VIVAIAReviews 

5,826
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,143 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the shoes for their exceptional comfort, high quality, and stylish designs, often noting they are suitable for wide feet or specific foot conditions. Many reviewers appreciate the wide selection of footwear, the ease of ordering, and the quick, well-packaged delivery service. The customer service is frequently highlighted as excellent, with responsive and helpful representatives who are committed to resolving issues. However, some people mentioned issues with sizing, finding shoes either too tight or too loose, and occasionally experienced discomfort when walking long distances in certain styles. A few other people also felt that customer service was unhelpful or rude, particularly concerning returns or partial orders, and some noted that certain products did not last as long as expected.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the comfort, style, and quality of... See more

Quality

Reviewers highlight positive aspects of quality, with many customers consistently praising the excellent... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and timely... See more

Order

Consumers generally express satisfaction with the ordering process, with many praising the ease of ordering... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very nervous about buying sandals from this company as they were shipped from China directly and I wanted them for my holiday, but they arrived super fast. I was also worried that the sizing wou... See more

Rated 5 out of 5 stars

The shoes complete their promise of being comfortable for people with corns or other issues requiring a wider toe space. However, they are also attractive and easy to put on and take off. My wife nee... See more

Rated 5 out of 5 stars

Great selection of footwear (I have bunions and hammer toes). Customer service is the best (rapid filling of orders and shipping, shoes packaged extremely well and return policy is like no other (very... See more

Rated 5 out of 5 stars

I recently purchased a pair of the Francesca loafers and OMG I have not taken them off. I have never, until now, felt the ‘walking on clouds’ feeling. They are fantastic. I absolutely recommend them.... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,826)

1,090 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 pairs so far!

I have 5 pairs of Vivaia shoes and will be buying more. They are the most comfortable shoes I’ve ever worn. I have a bunion on one foot and it never hurts when I’m wearing Vivaia shoes, even if I wear them all day. The huge variety of styles and colors makes it hard to choose what to buy but that’s a good problem. I highly recommend these shoes to you.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Since I bought my first pair of vivaia…

Since I bought my first pair of vivaia shoes which I still love and wear I’ve found many more beautiful styles boots and heals and the gorgeous sneakerinas I can’t find any other brands that can compare in comfort and elegance and prettiness and sassyness!!! Love them all

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Comfortable

Comfortable, stylish options. The washable shoes are excellent. Service, returns etc are very convenient.

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best shoes!

Every pair of Viviana shoes/boots. I’ve ever purchased fit like a dream. I have very sensitive feet and these shoes are gorgeous, comfortable, and stylish. Recently I bought the Quilted Waterproof PufferTherm Warm Boots (Theo) for a trip to the Lapland in Finland. They were so warm and comfy that I plan to buy another pair in a different color.

Love Vivaia!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love Vivaia shoes

I absolutely love Vivaia shoes and have recommended them to lots of family and friends. They are truly comfortable as well as stylish and I love that they are constantly putting out new styles. My only gripe is they don't have bigger discounts during sales - they are not enough to inspire me to buy a pair of shoes on umpulse - I'd prefer fewer Sales and bigger discounts when you do have them. Otherwise I'm thrilled - I have well over 10 pairs and they all stay looking terrific as I can wash them in the machine. Delivery has sped up over the years too, Well done Vivaia.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Never buying from this brand again because of trying to return shoes, I cannot wear

Those shoes look amazing, but when I tried them on, they were way too stiff and didn’t fit well at all. The real pain point is their return policy. It’s a hassle and I think it’s not professional. I paid over US$100.for these shoes, so I should be able to print a return label and send them back. But all the options they gave me were too complicated. The shoes are easy to buy, but hard to return. I’m definitely not buying another pair from this company or anything else from this brand.

April 4, 2026
Unprompted review
VIVAIA logo

Reply from VIVAIA

Dear Karen,

Thank you for sharing your experience with us. We’re really sorry for the inconvenience and want to make sure we help you as smoothly as possible. Our team aims to provide an easy and convenient return process, with different options depending on individual needs.

Since you’re located in the U.S., in most regions we can provide a return label, though a few areas may have technical limitations. To better assist you and quickly resolve this, could you please share your order number and the email address used for your purchase?

For further support, kindly send an email to support@vivaia.com
with the subject line: “Review from trustpilot.com”, so we can prioritize helping you resolve this issue.

We really appreciate your patience and are looking forward to assisting you.

Kind regards,
VIVAIA

Rated 5 out of 5 stars

Great store to buy

The shoes are amazing. Great quality, very elegant and very comfortable.
Customer service is just great. They always help you. Also, the delivery is very fast. I made my first purchase 2 years ago and it was good since then, still improving.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

HORRIBLE COMPANY-customer service has…

HORRIBLE COMPANY-customer service has been a nightmare and they owe my money for my return. I call and there is no answer, even though they say they are open at 9 am PST. Responses by email come in at 3 am EST and do not address the problem. Emails say I have kept the "gift" which I have not. They charged me an extra $51 to get rid of a "membership fee" of $49 that somehow got tacked on-still saying the membership was not cancelled but happily stole my $51.

March 30, 2026
Unprompted review
VIVAIA logo

Reply from VIVAIA

Dear Abby,

We’re truly sorry to hear about your experience and sincerely apologize for the frustration caused. This is certainly not the experience we aim to provide.

Regarding the membership fee, it may have been added if the V+ membership option was selected during checkout. We would like to clarify that we do not charge any fees without customer authorization. That said, we completely understand how this situation may have caused confusion and concern, and we sincerely apologize for that.

We’re also very sorry for the misunderstanding regarding the return and the promotional gift. This is not the level of service we strive to deliver, and we appreciate you bringing it to our attention.

To better assist you, could you please provide your order number and the email address used for your purchase? For further support, kindly send an email to support@vivaia.com
with the subject line: “Review from trustpilot.com”, so we can prioritize helping you resolve this issue.

Thank you for your understanding, and we look forward to assisting you.

Rated 5 out of 5 stars

Easy to shop online - Great Shoes

Easy to shop online. Shoes are very comfortable. No rubbing, no blisters! Yay! The shoes are a bit expensive but I am glad I purchased. Although it takes longer to receive the shoes, it is worth the wait

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Comfortable

The sneakers are very comfortable. I wear them traveling because they are so light. I will buy again.

February 19, 2026
Unprompted review
Rated 3 out of 5 stars

My honest review

Pros
Item arrived quickly and packaged well
The design of the loafers look chic
Love the bows you can buy to style shoes
Inside of loafer is very comfy!

Cons
Shoes are expensive
I found the shoes to be too wide
They rubbed the back of my ankle which then bled a little and now I cannot send back or sell on, this is why I only score them a 3

March 25, 2026
Unprompted review
VIVAIA logo

Reply from VIVAIA

Dear Nat,

Thank you so much for sharing your honest feedback 💛. We’re delighted to hear that you enjoyed the quick delivery, packaging, and comfort of the loafers, as well as the chic design and bows for styling!

We are very sorry to hear about the discomfort you experienced with the fit. We understand how frustrating this must be, and we sincerely apologize that the shoes did not fully meet your expectations.

To better assist you, could you please provide your order number and the email address used for your purchase? For further support, kindly send an email to support@vivaia.com
with the subject line: “Review from trustpilot.com,” so we can prioritize helping you resolve this issue.

Thank you for your understanding, and we look forward to assisting you.

Warm regards,
VIVAIA Customer Support Team

Rated 5 out of 5 stars

Excellent products

I have several pairs of Vivaia shoes. They are great quality and super comfortable.
Wash well too without losing their shape.
Delivery is reasonably quick.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful and comfortable shoes

Beautiful and comfortable shoes! I have ordered a pair of beige pumps and they were my wedding shoes. I wore them for a good 12 hours strait, and i had no pain at all and i could move around comfortably! Can highly recommend them :)

May 1, 2025
Unprompted review

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