Viveleshop / Cadiz Merch Reviews 103

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Freaking hell I am so impressed! I ordered some Peter Murphy vinyls and a hardback book to South Africa, and Cadiz were so very helpful & kind arranging a courier to ensure everything arrived. They h... See more

Rated 3 out of 5 stars

For customers in Germany are purchases in the UK on back of customs after Brexit a pain. Especially an experienced company like you know how to handle this mess to avoid to be a national only player... See more

Rated 5 out of 5 stars

Absolutely amazing,I bought an item that was out of stock n the refund was issued instantly. I also bought a huge Joe Strummer poster n not only did it arrive next day but I was sent 2 n some lovely e... See more

Rated 5 out of 5 stars

My concern over virulent USPS postal carriers damaging when delivering my signed posters was assuaged expertly by the Vive le Shop representative via personal email response. He was more than good as... See more

Company details

  1. Music Store

Written by the company

Music Mail Order direct to fans


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

103 reviews

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Rated 5 out of 5 stars

Never have any problems

Never have any problems, products always great value.
Only thing is, wish they could let you know when the item has been shipped.

September 7, 2022
Viveleshop / Cadiz Merch logo

Reply from Viveleshop / Cadiz Merch

HI Nigel. Thanks for your review. Appreciated. You should receive an email with a tracking number once an order is shipping.

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Rated 3 out of 5 stars

Item

Item: £12 shipping cost:10 Spanish customs €6,22, total payed €32,22 for a simple CD

July 20, 2022
Unprompted review
Viveleshop / Cadiz Merch logo

Reply from Viveleshop / Cadiz Merch

Shipping is cost of Royal Mail Tracked and Signed Air Mail Service of which you were aware when you ordered. Since Brexit we can't control what your customs charge you for importing goods.

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Rated 1 out of 5 stars

Unsatisfied, Viveleshop fails basic Customer Service rules

Aside from asking me to review a product that I have not even received yet, I have received three e-mails addressed to a completely different person - who is Andrew Gurd? I have asked twice for this error to be corrected and heard nothing back.
While I like the products being advertised, the customer service is zero, so will never order again.
21 July 2022 Update: Viveleshop / Cadiz Merch have just replied to this review, claiming they emailed me twice saying their error had been corrected. However I have never received any such email, so not sure who they sent those mails to. A shame, because I have the impression the people behind this are cool music loving people, just somewhere the technology is letting them down.

June 22, 2022
Viveleshop / Cadiz Merch logo

Reply from Viveleshop / Cadiz Merch

This is incorrect I emailed you twice letting you know this had been rectified.

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Rated 5 out of 5 stars

I love this company

My concern over virulent USPS postal carriers damaging when delivering my signed posters was assuaged expertly by the Vive le Shop representative via personal email response. He was more than good as his word. This is an excellent company and I shall be more than happy to shop with them again. Vive le Rock!, say I. A++++

June 21, 2022
Unprompted review

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