I ordered a couch. It was very nice and comfortable in the store, but what I received was not even close to it. And it was super shaky. Every time I seat on it I have to be careful as it feels li... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased a dining table that did not arrive in 5 months. After that the company said that unfortunately could not take new orders nor delivery to Germany. Since 6 weeks I'm trying to get the refund... See more
Poor quality, worst assembly parts ever seen, long lead time for supply of unit, mainly products produced and shipped from out of Europe. Not any more Vivense. They are just making Online Trade. No... See more
Company replied
My experience was both, two things ordered, a little table which was exactly as described, a chair which was sent with the wrong color, but good in function, so I asked for a lower price and got it. M... See more
Company replied
Company details
Written by the company
Vivense ist eines der führenden Möbel-E-Commerce-Unternehmen in Europa mit über 1 Million Lieferungen im Jahr 2020 und verfügt über ein einzigartiges Gaschäftsmodell, das Online-Erfahrung mit vielen Showrooms mit kostenlosem Innenservice kombiniert.
Contact info
Germany
- vivense.de
2.1
Poor
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Absolutely NO recommendation
I was really looking forward to the TV shelf. Immediately after ordering, I received an email saying that my shelf would be shipped within two days. Unfortunately, three weeks later I still didn't have a shelf and it was only after I asked twice that the shelf was finally sent to me. When it finally arrived and I was able to unpack it, I was very sober. The front, the side panels and the bottom had scratches and dents. Only one of the rear walls was delivered. Several screws were also missing. I absolutely do not recommend buying from this seller. Too bad.
August 30, 2022
Reply from Vivense Deutschland
Thank you for taking the time to share your experience with us.
We are truly sorry for the unsatisfactory experience and frustrating issue you had.
We try to take care of our customers in the best possible way and to help them with every issue.
Please send an email to us via info@vivense.de for us to help you on the topic
Thank you for choosing Vivense.
Vivense team
Advertisement
Scam
Delivery arrived very late and incomplete. Instead of a complete lamp, I only got three wooden slats without a lampshade, bulb and screws. Customer service is not responding to my request.
August 28, 2022
Reply from Vivense Deutschland
Thank you for taking the time to share your experience with us.
We are truly sorry for the unsatisfactory experience and frustrating issue you had.
If your problem is not solved please contact us via info@vivense.de
Thank you for choosing Vivense.
Vivense team
Though I had to wait few more days but…
Though I had to wait fee more days but delivery was earlier than expected and all of the three things recieved were not only of good quality but were same as I expected.
August 26, 2022
Reply from Vivense Deutschland
Thank you very much for taking your time and sharing your experience with us.
We are very happy with your satisfaction with our products and services.
For other requests that you would like us to assist with, please email us at info@vivense.de
Thank you for choosing Vivense.
Vivense team
Horrible quality
I bought a lamp. The quality of the product was terrible. When I received the product, the legs were broken. The lampshade also looked very cheap. Nothing resembled the website picture. However, I got the refund, but the shipping cost was not refunded.
August 19, 2022
Reply from Vivense Deutschland
Thank you for taking the time to share your experience with us.
We are truly sorry for the unsatisfactory experience and frustrating issue you had.
If there is any further topics we can help you please do not hesitate to contact us via info@vivense.de
Thank you for choosing Vivense.
Vivense team
Low quality and long waiting times
August 19, 2022
Reply from Vivense Deutschland
Thank you for taking the time to share your experience with us.
We are truly sorry for the unsatisfactory experience and frustrating issue you had.
If your problem is not solved please contact us via info@vivense.de
Thank you for choosing Vivense.
Vivense team
Advertisement
My mirror that I ordered came broken…
My mirror that I ordered came broken and I got no response from the customer support team even though I've written already 3 e-mails to info at vivense.de
August 19, 2022
Reply from Vivense Deutschland
Thank you for taking the time to share your experience with us.
We are truly sorry for the unsatisfactory experience and frustrating issue you had.
If your problem is not solved please contact us via info@vivense.de
Thank you for choosing Vivense.
Vivense team
we ordered an armchair
Delivery times cannot be planned well (when ordering it said: immediately available, with the confirmation it was about 8 weeks, but then it was significantly less). The feet that we still had to assemble were not pre-drilled, and instructions were not included. Because of the various screws and tacking needles on the base, there was only limited space to be able to screw at all, so purchases from the hardware store were necessary and the fabric with which the base was covered had to be partially removed. This was the only way to see where to drill/screw. 2 stars only because there was a small compensation from Vivense for it.
August 19, 2022
Reply from Vivense Deutschland
EN
Thank you very much for taking your time and sharing your experience with us.
We are deeply saddened by your dissatisfaction with our products. Your satisfaction with the prompt support of our customer service team has eased our pain a bit.
Please send an e-mail to info@vivense.de for all your requests and complaints that you want us to assist.
Thank you for choosing Vivense.
Vivense team
DE
Vielen Dank, dass Sie sich die Zeit genommen und Ihre Erfahrungen mit uns geteilt haben.
Wir sind zutiefst traurig über Ihre Unzufriedenheit mit unseren Produkten. Ihre Zufriedenheit mit der prompten Unterstützung unseres Kundendienstteams hat uns etwas gelindert.
Bitte senden Sie eine E-Mail an info@vivense.de für alle Ihre Wünsche und Beschwerden, bei denen wir Ihnen helfen sollen.
Vielen Dank, dass Sie sich für Vivense entschieden haben.
Vivense-Team
Wardrobe Has good quality
Wardrobe Has good quality
Delivery was in time and
Shipment was with very good carrier
August 17, 2022
Reply from Vivense Deutschland
Thank you very much for taking your time and sharing your experience with us.
We are very happy with your satisfaction with our products and services.
For other requests that you would like us to assist with, please email us at info@vivense.de
Thank you for choosing Vivense.
Vivense team
Super Service
August 17, 2022
Reply from Vivense Deutschland
Thank you very much for taking your time and sharing your experience with us.
We are very happy with your satisfaction with our products and services.
For other requests that you would like us to assist with, please email us at info@vivense.de
Thank you for choosing Vivense.
Vivense team
Advertisement
Reply from Vivense Deutschland
Zunächst einmal vielen Dank, dass Sie sich die Zeit genommen und Ihre Erfahrungen mit uns geteilt haben.
Aufgrund der Schwere in der Produktion unserer Produkte kann sich die Lieferzeit, obwohl selten, verlängern. Wir entschuldigen uns dafür.
Bitte senden Sie eine E-Mail an info@vivense.de für alle Ihre Anliegen, bei denen wir Ihnen helfen sollen.
Vielen Dank, dass Sie sich für Vivense entschieden haben.
Vivense-Team
Extremely good service
August 11, 2022
Reply from Vivense Deutschland
Thank you very much for taking your time and sharing your experience with us.
We are very happy with your satisfaction with our products and services.
For other requests that you would like us to assist with, please email us at info@vivense.de
Thank you for choosing Vivense.
Vivense team
Perfect
I have no negative experience at all with vivense. I ordered a table with 4-6 weeks shipping time, and over the whole waiting time i received frequently updates about my order, and it arrived in just under 4 weeks. I was worried at first because of the bad reviews i read after my order, but none of them come true, the price is good, and the description fittet perfectly to the final product. If i find something here that like i order again.
August 10, 2022
Reply from Vivense Deutschland
Thank you very much for taking your time and sharing your experience with us.
We are very happy with your satisfaction with our products and services.
For other requests that you would like us to assist with, please email us at info@vivense.de
Thank you for choosing Vivense.
Vivense team
Reply from Vivense Deutschland
Thank you very much for taking the time to share your experience with us.
We are pleased to see that you are satisfied with our products and services.
For any requests you would like us to assist with, please email us at info@vivense.de
Thank you for choosing Vivense.
Vivense team
Advertisement
Reply from Vivense Deutschland
Thank you very much for taking the time to share your experience with us.
We are pleased to see that you are satisfied with our products and services.
For any requests you would like us to assist with, please email us at info@vivense.de
Thank you for choosing Vivense.
Vivense team
Reply from Vivense Deutschland
Thank you very much for taking the time to share your experience with us.
We are pleased to see that you are satisfied with our products and services.
For any requests you would like us to assist with, please email us at info@vivense.de
Thank you for choosing Vivense.
Vivense team
Extremely long delivery and very poor…
Extremely long delivery and very poor quality. It is not even possible to mount the lamps, since holes are to small. Article reduced from 129,- to 69,- but not even worth 39 ,-.
I‘ll never buy there again.
July 30, 2022
Reply from Vivense Deutschland
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Wir bedauern Ihre Unzufriedenheit mit unseren Produkten und Dienstleistungen.
Wir entschuldigen uns für die aufgetretenen Probleme. Wir werden unser Bestes tun, um sicherzustellen, dass dies nicht wieder vorkommt, indem wir die erforderlichen Hinweise und Maßnahmen zu diesem Thema ergreifen.
Bitte senden Sie eine E-Mail an info@vivense.de mit den detaillierten Informationen zu den aufgetretenen Problemen.
Vielen Dank, dass Sie sich für Vivense entschieden haben.
Vivense-Team
my experience was ok
my experience was ok. could be better especially the quality of the small piece of furniture I bought. not even with instructions, or everything in Turkish. but otherwise it's ok
July 28, 2022
Reply from Vivense Deutschland
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Wir freuen uns, dass Sie mit unseren Produkten und Dienstleistungen zufrieden sind.
Wir entschuldigen uns auch für die Probleme, die Sie erlebt haben. Wir werden unser Bestes tun, um sicherzustellen, dass dies nicht wieder vorkommt, indem wir die erforderlichen Hinweise und Maßnahmen zu diesem Thema ergreifen.
Bei allen Anliegen, bei denen wir Ihnen behilflich sein sollen, senden Sie uns bitte eine E-Mail an info@vivense.de
Vielen Dank, dass Sie sich für Vivense entschieden haben.
Vivense-Team
Advertisement
the cupboard came without instructions…
the cupboard came without instructions on how to assemble it. additionally, there are many scratches and damages. it's also badly made because it breaks down halfway. I do not recommend
July 27, 2022
Reply from Vivense Deutschland
Thank you very much for taking the time to share your experience with us.
We are saddened by your dissatisfaction with our products and services.
We apologize for the problems you experienced. We will do our best to ensure that it does not happen again by taking the necessary notes and actions on the subject.
Please send an email to info@vivense.de detailed information for us to help you.
Thank you for choosing Vivense.
Vivense team
Great furniture
Delivery faster than expected. Great quality, especially for the low price. Overall a beautiful pice of furniture!
June 30, 2022
Reply from Vivense Deutschland
Thank you very much for taking the time to share your experience with us.
We are pleased to see that you are satisfied with our products and services.
For any requests you would like us to assist with, please email us at info@vivense.de
Thank you for choosing Vivense.
Vivense team
Good product and cheapest found on the…
Good product and cheapest found on the Web. Prompt delivery. All as expected!
June 19, 2022
Reply from Vivense Deutschland
Thanks for reaching out to us.
We are very happy that you are satisfied with the armchair product.
In your new orders, we look forward to delivering high quality products to you at reasonable prices in a safe and fast manner.
best regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.