Viver Homes Reviews 

Overall, I had a good experience with Viver Homes. When I first moved in, the room didn’t fully meet my expectations, so I shared my concerns with the team. They listened to my feedback and found a solution by arranging a different room for me in another building. I was very happy with my new room.

My deposit was also refunded without any issues. I had initially had some concerns after reading online reviews from guests who reported difficulties getting their deposits back. However, Viver Homes has a specific refund period after check-out, and once I contacted them within that period, my deposit was returned.

I appreciate their solution-oriented approach and professionalism. Overall, I was satisfied with their service, would consider staying with them again, and would recommend them to others. Yes, please do! Just paste your comment in the Trustpilot link Lady Melany sent you, and add a line mentioning that Lady Melany from the Guest Experience team assisted me . Thanks a lot

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It was a great service from Duvier. He was amazing

Duvier is great!
i can recommend him for all my froends

David did an excellent job fixing my flatmates light, he is lovely and always completed work to a high standard

Although the house wasn’t too bad, it was nowhere near as it appears in the photos. Hygiene and tidiness were non-existent, mainly down to X flatmates. Whilst it isn’t the company’s responsibility, maintaining a certain level of order and respect in the house should also be a priority.
As for hygiene, the house was a mess. There was mould on the walls and, at times, cockroaches in the bathrooms. The drains weren’t working and nobody came to fix anything.

Furthermore, all my female colleagues told me that they didn’t bother to sort out the problems or damage that arose, even though that was very much their responsibility. Communication was absolutely terrible.

What’s more, they charged us €110 for a ‘membership’ that was neither justified nor served any purpose, not to mention the deposit, which was equivalent to one month’s rent and which, although they were supposed to return within two months of the contract ending, they didn’t do so until we started insisting – well after the deadline – and they returned it a month later than the agreed date. If we hadn’t claimed it back, they would probably have kept it.

And just when we thought that was the end of it, instead of refunding the full deposit as they’d said they would, they kept around €135 on the pretext that it was for the final clean. Cleaning a bedroom of four square metres or less? Completely empty, where all that was needed was to put the sheets on? Were they going to pay the cleaner €135 for less than half an hour’s work? (I read in a review that another girl wasn’t given her full deposit back on the pretext that she’d broken something, when that was a lie)

I want to point out that they also have a huge number of negative reviews. In fact, I haven’t seen a single good one. They’re all complaining about membership fee scams, duplicate monthly charges, security deposits not being refunded, poor hygiene, no running water in the flats, damage left unrepaired, a lack of air conditioning or heating, and so on.

Muy bien
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Ali was a crack, she hosted such a great event.

Ally took good care of me. She organized a beautiful event. Everything went well.

Ali is amazing! Thanks so much!

Aly took good care of us and organized everything very well! The location was nice and we had a lot of fun.

Firstly the room was not as advertised; it did not have any window despite looking like it did in the photos. The apartment was extremely dirty and had mould in the bathroom even though there was a supposed weekly cleaning. As soon as I reported these issues Viver customer experience completely ignored me and did not offer any support. I moved out after a week and still 50 days later I have not received any deposit refund. Extremely poor customer service, best to avoid.

I cannot express enough how miserable I am to live here. I made the mistake of saying I'd stay for a year, and so I have a 12 month contract I cannot cancel, as they charge you the rest of the rent for the contract if you want to leave early. This is written on the contract.

Before moving in, they wanted me to pay a 500euro membership fee. This is an agency fee but they legally cannot call it that. I asked them multiple times what this membership fee was, and what it included, and they refused to give me details, only replying with AI generated messages saying that it's mandatory to pay this fee. They could NOT say what was included in this fee, and they wanted it paid up front with the deposit and first months rent. I went to the agency office physically to dispute this membership fee, and they removed it but increased my rent by 50euro a month.

Every week there are problems. They always send maintenance men to do repairs on the apartment and they NEVER warn us in advance. My housemates and I have complained about this multiple times. They gave the maintenance men the code to the lock on our front door WITHOUT our permission. I frequently encounter random men in the shared spaces. They can enter whenever they want.

Last week, my roommate came home to a man trying to enter all of our bedrooms. She obviously was terrified, and asked the man who he was. This was at 5pm so not typical maintenance man hours. He was sent by Viver to change our bedroom locks to electronic locks, but we were not informed that he would be coming. We are a girls-only apartment and we feel incredibly unsafe.

Paying for a cleaner is included in the contract. I have been living here since June 1st and there have been 3 documented months where no cleaner has come. I sent multiple emails about this, so did my housemates, but Viver would NOT send any compensation until we all physically went to the office to demand it.

Upon arrival, I discovered a HUGE crack in my window. I reported it immedietely, within an hour of moving in. They will NOT fix it. It has been 5 months. It is getting colder, I need this fixed. They will not send anyone to fix it.

The agency is not 24/7, which means if you have an emergency over the weekend, they cannot help. The weekend before I moved in, the lock on the apartment door broke and they could not close the door. This meant that to leave the apartment, the tenants had to use items to keep the door slightly open so that they could re-enter the apartment.

I have documented every problem with Viver, via email and via Whatsapp. My roommates have also done the same. Do NOT live with this company.

A word of warning: NEVER, under any circumstances, no matter how desperate you are, rent a room in Barcelona through VIVER. I repeat: NEVER.

The room you're given will almost certainly be an absolute dump, the flat will be filthy and infested with cockroaches, you'll have problems with the cleaning when you arrive, or someone else will be occupying your room on your first day.

For this absolutely shit service, they'll charge you an absurdly high price, and they'll never actually sort out any problems you have during your stay. In fact, if they even bother to reply, chances are they'll do so in an incredibly arrogant and downright rude manner. These people have absolutely no empathy.

After spending nine months living in one of their rooms and dealing with every kind of problem imaginable — both me and the other tenants — I was finally told when I moved out that getting my deposit back could take up to two months.

Guess what? It's been over three months, and I still haven't received it.

Here's the best part: I actually took a day off work to go to their office (the only way to get any kind of response from them), during the few hours a day they're actually open to deal with customers. The woman there told me they hadn't paid me yet because the person responsible for processing the payments was off sick. And that was that.

She then looked me straight in the eye and swore up and down that she'd email me that very same day to confirm that I'd receive my deposit the following week.

Of course, that email never came. And, of course, I'm still waiting for my money.

The worst customer experience I've ever had in my entire life.

Do not use any services of these scammers! They will NOT refund your deposit. Very poor communication. No services during the rental period. Everything dirty when arriving at the apartment, broken lights, broken furniture, etc. They just don’t care. Avoid these fraudsters! Too bad that this company still exists. Bunch of criminals!

I am so grateful that I look on trust pilote before finalize booking, although I lost idealista fee... this are all the holes in the contract that they send me

1. it does not say that I am allowed to use balcony of the apartment
2. early termination - it say that even if i leave early i need to pay all months i firstly rented
4 at rent first ist say that rent needs to be paid by bank transfer, but then it says that bank transfers will not be accepted
5. it says that tenant is obliged to pay administrative costs of moving in and contract, how much is that? on Idealista it say all this in already in you 550 EUR Viver membership, and then that 1,8% additional fee will be charged for rental payment
6.then and gift maintenance it say that if there will be damage in apartment all tenants need to pay, even if someone else destroys something
7. then if I terminate contract early i need to pay all rent and I loose all deposit
8. then it says overnight guests need to be paid 50EUR per night and accepted by you, this cost does not exist in spanish version of contract
9. then it says that deposit is 890 EUR but on idealista it says 550EUR, and there is clause number 16 which i don't know anything about?
10. number 10 is missing in contract
11. at 12 it says lessee and lessor is probably in wrong order it does not make sense
12 the hours of not disturbing neighbors are mention 2 times and do not match
13 then it say landlord can just enter the apartment and my room 60 days before end of contract without notice
14 deposite will be reduced 50eur + Vat for cleaning, additional cost not mentioned on idealista
15 then contract services that you need to do are not specified by action or times per month that need to be done by you

Unreliable service from the booking process till the refund of security deposit.
Once booked my apartment, paid the first rent and the security deposit, I have applied for my social security basis the address of the booked apartment. However, few days before my move, I was informed that apartment was not available anymore, and it was swapped with another apartment. So I have been forced to apply again for my social security.
Once arrived at apartment, there were no keys into the safe box, nobody has replied to my msg, and I have been forced with my 45 Kg luggage, to spent the first in the hotel.
The room has been found dirty, without even a chair, that I was forced to buy.
I left the room on 31st July, and since then I'm waiting the refund of my security deposit.
The room has been left in perfect order, pictures sent to them as requested, all my rents have been paid always in time.
Despite my repeated emails, as of today no any info for the refund. They always reply that they will reimburse my deposit as soon as possible.
I'm now considering taking legal action against them.
They are totally unreliable.

They scamed all of my roomates, and me included, for different reasons.
I had a lot of new roomates coming a leaving every couple of months. Every time the same thing.
Viver says that something went wrong with X,Y or Z, and then they keep the deposit.
I think out of 8 people I met from viver, only 1 got a fraction of his deposit back. 1 person !
All the other, including me, got nothing.
The reason for not getting my deposit ? I paid 2 days late twice. Why ? because before we were able to send the money to the bank, and then they changed the process, and the new app was not working. I of course on time sent them email, and couldn't manage to send the money on D-DAY.
So i lost like a 1000 deposit, for like 2 days late, because of their app. And they don't want to give me back the money.
Please ! Go to another company. And check the reviews.