827
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,143 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the shoes for their exceptional comfort, high quality, and stylish designs, often noting they are suitable for wide feet or specific foot conditions. Many reviewers appreciate the wide selection of footwear, the ease of ordering, and the quick, well-packaged delivery service. The customer service is frequently highlighted as excellent, with responsive and helpful representatives who are committed to resolving issues. However, some people mentioned issues with sizing, finding shoes either too tight or too loose, and occasionally experienced discomfort when walking long distances in certain styles. A few other people also felt that customer service was unhelpful or rude, particularly concerning returns or partial orders, and some noted that certain products did not last as long as expected.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the comfort, style, and quality of... See more

Quality

Reviewers highlight positive aspects of quality, with many customers consistently praising the excellent... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and timely... See more

Order

Consumers generally express satisfaction with the ordering process, with many praising the ease of ordering... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very nervous about buying sandals from this company as they were shipped from China directly and I wanted them for my holiday, but they arrived super fast. I was also worried that the sizing wou... See more

Rated 5 out of 5 stars

The shoes complete their promise of being comfortable for people with corns or other issues requiring a wider toe space. However, they are also attractive and easy to put on and take off. My wife nee... See more

Rated 5 out of 5 stars

Great selection of footwear (I have bunions and hammer toes). Customer service is the best (rapid filling of orders and shipping, shoes packaged extremely well and return policy is like no other (very... See more

Rated 5 out of 5 stars

I recently purchased a pair of the Francesca loafers and OMG I have not taken them off. I have never, until now, felt the ‘walking on clouds’ feeling. They are fantastic. I absolutely recommend them.... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,827)

1,090 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I own multiple pairs of Vivaia and love them all

I have quite a few pairs from Vivaia now, which probably says a lot already, haha. The heels are honestly the highlight for me! They’re the only ones I can wear for long periods without wanting to take them off halfway through the day and I’m able to walk in them for long periods. They don’t cramp my toes at all. It’s not quite sneaker-level comfort, but definitely way better than other heels I have tried.

The newer wedges (Skyler) are also really good. They’re super comfortable and give a nice bit of height without feeling like a struggle to walk in. They’re an all-day shoe for sure.

For the Margot flats, while they’re comfy overall, they do make my feet sweat a bit and I don’t find them breathable. I ended up swapping out the insole and that fixed it somewhat but it’s still more comfortable with low invisible socks. But they are also an all-day shoe.

Overall, I’d say they’re worth it. The designs are gorgeous too — simple, versatile, and pretty timeless, so they don’t go out of style easily.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

6 time purchaser - very happy!

I have purchased shoes from Vivaia about six times. I have been very happy every time. The shipping and packaging are terrific. The kitten heeled pumps, loafers with chunky heels and flats are all very good looking, made well, are very comfortable and wear well!

I highly recommend this firm and website!

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

Products have all surpassed expectations. The one item I did return, I got easy return instructions and a quick refund.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Love the VIVAIA shoes

Love the VIVAIA shoes, but also love the whole VIVAIA experience. Great customer service, return policy, shipping (which is prompt)… couldn’t ask for more. I’m definitely a repeat customer for all these reasons.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great comfort and well made. A must to own.

In the past 4 months I have purchased two pairs. I was so happy with the first pair I got I ordered similar style in lighter color and pointed toe wedge slip on. I love them. The sizing was perfect. had a problem w first delivery they resolved very quickly and will buy again. I used for vacation where I walked 4.5 miles a day were more comfy than my sneakers. Taking to New York next week. I should mention my hip has been bothering me for some time from inflammation and a friend recommended these shoes and now I’ll need to buy more extremely comfortable I thought price a bit high at first, but I’m willing to splurge for my comfort . Great well made and oh so comfy.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Love my loafers

Love my loafers! I have challenges with my feet and these loafers are so comfortable! Love the mesh bag to wash the shoes to keep the look!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Good service and comfy shoes!

Service staff were very willing to advise on shoes size! Also, they were prompt in their replies. VIVAIA shoes are really comfortable and I am now on my 5th pair!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Made well and are very sty.

Saw these sneakers on Instagram and they looked like what I have been looking for in a shoe.

Ordered them and could not have been happier with the purchase. They are well made and fit my narrow foot.
Well made sneaker and were delivered on time.
They are also washable and clean up great with a mild detergent and brush.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

I have recently bought seval pairs of…

I have recently bought seval pairs of VIVAVA shoes, my quest to find a shoe that fitted a long slim foot size UK 8.5 has being a very long one but I sent for an 8.5 and it really was an 8.5, most shoes skip my size and I have to squeeze into an 8 or slip around in a size 9.
I wore my shoes a bit around the house first to make sure they were comfortable and then wore them for 8 hours in London, they were a perfect fit and so comfy, I have five pairs now and don't need to waste money on shoes I have to make do with. It's great to feel comfortable and I can order and be confident knowing they will fit perfectly.
As for customer service
I have returned one pair as when I got they were just not my cup of tea, I got a refund straight away.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have bought 4 pairs of Vivaia shoes

I have bought 4 pairs of Vivaia shoes. My orders arrived early. I like the quality and the comfort they offer. I recommend it to my colleague. I plan to buy another pair.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

25K steps and more

I wore this shoes when I was in Vegas, my Apple Watch says 25k steps throughout the day and this shoes didn’t hurt my feet at all. I have high arch and this really supports my feet! I bought another pair!

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

Crazy carriage cost & slow delivery

Needed insoles to fit shoes I had already bought they cost £9 but got charged £12 carriage for a tiny package which then took 7 days to arrive

April 17, 2026
Unprompted review
VIVAIA logo

Reply from VIVAIA

Dear Jo Robertson,
We’re sorry to hear that your experience with the shipping cost and delivery time did not meet your expectations. We understand how frustrating it can feel, especially for a small item.

Please kindly note that we offer free shipping on orders over $99 USD. For orders below this amount, a shipping fee will apply depending on the selected shipping method and destination. We sincerely apologize if this caused any inconvenience or felt unreasonable in your case.

Regarding the delivery time, we always aim to ship orders as quickly as possible. However, the overall delivery timeframe may vary based on the shipping option chosen and the destination country.

We truly appreciate your feedback and understand your concerns. If you need any further assistance, please feel free to contact us at support@vivaia.com
with your order number and the subject line: “Review from trustpilot.com.”

Thank you for your understanding.

Rated 5 out of 5 stars

Great style and comfort…

I am so happy with the Vivaia shoes and boots that I’ve purchased! They have great style and they’re super comfortable. When I wear Vivaia, I’m commonly asked where I bought my shoes!

March 14, 2026
Unprompted review

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