I can process all types of cards easily and recently new useful features were added. Only drawback that they don't allow charging cards without physical presence except for hotels. Very annoying.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a server at viva. The reason I chose to work here is because of the menu (margaritas as well as food), the environment, and the amazing staff. I am happy to say that I am proud to still be an e... See more
I've completed the onboarding today with the help of Tan. I have a more delicate situation with the documents, but loved how Tan and the team handled my case. He was professional, replied fast, answer... See more
I'm just writing to encourage Tan Nyamande and thank him for the work he did in helping me with my onboarding onto the Viva.com platform. He was able to guide me through the process and for this I... See more
Company details
Written by the company
Viva.com is the 1st full-fledged Tech Bank in Europe for businesses, operating across 29 European countries. From payments to financing, everything is connected. Viva.com brings together payments, banking services, tailored financing and all-in-one business solutions on a single integrated platform. Viva.com’s offering spans across omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions - including working capital, and factoring - alongside fiscalisation services, giving businesses across all verticals access to the tools they need to run their operations efficiently, with one provider. Built on cloud-native technology, Viva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and local card schemes, local payment systems, and alternative payment methods across Europe.
Contact info
West Wing, Ashton House, Silbury Boulevard , MK9 2AH, Milton Keynes, Buckinghamshire, United Kingdom
- support@viva.com
- viva.com
3.6
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Outstanding onboarding and user experience
My experience from indicating interest, to signing up, and full business onboarding was nothing short of spectacular.
Hrvoje M, my dedicated Account Manager proactively contacted and walked me through the entire process, ensuring I navigated all terms and processes with ease. Fintech SaaS support this outstanding is not one you encounter every day.
Now I seamlessly accept client payment with my iPhone serving as my POS terminal. Thank you for helping set the payment part of my business up for success!
July 1, 2026
Unprompted review
Reply from viva.com
Hello Jessica,
Thank you for sharing your experience! We're delighted to hear that your onboarding experience was smooth and that you felt supported every step of the way.
It's great to know that you're already making the most of Tap on Phone with your iPhone and that our solutions are helping your business thrive. We truly appreciate your trust and wish you continued success.
– The Viva.com team
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Overall it's a good experience
Overall it's a good experience. My only problem is that it says we can withdraw money from other banks with our card and wherever I tried it was a transaction rejection.
July 1, 2026
Unprompted review
Reply from viva.com
Hello Nektaria,
Thank you for your feedback! We're glad to hear that your overall experience with Viva.com has been a positive one.
We also appreciate you bringing the card withdrawal issue to our attention. We're pleased that our team was able to get in touch with you and assist you with your enquiry.
If you ever need further assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
We have been with Viva for a year and been excellent
We have been with Viva for a year
Viva has saved us hundreds of pounds in merchant fees and saved us on top our monthly merchant dojo units too
The service has been excellent throughout and hand held us through the switch and now get a daily update via the email and app
App is very easy to use and daily download our income
Make the switch to save money and improve your services
July 1, 2026
Unprompted review
Reply from viva.com
Hello Paul,
Thank you for sharing your experience! We're delighted to hear that Viva.com has helped your business reduce costs while providing a smooth and reliable payment experience.
It's great to know that the transition to Viva.com was seamless and that you're finding both our app and daily updates useful. Thank you for your recommendation and for choosing Viva.com.
– The Viva.com team
Reply from viva.com
Καλημέρα σας Δημήτρη,
Σας ευχαριστούμε για την αξιολόγησή σας! Χαιρόμαστε που τελικά καταφέρατε να βρείτε τη λύση και να επιλύσετε το θέμα σας.
Αν χρειαστείτε οποιαδήποτε βοήθεια στο μέλλον, η ομάδα μας είναι πάντα διαθέσιμη μέσω του 24/7 live chat.
– Η ομάδα της Viva.com
Good responsiveness from the AI…
Good responsiveness from the AI assistant tool, followed by prompt and effective support from the staff member when further assistance was needed.
June 29, 2026
Unprompted review
Reply from viva.com
Hello Nancy,
Thank you for your feedback! We're pleased to hear that our AI assistant was able to provide a quick initial response and that our support team was there to assist you promptly when needed.
We're committed to combining fast, accessible support with personal assistance whenever it's required. Thank you for taking the time to share your experience.
– The Viva.com team
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Reply from viva.com
Dear customer,
Thank you for your feedback! We're delighted to hear that you're very satisfied with your experience.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Reply from viva.com
Hello Nikos,
Thank you for your feedback! We're happy to hear that everything is going well.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Ariella was very quick and effective
Ariella was very quick with her responses and quickly addressed the issue that I had. The company has effectively limited bureaucratic barriers to a customer friendly level.
June 26, 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for your feedback! We're pleased to hear that a member of our team was able to respond quickly and resolve your issue efficiently.
It's also great to know that you found our processes straightforward and customer-friendly. We appreciate you taking the time to share your experience.
– The Viva.com team
Reply from viva.com
Hello Konstantinos,
Thank you for your feedback! We're glad to hear that your experience with Viva.com has been quick and easy.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
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Excellent service and good solutions…
Excellent service and good solutions for local payment methods
June 25, 2026
Unprompted review
Reply from viva.com
Hello Minos,
Thank you for your feedback! We're pleased to hear that you're satisfied with our service and the range of local payment solutions available through Viva.com.
We're committed to providing businesses with flexible payment options that help them serve their customers with ease. If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Reply from viva.com
Hello Roxana,
Thank you for your feedback! We're glad to hear that you received fast and helpful support.
If you ever need assistance again, our 24/7 live chat team is always available to help.
– The Viva.com team
Reply from viva.com
Hello Leonard,
Thank you for your feedback! We're glad to hear that you found the support you received both prompt and courteous.
Providing a positive and efficient experience for our customers is important to us. If you ever need assistance again, our 24/7 live chat team is always available to help.
– The Viva.com team
The representative was very helpful…
The representative was very helpful with my request, now it remains to see how long till it gets through
June 24, 2026
Unprompted review
Reply from viva.com
Hello Nikos,
Thank you for your feedback! We're pleased to hear that a member of our team was able to assist you with your request.
We appreciate your patience while the process is being completed. If you need any further assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
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Helpful and kind
June 22, 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for your feedback! We're glad to hear that the support you received was both helpful and kind.
Creating a positive experience for our customers is very important to us, and we appreciate you taking the time to share your thoughts.
– The Viva.com team
Nowadays banking has become more and…
Nowadays banking has become more and more of a hassle to deal with but Viva wallet stands out by there impeccable customer service, fast responses and functionalities. Highly recommended.
June 22, 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for your feedback! We're pleased to hear that Viva.com stands out for its customer service, responsiveness, and functionality.
We understand how important it is to have reliable and efficient banking solutions, and we're glad that our services are making a positive difference to your experience. Thank you for your recommendation!
– The Viva.com team
Very helpful and kind the agent that I…
Very helpful and kind the agent that I spoke with.
June 20, 2026
Unprompted review
Reply from viva.com
Hello Dimitris,
Thank you for your feedback! We're pleased to hear that the agent you spoke with was both helpful and kind.
Providing friendly and effective support is something we take great pride in, and we're glad your experience reflected that.
– The Viva.com team
Reply from viva.com
Dear customer,
Thank you for your feedback! We're glad to hear that you had a positive experience with our service, communication, and the solution provided.
It's always rewarding to know that we were able to meet your expectations and support you effectively.
– The Viva.com team
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Since my opening the account of…
Since my opening the account of viva.com.I have ordered a physical card but it doesn't function at all. I can't pay even for one euro.I have comunicate with the support team. they promised to solve the problem.but after 3 months.nothing has been done.I think they blocked the card on purpose so thatbyou can't refind by cashback. do not recommande for this. you will regret if you do
June 18, 2026
Unprompted review
Reply from viva.com
Hello Shaoxing,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration.
Please note that your case has been reviewed by the relevant team, and a response has already been provided regarding the matter you reported. We appreciate your patience while the necessary checks were carried out.
If you require any further clarification or assistance, our 24/7 live chat service and support@viva.com remain available to help.
Kind regards,
The Viva.com team
Answers to the point!
June 17, 2026
Unprompted review
Reply from viva.com
Hello Ioannis,
Thank you for your feedback! We're glad to hear that you received clear and straightforward answers to your questions.
If you ever need assistance in the future, our 24/7 live chat team will be there to help.
– The Viva.com team
Helpful Support, but One Month to Close an Account Is Unacceptable
Good communication through the chat and clear explanations from the support team. However, waiting one month for an account closure is unacceptable and needs significant improvement.
June 12, 2026
Unprompted review
Reply from viva.com
Hello Eleni,
Thank you for sharing your feedback. We're pleased to hear that you found our support team helpful and that the communication through chat was clear and informative.
We appreciate your comments because feedback such as yours is valuable and helps us identify areas where we can improve our services and overall customer experience.
– The Viva.com team
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