Vivano London Reviews 

81
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, most reviewers were let down by their experience overall. Consumers frequently reported receiving items that looked entirely different from the online pictures and suffered from extremely poor quality, feeling completely misled by the website descriptions. People pointed out that the merchandise was made of cheap synthetic materials and frequently arrived in the wrong size or incorrect color. Some reviewers were not happy with the delivery times, noting that shipments took multiple weeks to finally arrive at their doorsteps. Customers also mentioned that trying to secure a proper refund or handle international returns was extremely frustrating, expensive, and involved endless communication delays.

What people talk about most

Product

Customers felt deep dissatisfaction regarding the poor quality and incorrect sizing of items received.... See more

Quality

Users describe negative interactions with quality, expressing deep disappointment over substandard materials... See more

Order

Reviewers mention negative feedback about order, frequently reporting severe dissatisfaction with incorrect... See more

Return policy

Reviewers highlight negative aspects of return policy, expressing frustration over expensive shipping costs... See more

Refund

Clients share negative opinions on refund, expressing widespread dissatisfaction over difficulties in... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Do not buy from this company!!!! They are scammers selling fake products and no way to return it!! That’s if you don’t want to pay any more money to return a fake poor quality product which when you... See more

Rated 1 out of 5 stars

Same experience as everyone else. Was misled into believing it was a London based company selling quality merchandise, so paid extra over other items online.This is the a scam,dont put yourself throug... See more

Rated 1 out of 5 stars

Not even worth 1 star, keep your money in your pocket and avoid the risk of being disappointed. Ordered a scarf, gloves and hat set, no email or text confirmation, fortunately I managed to screenshot... See more

Rated 1 out of 5 stars

Branding implies a London-based retailer. Only after purchase did I discover that returns must be sent to China at the customer’s expense — this was not clearly disclosed at checkout. When I requ... See more


Company details

  1. Bag Shop

Information provided by various external sources

Focused on making finely crafted leather goods, Vivano was founded in October 2019. Vivano acquires its name from Vivan, who started this brand with a clear purpose: to provide thoughtfully designed, well-crafted genuine leather bags and accessories fo...


Contact info

1.2

Bad

TrustScore 1 out of 5

81 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(81)

67 reviews in the last 12 months

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Rated 3 out of 5 stars

NOT A UK SHOP,

They mislead you into thinking they have a shop in London,using an uk address etc, just another Chinese scam website, ordered a size 6uk snow boots, and more like a size 7, will cost me probably more the half the price of boots to return, will just sell them on Facebook , will get most of my money back then return overseas

December 10, 2025
Unprompted review
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Rated 1 out of 5 stars

SCAM

SCAM - Placed an order on 20th November. Still not arrived. Have emailed them and they haven’t got back to me with any clear info to where/when my order will arrive. Just fob me off asking for all my details which I have already given. Contact number on site doesn’t work. AVOID

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

BE VERY CAREFUL WITH THIS COMPANY

BE VERY CAREFUL WITH THIS COMPANY
I think (NO I KNOW) this is a scam company, forget the 14 other 5* reviews they are all non english SO ITS FUNNY THAT ITS ENGLISH COMPANY WITH OUT ANY ENGLISH NAME ON THE REVIEWS, so take it from me this is not a good place to be spending your money, I brought a scarf they took the money straight away and did not send any confirmation email or tracking number, and the phone number on their site is no longer working and another number i found has the phone off the hook for a few days that I been trying to ring it they have not answered any emails sent to them or text messages, so they have my money but to all purposes they do not exist, SCAMMERS Big time

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

It was very easy to place an order

It was very easy to place an order. Loved the discount too. The bag arrived beautifully packaged. The cloth bag to keep it in is such a delightful element. I gifted it to a dear friend and she loves the bag. Thank you !

December 14, 2020
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Rated 5 out of 5 stars

Always a great experience

It’s always a great experience when I shop with Vivano. The website is easy to navigate and the products are great. The orders are handled professionally and in a timely manner. Would definitely recommend it! The items I’ve purchased are of excellent quality as well. Can’t wait to buy more!

December 10, 2020
Unprompted review
Rated 5 out of 5 stars

Great quality

The leather is of amazing quality, and the bags are in decent sizes! When asking questions online, I received answers very quickly. Will definitely be getting another one for Christmas.

June 15, 2020
Unprompted review
Rated 5 out of 5 stars

Love it

Soft leather, clean design with quality stitching. Can’t stop touching my new purse!

June 15, 2020
Unprompted review
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Rated 5 out of 5 stars

Amazing

The Vivano bag I chose is high-quality, functional, and an amazing everyday staple. The structure and colour are suitable for almost any outfit and I've found myself wearing it incredibly often. The bag also arrived with a lovely presentation. It's clear that the founders are thoughtful when it comes to both their aesthetics and customer satisfaction. Great for gifts, too.

May 28, 2020
Unprompted review
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Rated 5 out of 5 stars

Perfect

I bought a Vivano handbag with my first ever paycheck! I’m in love with it. The craftsmanship is beautiful, and the brand’s aesthetic is incredibly tasteful. I use my Moorgate Grab Bag every day, and it’s perfect!

April 27, 2020
Unprompted review
Rated 5 out of 5 stars

Black Audley bag

I got black Audley bag, and can honestly say that the quality is great, the colour is deep and beautiful, and the leather is so soft. It is very handy, got lots of pockets, perfect to fit in laptop and some notebooks. Love it!!

April 23, 2020
Unprompted review
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