We got 2 bikes and for 20 minutes they worked till one pedal assist quit working. I contacted VIVI and they responded immediately. They said I needed a new pedal assist sensor which may have been comp... See more
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See what reviewers are saying
I've bought an Ebike from Walmart. It should be H7UL but when I received it, the model name is AMAK00017. I am quite satisfied with the performance so far. Especially, climbing capabilit... See more
Company replied
Been trying for two weeks to exchange bike because of major mechanical issue,and because i dont know hoe to email video of the problem after at least trying 9 times they REFUSE TO EXCHANGE BIKE,OR GIV... See more
Company replied
They were very helpful but I can’t seem to be able to get the battery that was stolen from my e-bike with my charger. It has the rail for the battery says ALX072-03 can’t seem to get the battery why?
Company replied
Company details
- #40 of 44 best companies in Bicycle Store
- #1 of 2 best companies in Bicycle Club
- #14 of 15 best companies in Bicycle Wholesale
- #26 of 28 best companies in Bike Accessories Store
- #30 of 34 best companies in Outdoor Sports Store
- #74 of 78 best companies in Sporting Goods Store
Written by the company
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Contact info
5521 Schaefer Avenue, 91710, Chino, California, United States
- +1 626-693-8006
2.9
Average
26 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still haven't received a refund or my…
Still haven't received a refund or my bike pedal. SMH
January 23, 2026
Reply from Vivi Electric Bike - California Office
Dear Customer: Hello. Thank you for your feedback. Our tracking number shows the package has been delivered to your destination mailbox. Please check your mailbox to see if you can find it. If not, it may be lost. If lost, we will resend it or issue a refund. Please also keep an eye on messages at service@viviebike.com; we will promptly handle your after-sales needs.
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Eventually I was able to get my money…
Eventually I was able to get my money back but with much frustration of being denied after doing everything asked. Thank you in the end
November 22, 2025
Reply from Vivi Electric Bike - California Office
Dear Customer: Hello. Thank you for your comment. We understand you need to purchase a chain guard for the 2021-2022 model C26 electric bicycle. Due to the discontinuation of our partnership with the manufacturer of this model, we are no longer able to supply some of these products. We sincerely apologize for this. We sincerely apologize for this. Due to the need for product technology and quality upgrades, we have switched to a more reliable OEM manufacturer. If we have spare parts, we will wholeheartedly provide them to you. If you have any further needs, please feel free to contact our after-sales customer service! Thank you!
They were very helpful but I can’t seem…
They were very helpful but I can’t seem to be able to get the battery that was stolen from my e-bike with my charger. It has the rail for the battery says ALX072-03 can’t seem to get the battery why?
November 23, 2025
Reply from Vivi Electric Bike - California Office
Dear Customer: Hello. Thank you for your feedback! Based on your after-sales information, we understand that you purchased the wrong battery due to insufficient vehicle information. Our after-sales customer service has arranged a return for you. Currently, based on the information you provided, we are unable to determine the specifications of your bicycle battery. Since you do not have a purchase receipt, please provide a picture showing the specifications of the battery's center position to our after-sales customer service (email: service@viviebike.com). Our after-sales customer service will then match the correct battery model and resend it to you! Sincerely, VIVI Team
Where do I even begin
You are not to message me again! I have zero issues re reporting you! You are a scam unprofessional supposed seller! I suggest you leave me the hell alone! Everything I've posted about and will continue to post is true and I have all the screenshots to prove it! Also to suggest contacting Amazon over YOUR BIKE AND WARRANTY is absurd that literally falls on YOU! You literally make zero sense and prove my point of uneducated scam artists of a fake company! Steady contacting me on a different website is still considered harassment. I'll have a great life especially not recommending you at a every chance I get.
Edit: I see the "company" has left a message. Trying to act professional now.. but that's too late! Again this company is a joke! I wouldn't deal with them and I said I'll make sure to let everyone know how horrible they are! So unprofessional! Oh and didn't Amazon tell you not to contact me anymore? You going to bribe me to take this one down? Have fun with Amazons investigation on you!
Where do I even begin? I needed a replacement headlight as mine suddenly stopped working. Vivi support said they would send the part right away after not hearing from them I reached back out the said the part was out of stock and did the run around on me... Looking into this the headlight was in stock per there website and available to ship within 2 days however I didn't get a headlight until after arguing with them and Amazon for 3 months! Afterwards I left a bad review of horrible business and they began to constantly email me to bribe me to remove the review. This is absolutely a horrible company to deal with. I would never recommend just due to the fact of there customer support or lack of. God forbid something on the bike stops working because it will be an everlasting nightmare to get it fixed.
September 16, 2025
Unprompted review
Reply from Vivi Electric Bike - California Office
Update: Dear Customer, Hello. Because third-party platforms like Amazon and brand websites have different reseller teams, we cannot make decisions for the Amazon team. Regarding after-sales service, we cannot handle it directly for you; we can only relay your message and help you contact the Amazon after-sales team directly. We apologize for the unsatisfactory after-sales experience. If you have any concerns, please contact the Amazon after-sales team to resolve the issue! We wish you a pleasant life! Thank you!
Dear Customer: Thank you for your feedback. We apologize for the unpleasant after-sales experience. Trustpilot Reviews is operated by the brand website. Since third-party platforms like Amazon do not have the same after-sales team as the brand website, we are unable to properly handle your request. Please provide me with as much order information as possible so I can assist you. Regarding the bicycle parts shipping issue: You saw headlight parts available on the official website, but customer service informed you they were out of stock. This may be because all our headlights are currently listed under a unified link, and what you saw as available might be a headlight for a different model. Currently, most of our headlights are not interchangeable. We sincerely apologize for the delay in receiving some parts, as some may be out of stock and en route by sea. We are actively working to improve our supply and hope to have 100% stock to meet customer demand. If you have not received your parts after an extended period, you can contact our after-sales team to request a refund and compensation; Regarding contacting you to delete comments, our brand team guarantees 100% genuine reviews and only supports customers updating their own reviews. Currently, our brand's official website after-sales team (email: service@viviebike.com) does not allow customers to be contacted to delete comments. Please confirm whether this was done by Amazon's after-sales team; we will handle this seriously. Additionally, please provide your email address so I can follow up on your after-sales request. Thank you!
I own 2 of the ace01 and they both…
I own 2 of the ace01 and they both perform as well as the 2 plus thousands dollars bike do. Anyone reading this review don’t sleep on these bikes.
October 25, 2025
Reply from Vivi Electric Bike - California Office
Dear Customer: Hello! Thank you for your support and recognition of our electric bike products. Our products adhere to a balance of quality, performance, value, and safety, committed to providing customers with affordable, safe, reliable, and high-performance products. Thank you again for your recognition and liking! If you encounter any problems later, please feel free to contact our after-sales customer service team. Vivi will continue to be dedicated to providing you with assistance and support. Happy riding! 🥰
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Reply from Vivi Electric Bike - California Office
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
Afiliate
I am an affiliate and I need urgent support contact from you, my commissions are having problems
October 23, 2025
Unprompted review
Reply from Vivi Electric Bike - California Office
Dear Partner: Thank you for bringing this to our attention. For affiliate commission issues, please email marketing@viviebike.com with your affiliate ID. Our team will respond within 24 hours. Thank you!
Reply from Vivi Electric Bike - California Office
Dear customer: Hello. We are deeply sorry for the bad shopping and after-sales experience you had. According to the feedback from the customer service department, they have contacted professionals to conduct a technical diagnosis for your electric bicycle and found that you may have installed the front wheel incorrectly. We have arranged for customer service to contact you via email (service@viviebike.com) to send you the correct installation method and help you solve the problem as soon as possible. Please check your email in time. Thank you!
I have purchased two of these Ebiles a…
I have purchased two of these Ebiles a have ridden over a thousend miles with no issue from battey life functioning of Ebike. Great Product.
May 17, 2025
Unprompted review
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Customer service is the worst
Customer service is the worst! I've been trying to get a replacement battery gor my ebike for almost a month! They shipped the wrong battery twice. And trying to get the right battery seems to be a brain surgery! I'll NEVER buy any replacements from vivi EVER! Besides the fact they sent the wrong battery I have to pay the return fee mail.
April 22, 2025
Reply from Vivi Electric Bike - California Office
Dear Customer: We apologize for your unpleasant shopping experience. After verifying your order information, we confirm that we did not send you the wrong battery; rather, you ordered a battery that is not compatible with your e-bike. If you need to return the incorrect battery, you will need to cover the return shipping cost (as stated in the product details). Additionally, please carefully verify the compatibility when purchasing batteries for your e-bike. If you are unsure about battery compatibility, please contact our customer service via email (service@viviebike.com) for consultation. Thank you for your understanding!
The bike was ordered in december and…
The bike was ordered in december and came with a bent rim. I have been trying to get a replacement wheel and rim, but am told the replacement is coming and it never came. Customer service is horrible. I would not by a Vivi bike, Look elsewhere for ebike.
February 11, 2025
Unprompted review
Reply from Vivi Electric Bike - California Office
Dear Customer: Hello. We sincerely apologize for the unsatisfactory shopping and after-sales experience. According to feedback from our customer service department, we have registered a request to send you a replacement wheel and rim. However, these items are currently out of stock. We are working to restock them as quickly as possible and will send you the new wheel and rim as soon as they are available. Thank you for your understanding and patience!
I have been waiting for an update on my…
I have been waiting for an update on my purchase! Have not received item and takes forever for someone to get back to you! The bike was a Christmas gift. The only thing my son wanted! He will have no bike for Christmas! We ordered it Dec7 and now it’s the 21st! We were supposed to get it Dec 15 the latest! And nothing! Don’t buy from here! I can’t believe I fell for this! Ridiculous
December 7, 2024
Unprompted review
Reply from Vivi Electric Bike - California Office
Dear customer: We sincerely apologize for the delay in your order. We understand your frustration, especially given that this was meant to be a Christmas gift for your son. Our customer service team will be contacting you within the next 24 hours with a detailed update on your order status and to discuss how we can make this right for you. We appreciate your patience and understand the importance of this gift. We will try our best to resolve this issue as quickly as possible and ensure you receive your order in time. Thank you!
Reply from Vivi Electric Bike - California Office
Dear Customer: Hello. We apologize for any inconvenience you may have experienced with our after-sales service. Currently, we do not have a phone customer service hotline available. If you encounter any issues with the product you purchased, please contact our after-sales support team via email at service@viviebike.com. Provide them with your order details and describe the problem you're facing. They will assist you as soon as possible. Thank you!
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The bike is exactly what I expected
The bike is exactly what I expected. Easy to assemble. Good range. Sturdy.
October 4, 2024
vivi pedal assist not working
We have two vivi electric bikes bought on Ebay. The pedal assist does not work on one which has been ridden about 10 miles mostly on throttle. No help from chat phone or email. Customer service does not answer even tho I have offered to pay for parts. Many online reports of pedal assist problem, and lack of vivi to help.
October 23, 2024
Unprompted review
Reply from Vivi Electric Bike - California Office
Dear customer: Hello. According to your feedback, there may be problems with the controller, sensor, instrument and motor. Please contact our after-sales customer service (email: service@viviebike.com) and provide your order number and order email address. And mark "urgent processing" in the email title. Our customer service staff will contact you within 12 hours to help you solve the problem.
Have been sending messages as there is…
Have been sending messages as there is no phone number to call. No answer so far. We bought a bike and within 1 year it stopped working. Bike shops have no clue what the problem is. No one to calk to trouble shoot.
October 18, 2024
Unprompted review
Reply from Vivi Electric Bike - California Office
Dear customer: Hello. According to your feedback, we are unable to determine the fault problem. Please do not worry. Please contact our after-sales customer service (email: service@viviebike.com) and provide your order number and order email address. And mark "urgent processing" in the email title. Our customer service staff will contact you within 12 hours to help you solve the problem.
I've bought an Ebike from Walmart
I've bought an Ebike from Walmart. It should be H7UL but when I received it, the model name is AMAK00017.
I am quite satisfied with the performance so far. Especially, climbing capability. But it may have caused by the light weight of myself.
Product itself give me 4.5 out of 5 considering the price. After riding 3 times, the headlight came off because of stock small washer and it couldn't hold it right.
I used bigger washer (2 of them) and now it's ok.)
However, the service department response is very unsatisfactory. I want to know more about my eBikes . Especially, I want to know where controller is located and want to know how it is wired.
Stock battery is only 10.4 ah and range is very limited. To add additional battery, I need to know how it is currently wired. The controller seemed to be located on the battery cradle/base.
Please let me know how it is wired.
August 6, 2024
Unprompted review
Reply from Vivi Electric Bike - California Office
Dear Customer: Hello. The electric bike you purchased is H7UL. H7UL is the bike model. AMAK00017 is our frame number and product SKU code, and the string of digital codes on the head tube is our production batch number, also called the serial number.
The controller of the H7UL electric bike is integrated in the battery base, and the integrated controller is integrated with the DP-5C battery base. If you need to replace the battery with a larger capacity, just choose the battery with the "48V DP-5C 4-pin" battery base, which is also sold on our website and you can also buy it on Amazon.
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Vivi bikes refuse to honor the battery
Vivi bikes refuse to honor the battery warranty, it is with in the 1 year time frame. The electric mountain bike has a faulty design and after 3 months it ceases to work.
April 24, 2024
Unprompted review
Reply from Vivi Electric Bike - California Office
Dear customer: Hello. We are deeply sorry to bring you a bad shopping experience. If there are problems with your bicycle, please contact our after-sales customer service as soon as possible (email: service@viviebike.com) , and send the video of the bike damage to our after-sales customer service. Our customer service will contact professionals to conduct technical diagnosis of your bicycle. Only through the video can we confirm the problem and provide corresponding solutions. After confirming the problem, our customer service will solve the problem for you as soon as possible. Thank you!
i have needed a new motor for some time…
i have needed a new motor for some time now and you never have what i needed at least no where i can find and definitly not at chino location
July 7, 2024
Reply from Vivi Electric Bike - California Office
Dear Customer: Hello. If you need to buy a new motor, please contact our after-sales customer service (email: service@viviebike.com), tell the customer service your vehicle model and provide your original motor label image information. They will send you the corresponding purchase link, thank you.
We got 2 bikes and for 20 minutes they…
We got 2 bikes and for 20 minutes they worked till one pedal assist quit working. I contacted VIVI and they responded immediately. They said I needed a new pedal assist sensor which may have been compromised during shipping. They didn't just send me the part they sent me the part and the tools to change it plus a video on how to do it. Another 20 minutes later and the bike is working fantastic. We have since put at least 30 miles on the bikes and they are excellent I highly recommend them and I recommend the company for backing the product the way they did.
May 7, 2024
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