The app is very intuitive, the pocket help make things and separate funds really easy. I also love the free debit card for shopping instead of the typical bank card in most banks that cost extra. And... See more
Company replied
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See what reviewers are saying
For the time being, I’m very happy with my Vivid freelance account. I just find it lacks certain features—like transfer limits or security filters—and it’s frustrating that even with the Prime... See more
Company replied
Timing perfect ! But combination with my wallet are not friendly .I´m find a Way ... ? Greeting´s from WB PS : Answer in German,thanks
Company replied
Where is the best banking app on the whole world? It is vivid because I’m using them since almost 2 years now and I can promise all of you. My money is secure. The customer service is the best and alw... See more
Company replied
Company details
About Vivid
Written by the company
The right app for you
Vivid is an all-in-one financial platform for personal, business and freelance accounts.
Open multiple IBANs, get virtual and physical cards, earn high interest and cashback,
invest in your future, and give yourself all the tools for success.
Dare to dream: over 1 million Europeans downloaded the app to grow their money.
Vivid Business
for Companies & Freelancers
- Free registration in minutes with free subscription
- 4% annual interest rate on your money*
- Up to 10% cashback on card purchases
- Unlimited IBANs
- Instant SEPA and international transfers
- Free business cards
- Unlimited card spending limits
- Easy bookkeeping tool
- AI-powered invoicing feature
- Add team members and set permissions
- Mobile and web access
Vivid Personal
for your daily finances
- Up to 15 Pockets with their own IBANs
- Up to 4% cashback on card purchases
- 3% annual interest rate*
- Instant top-ups with cards
- Share a Pocket with friends and family
- Trade stocks, ETFs, and cryptos
- Up to €1000/month free withdrawals
- Get rewarded for every friend you invite
With Vivid, managing your personal and professional finances is easy, flexible and 100% transparent.
Your money, your rules.
Click here to learn more about Vivid.
Apple and the App Store logo are trademarks of Apple Inc.
Google Play and the Google Play logo are trademarks of Google LLC.
Vivid Money S.A. provides accounts, cards and payment services for Vivid Business and Personal.
Vivid Money B.V., a financial institution authorised and regulated by the Dutch Authority for Financial Markets (AFM), provides investing services, Interest accounts and Interest Rate Pockets and Vivid Digital S.r.l provides Cryptocurrency services.
*The promotion is valid for the first 4 months after opening an Interest Account for all plans. Thereafter, you'll receive the regular interest rate as per your plan. This rate applies to funds up to 10 million EUR.
Smart finance tools for modern businesses
Written by the company
- Earn daily interest
- Boost your balance by generating daily returns on your funds with an Interest Account (provided by Vivid Money BV)!
- Unlimited IBANs for all your needs
- Send money in seconds with SEPA Instant or internationally with SWIFT.
- Free VISA cards with up to 10% cashback
- Minimise your expenses with rewards on every card purchase.
- Bookkeeping made easy
- Connect with over 50 German banks and 300+ banks across Europe to centralise all your transactions in one place.
- AI-powered invoicing tool
- Scan and pay invoices using your phone or by uploading documents. Generate invoices and email them to clients via your Vivid account.
Contact info
Berlin, Germany
- imprint@vivid.money
- vivid.money
4.7
Excellent
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vivid
We truly appreciate your thoughtful feedback. It's rewarding to know we could provide you with a supportive experience.
Very fast !!
July 16, 2026
Reply from Vivid
Your encouraging words truly make our day! We're so pleased to have met your expectations.
All it is best
July 16, 2026
Reply from Vivid
Thank you so much for your kind words! We're delighted to hear that you are pleased with everything.
Best service
July 16, 2026
Reply from Vivid
We're really grateful for your kind words! It means the world to us to know we've made a positive impact.
Best service for UK!
July 16, 2026
Reply from Vivid
We're thrilled to receive your kind words! It's feedback like yours that inspires us to keep doing our best every day.
Reply from Vivid
Thank you for sharing your thoughts with us! It truly warms our hearts to know that we’ve made a positive impression on you.
Good UX
Good UX, friendly app, detailed Help, fast transactions, useful analytics and summaries.
The only skill I have to master is - how to communicate with the AI agent on support Level 1 so that it connects me with the live support engineer when my issue is not covered by the standard scenarios))
July 9, 2026
Reply from Vivid
How wonderful to read your thoughts! We're thrilled that you've found the experience enjoyable and helpful.
Reply from Vivid
What wonderful news to hear! We're so glad to know you've had such a swift and pleasant experience.
Reply from Vivid
Your wonderful feedback brings us so much joy! We're excited to have earned your trust and are grateful for your support.
Reply from Vivid
We're overjoyed to know that your experience has been so positive and seamless!
Vivid’s support
Vivid’s support team are very quick to respond and always do their best to help, for which I’m incredibly grateful. The app itself works brilliantly; the chat feature is easy to find, and I’ve never had any problems with it. Thanks to the team at Vivid 😊
July 13, 2026
Reply from Vivid
We appreciate your thoughtfulness and are so glad to hear that you've found our assistance helpful. Your support truly means a great deal to us!
Reply from Vivid
Thank you so much for your wonderful feedback! It means a lot to the entire team that you feel satisfied with your choice.
Reply from Vivid
We're genuinely delighted to hear about your positive experience and sincerely appreciate your trust in us!
Unlawful 28-day account freeze extended indefinitely – Absolute corporate incompetenceI am deeply appalled by the abusive and unprofessional conduct of Vivid Money. My Vivid Business account was fully
FINAL UPDATE (14 July 2026):
My issue was finally "resolved" today, 34 days after the initial freeze, but only because I escalated this publicly and initiated a formal complaint with the CSSF.
I would like to express a brief note of thanks to my dedicated case manager, Drew, who was professional, responsive, and finally forced the system to release my funds. However, his individual assistance does not change my view of the bank itself.
Let it be clear: I still consider this block entirely unlawful. The contractual clauses they hide behind are abusive and unconscionable (leonine). Resolving this after more than a month of holding my business funds hostage—and only after being cornered by a regulatory threat—is an insult.
A simple "we are happy to let you know your issue is resolved" does not erase the immense stress, the operational damage, and the struggles I faced as a self-employed professional during this period. I am keeping this 1-star review active. Keeping this history public is the absolute least I can do to warn and protect other small business owners who might not know how to defend themselves against this corporate abuse.
13.07.26 - 8:00 o'clock
In response to your comment: you continue to use copy-pasted templates to mask your unlawful incompetence. The 28-day period that you formally stipulated expired on 8 July 2026. Keeping my money frozen beyond your own deadline, while completely ignoring the official release (Freigabe) from my insolvency administrator, is not compliance — it is an unlawful retention of funds. Your refusal to release my balance has been officially reported to the CSSF. Resolve this immediately or face the regulatory consequences.
15:17h
The deception continues. Vivid has now visually "unblocked" my account in the app to make it look like the restriction is lifted. However, this is a complete illusion: all outgoing transaction features remain hard-disabled. I am still completely blocked from transferring my money out.
To make matters worse, their customer support has gone completely silent, ignoring my messages in the chat for hours. This "fake unblocking" combined with absolute radio silence is a disgusting tactic to manipulate their system metrics and ghost a desperate customer. They are running away from their legal obligations. The CSSF has been fully notified of this latest update. Avoid this bank at all costs!
12.07.26
I am deeply appalled by the abusive and unprofessional conduct of Vivid Money. My Vivid Business account was fully frozen under section 33.4 of their T&Cs, completely ignoring a formal, legally binding release declaration (Freigabeerklärung) issued by my court-appointed insolvency administrator in Germany.
To make matters worse, Vivid officially stated that the account restriction would last for a maximum of 28 days, ending on 8 July 2026. It has now been over 96 hours since their own deadline expired. My business account remains entirely frozen, and my hard-earned funds are being unlawfully withheld.
When contacting customer support, I was met with scripted, automated chatbot responses babbling about a "48-hour cooldown period" for an escalation. This is not a video game; this is my livelihood as a self-employed dog walker. Vivid's textbook incompetence and lack of compliance are actively destroying my business and preventing me from paying urgent commercial expenses.
I have already submitted a formal complaint to the CSSF (the financial regulator in Luxembourg). If you are a freelancer or small business owner, stay far away from Vivid Money—they will block your money, breach their own deadlines, and completely stonewall your business.
July 12, 2026
Unprompted review
Reply from Vivid
Hello Ana,
Thank you so much for reaching out and sharing your concerns with us. We completely understand that this situation may have been confusing and frustrating, and we’re here to help.
As a regulated financial service provider in Europe, we have to follow strict legal and regulatory requirements. Sometimes, this means we may need to temporarily or permanently limit account activity, hold certain transactions or balances, ask for additional verification, or, if necessary, suspend or close an account if there are clear breaches of our terms or regulations. We only take these steps when absolutely necessary to protect our users and ensure we’re meeting all legal obligations.
We really appreciate your patience and cooperation throughout this process. We’re happy to let you know that your issue has now been resolved to your satisfaction.
If you have any more questions or need further assistance, please don’t hesitate to reach out.
Best regards,
The Vivid Team 💜
Reply from Vivid
We truly appreciate your kind sentiment and are thrilled to know you’re pleased!
Okk va bene okk
July 11, 2026
Reply from Vivid
We’re so thankful for your kind words! Your trust is invaluable to our team, and it motivates us to keep delivering the best.
I’m Saleem I’m bissnis acount
July 10, 2026
Reply from Vivid
Your confidence in us truly warms our hearts and propels us forward!
Reply from Vivid
Your thoughtful words really inspire us! We're glad to know our commitment is making a positive impact in your journey.
Reply from Vivid
Your encouraging words truly lift our spirits! We're grateful for your support, and it inspires our team to continue striving for excellence.
Reply from Vivid
We are incredibly grateful for your wonderful feedback! It fuels our passion to keep enhancing your experience.
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