Vivianandpearl Reviews 

50
•
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

They advertise being a 20 year old mother daughter company. It's cheaply printed clothing. The website says there is a 30 day money back guarantee, but after purchasing they let you know you need... See more

Rated 1 out of 5 stars

As others have said total disappointment. Even though I ordered a size larger (3X) than I typically wear, it doesn't fit in my hips. I emailed them immediately on same day as delivery and haven't he... See more

Rated 1 out of 5 stars

Item is cheap, photo was very deceptive. Return policy is a joke with a $20 restock fee. Sorry I didn't check reviews before ordering. These people should be ashamed of their misrepresentation.

Rated 1 out of 5 stars

What a huge disappointment. These are plastic sweaters that are machine printed. A complete ripoff. I even hesitate to drop them off at Goodwill because I can't imagine anyone wanting to wear them. I... See more


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1.5

Bad

TrustScore 1.5 out of 5

50 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

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1.5

All reviews

(50)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly respected business

Vivianandpearl promptly responded and were most helpful. I highly recommend their business relationship. I look forward to writing another review on receipt of the sweatshirt I ordered.
Sincerely, Val

October 2, 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE- there is no quilting…

BUYER BEWARE- there is no quilting involved. I received 2 colorful polyester hoodies that could have come from any store. I didn't mind paying for the extra craftsmanship, but I didn't receive it. A 30% credit toward future purchase is ludicrous because I would never even consider purchasing. Clever marketing designed to deceive,

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

Very Impressed

I am always cautions ordering from a Facebook Ad but was pleasantly surprised. I ordered the Amanda Wildflower Quilted Hoodie and I absolutely love it. The colors are brighter than they show on line and it is so soft and warm. If you are on the fence don't hesitate. Now the only issue is what to order next. I think the Tabitha Cat Coat. You won't be disappointed - Order Now!

September 28, 2026
Unprompted review
Vivianandpearl logo

Reply from Vivianandpearl

Hi Deb,

Thank you for sharing such a lovely review! We understand that ordering from a Facebook ad can feel like a leap of faith, so we’re delighted that your Amanda Wildflower Hoodie was such a pleasant surprise. It’s wonderful to hear you’re enjoying the vibrant colors, softness and warmth. It truly means a lot to us.

Looking forward to receiving your next order!

Cheers, Jessica

Rated 1 out of 5 stars

Damn

Damn. Should have read reviews first! Trying to cancel my order within a few hours of placing it. Funds were already withdrawn. Will report back.

September 28, 2026
Unprompted review
Rated 1 out of 5 stars

WHAT A DISAPPOINTMENT

WHAT A DISAPPOINTMENT!
I purchased a quilted hoodie that they advertise for $59.95, 80% off of the original $299 price. What a crock!! It’s made of cheap polyester and
if I would have known I wouldn't have even paid $10 for this cheap looking hoodie that they advertise as quilted. It is not a local company as they perceive to be. On their website they state they’ve been in business for 20 years and their website has only been up for a few months. Everything is shipped from China and shipping takes about 15 days. NEVER AGAIN! SO MISLEADING!! Do not order from this company! Stay away! I learned my lesson the hard way.

September 28, 2026
Unprompted review
Vivianandpearl logo

Reply from Vivianandpearl

We’re surprised and concerned by the discrepancy you describe.

Please email info@vivianandpearl.com with your order number and photos of the hoodie, including its fabric label and quilting detail. This will help us investigate what you received against the listing, address the concerns you’ve raised and work with you toward a resolution. Thanks in advance!

Cheers, Jessica

Rated 1 out of 5 stars

Scam

I ordered the “quilted” hoody described as quilted and cotton and it was a cheap polyester photo of a quilt. The cardigan had a very pretty print but very cheap fabric and zipper. The jacket is also polyester with a printed photo although it is fleece lined. Their return policy is a $20 per item charge plus shipping to China at your cost! Do not order!

September 24, 2026
Unprompted review
Vivianandpearl logo

Reply from Vivianandpearl

Hi Sue,

Could you please email info@vivianandpearl.com with your order number and photos of the items, including their fabric labels and we'll immediately investigate this.

Cheers, Jessica

Rated 1 out of 5 stars

Don't believe any of the descriptions

UPDATE NOTE TO ORIGINAL REVIEW AFTER THEIR TRUSTPILOT REPLY: I had to send pictures to them along with an explanation which was done. They said I could send it back " in accordance with our return policy for a refund to your original payment method" but it isn't worth the high mailing charge to China to return it . They also said I could instead have 50% off any additional item instead of a refund - I would never order anything else from them because I know it would not be as shown or described. Buyer beware!
It didn't take too long to receive but looks NOTHING like their pictures and descriptions. Although they are smart with descriptions keeping them somewhat generic so they could fit what they are selling without being honest. The "sweater" isn't a sweater. It's a cheap one piece printed polyester cloth that has a flower allover "quilting" technique. It doesn't have a "warm cream lining" - it's simply the back of the printed cloth. I should have known better and for a retiree living on social security, even their 50% discount was a real stretch of my budget. VERY disappointed.

September 23, 2026
Unprompted review
Vivianandpearl logo

Reply from Vivianandpearl

Hi Jill,

We’re very sorry the item you received fell so far short of what our photos and description led you to expect, especially knowing this purchase was a stretch for your budget.

We’re surprised and concerned by your description of the fabric and the missing “warm cream lining.” We take these concerns seriously and want to understand what happened.

Please email us at info@vivianandpearl.com with your order number and photos of the item, including the inside and fabric label. This will help us investigate the differences you’ve highlighted, review the product listing, and work with you toward a resolution.

Thank you for bringing this to our attention.

Cheers, Jessica

Rated 1 out of 5 stars

Product nothing like described not…

Product nothing like described not quilted stitching, cheap printed thin material.. rip off at $59. 00 False Advertising. SCAMMERS

September 24, 2026
Unprompted review
Vivianandpearl logo

Reply from Vivianandpearl

Hi Laura! Thank you for your feedback. We're sorry to hear that the item you've ordered doesn't match your expectations. Could you email some pictures of what you've received to info@vivianandpearl.com so we can investigate this immediately and resolve it in a fair way? Looking forward to hearing from you. Cheers, Jessica

Rated 1 out of 5 stars

Images and Descriptions Gross Misrepresentations

Should have done more research before ordering. What appeared to be a quilted patchwork hoodie with a front kangaroo pocket, made out of cotton or some similar material, and was described as soft and cozy, was actually one of the thin, slick, shiny 100% polyester hoodies with the design printed on it and no pocket to speak of.

September 23, 2026
Unprompted review
Vivianandpearl logo

Reply from Vivianandpearl

Hi Susan! We're sorry to hear that the item you've ordered doesn't match your expectations. Could you email us at info@vivianandpearl.com so we can offer you our return address for a full refund? Cheers, Jessica

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