Vivint Reviews 

Mr. Christian, our technician was very patient and explained everything well! Great customer service!!

The tech who installed the cameras in the kitchen didn’t a terrible job. Stapled the wires to the face of the cabinets. Was fed nothing but lies by the “sales person” who technically doesn’t even work for Vivint after stating he does. Removal was a nightmare. The tech who removed the system was good though. Was honest about things I wish we would have known up front.

Everything is working the way it should

My salesman Dan and my tech Mike were both outstanding

Staff was helpful and knowledgeable.

Joesph was awesome. So professional and knowledgeable about the products with VIVINT.

The salesman and the installer were both very professional and detailed in explanation of what the service entails as well as the features of every item purchased I am extremely happy with the service and appreciate the manner in which every aspect has been handled! Great service and top notch performance of the products installed.

Vivint is the worse at customer service. I sold my house and moved, I call the company to advise I didn’t need the service and instead of canceling they placed me in a service agreement without my consent and charge my bank without any notice or explanation. Now giving me a hard time to cancel contract and trying to charge me a cancellation fee. Stay away from this company if you want to save your money.

Consistent home security connection. Bett than ADT

If a Vivint sales representative comes to your door, do not let them in. My experience with this company was a masterclass in aggressive, deceptive, and manipulative sales practices.

A sales rep came to my home and assured me I would not have to pay for any equipment—claiming I only needed a yard sign. Feeling pressured, I agreed to a setup, but things went downhill quickly from there:

-Deceptive Pricing: After installation (that I was pressured into same day) began, I discovered hidden equipment charges totaling $4,000. When confronted, the installer literally said 'did he tell you it was free? It's not free" - and immediately shook his head as if this happens all the time. He called the sales rep back - who then shifted his story, claiming he meant I didn't have to pay "$4,000 upfront"—a complete contradiction of his original pitch.

-Unauthorized Device Handling: While signing the paperwork, the rep grabbed my phone under the guise of "showing me where to click" and proceeded to swipe through and submit contract agreements himself before I could read what I was signing up for.

-Forced Reviews: Before I had even seen, received, or understood the product, the rep stood over me and made me leave a positive Google review right on the spot.

-Disregard for Personal Schedules & High Pressure: Despite telling the rep I had a scheduled work meeting, he talked through it, causing me to be 15 minutes late. I was also told that if I didn't accept an immediate, same-day installation, I’d be slapped with a $399 installation fee. The whole experience ended up running hours over, derailing my entire evening.

-Unwanted Upselling: Despite stating I wasn't interested, the rep pushed a third-party solar referral onto my account, claiming it was the only way to get a $20/month discount.

By the next morning, I had immediately exercised my statutory right to cancel within the 3-day window under the FTC Cooling-Off Rule.

Beware of their fast-talking reps and get everything in writing before allowing anyone into your home. This level of dishonesty and high-pressure behavior is completely unacceptable.

Fast and knowledgeable

When placing my order over the phone I was told one thing about products I needed. Then when tech came out he added extra products saying that insurance wouldn’t cover if I didn’t have it. Called my insurance company and was advised didn’t need that product. So now I’m stuck paying for some thing I don’t need.

I was very pleased with the professionalism and courtesy that I was shown. I would recommend this product to my family and friends. It was such a great experience and I’m glad I prescribe and got this service 😊

I was never told they would be doing a hard credit check just a soft one so when the man came to do the installation he asked me was I aware that he would be running my credit I told him no but since he was there I went ahead and did charged extra fees I was not told about just overall not a good experience and I do not recommend this company.

They was very professional and made it very easy to understand and if I need help with something else I'll call and sure I will get the help from them and think it's might be easy for them to help me

Great communication informing me about the installation/service of the smart thermostat.

It was quick installation and professional.

The ones that installed it was nice, with a good attitude.

Antonio and Tim provided excellent customer service. They both are knowledgeable of the products and services. The both of them work very well together