Vivid Racing Reviews 799

I ordered some dress up coil pack bolts. I didn't have any issues with the ordering or shipping process. The product came is great condition. I will order from them again.

Ordered rear QA1 coilovers from this lame company.
Called before ordering to make sure it was in stock and the sales lady said yup and even "made sure" they were in stock supposedly so I placed the order.
8 or 9 days pass and no confirmation email.. figure i would get one by now with the item being in stock.... how long can it take to ship a package?
Called repeatedly to be told my sales rep is "on lunch" every single time no matter what time of day it was ,he was always on lunch lol.
After call number 5 or 6 over the course of the next few days I finally get her on the phone and says the coilover go back to QA1 for "tuneing" wtf are you talking about? Lolol
Magically the next day I get a shipping update with a random tracking number to click on that goes no where... no courier name or any info just a random number that does nothing.
Will I even get what I paid for? Did this fraud company just take my money? Who knows but I do know I will never recommend them to anyone... in fact I will spread the word how unsatisfactory it was to deal with them.

never buy from vivid raceing!

After numerous chats, emails and phone calls they could not tell me the status of my two orders. I even confirmed they had the first order in stock and they did not. Ended up canceling the first order after a few weeks and second order after a couple months. Worst online ordering experience ever.

Vivid is a terrible company do not buy anything from them. They just drop ship. If you have any issues with your product they will deny deny deny. There customer reps are there to make sure that they will deny all returns. Basically you’re better off buying from a random person on eBay or CL. Stay away from vivid

To be honest I read the reviews on here and was very apprensive to order from Vivid Racing. I am not even in the USA I am based in the UK.

However I enquired about a Brilliant Exhaust System and was quoted a very good price cheaper than the manufacturer themselves.

Was speaking to Austin via email and everything went very smoothly. Exhaust was delivered in time within a couple of weeks as promised and no issues whatsoever.

Don't be afriad of the reviews they are great to deal with!

I had a terrible experience with this company. Customer service is practically non-existent — I had to make more than 20 phone calls and send multiple emails before I even got basic updates.

I ordered an expensive hood for my C7, and it took forever to arrive. The company couldn’t track it or tell me when I would receive it. Finally, on the day the part was going to be shipped back by the carrier, they called me and gave me only three hours to clear it at the border.

After paying all the duties and shipping, I discovered the hood doesn’t even fit properly. I provided detailed pictures from myself and the installer, but that wasn’t enough. They demanded I show a reinstallation attempt — even though the old hood had already been put back on, the shop is an hour away, and it took them nearly three weeks to respond.

Overall: poor communication, zero accountability, and no support when the product doesn’t fit. I would not recommend them.

Ordered an intake two weeks ago and received no shipping updates—just a vague mention of warehouse issues. Extremely poor customer service.

Order an exhaust on sale, got quoted 4-5 months shipping with no notice on it. Absolutely ridiculous. Sometimes it sucks to just pay the money the firs time.

Called them when they opened to order a part with overnight shipping, and they confirmed it would ship that day. Part did not ship, so I called to request cancellation, but they claimed the part had shipped. Even opened a case with FedEx to confirm FedEx did not have the shipment in their custody, only "label created". Vivid said they would cancel the order. Several days later, no cancellation, no refund, and no part. Turned it over to the bank after they blocked me from sending emails to their customer service email.

Everything they have said to this point was a lie, shop elsewhere.

I’ve ordered a few times from them. Every time there were issues. Items misrepresented, defective, and said to be in stock but ends up back ordered. This company is just a third party seller. All items are shipped from manufacturers or other companies. They also don’t stand behind their products or service and don’t own mistakes. It’s a gamble ordering from them every time.

Terrible customer service!! I placed an order, the charge posted on my credit card, they cancelled my order and did not refund me!! I emailed and called over 10x within the span of a week and keep getting the run around or they hang up my phone call! Avoid this company at all costs!!

Update to Vivid’s reply: I have an email from your customer service stating they finally found the charge and reversed it. Avoid at all costs!

Horrible shipping no real updates for your order. You wait a week there is no status change to your order so you call and call to be told they do not have an update then you finally cancel the order and magically the item has shipped. They are trying to be a drop ship company and do not have the integrations with their drop ship partners to give you real status updates on the parts you ordered.

Not worth dealing with this reseller/drop shipper. I rather deal with someone like JEGs ordered the same suspension kit and it was on a carrier truck the next day with a valid tracking number.

never received the item 3 months we wait , and them they change the delivery time 4 months forward .....

I placed an order and called and canceled it on the 18th of June 2025. I was assured it was canceled. They sent the part anyway. I called back on June 23-2025 and was informed it was not canceled because it was already shipped but I was not notified. The second person I talked to barely spoke English and was not very knowledgeable. This is terrible customer service.

I ordered a grill.for.my jeep that said was in-stock. After a week of it not showing up i had to email and ask what was going on, I was informed it was out of stock and I would b issues a return..now 20 days later I have no return in my account and they are still offering that grill as in stock online...SCAMMERS STAY AWAY...

Like most companies the sales department is fast and efficient. The minute you need service it’s apparent that they only care about one thing.

They turned off google reviews to protect their rating since I imagine they’ve got nothing but terrible reviews.

Avoid them at all costs.

Initially everything was going well and client service was great. Up until the moment I ordered over 1k dollars worth of Enkei Wheels.

Since the order, the experience has been increasingly painful. Now they are not even returning my emails. I am really concerned I was scammed out of a considerable amount of money.

I would not recommend this experience to my worst enemy. STAY AWAY.

Did a Google search for bed slide for my truck. I searched it specifically with the model number. Vivid racing popped up at $999 and free shipping. I click on the link to purchase and they change the price to $1399 and want to charge $250 for shipping.
I have spoken to their customer service and they don’t want to do anything about it.

Ordered weapon R manifold for car along with throttle gasket. Was sent same shipping with same item information for both. Recieved my gasket with no manifold. Emailing was useless as all I recieved was the same tracking numbers for both of the same exact package. Called and was told "Sorry it seems our shipping department made a mistake and also the email that was supposed to be sent to you was deleted from que as well"***. Then was told that they will not recieve my manifold from supplier untill September 21st. I placed the order march 19th mind you. So in otherwords had I not called they would have kept my money and I would have never got a notification for anything. 10/10 do not recommend and now im waiting to see if they refund my $700 back or will they forget to do that too. Not happy at all

Ordered up a chromoly flywheel from Vivid Racing because their online price was the best. Order was immediately charged to my credit card. A couple weeks go by and I don’t hear anything so I reach out. I get a response back that the part that I ordered is a special order, and was asked the question if I wanted them to order it at a cost of $70 more than what I paid to them online, with an additional $160 shipping charge. This is after I paid the original invoice. Vivid wouldn’t even honor their own price at the time the transaction took place.

I am not sure what their game plan was, charge me and never ship what I ordered?

This was my first and last experience with Vivid Racing. Take a few minutes and read their Terms and Conditions before you choose to do business with them. It would be difficult to writer a shadier terms and conditions policy.

In the end it cost me a little over 2 weeks delay in my project. Abandoned the transaction with Vivid Racing. Now going to peruse the same part from a different retailer.