The technician showed up shortly after my initial sign up no waiting or delays. Was very professional and relateable.took extra care on instal did not complete everything on the same evening came... See more
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Review summary
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Installation was great! Hayley did a wonderful job installing my equipment. Tanish was the salesperson. He was very knowledgeable of the product. Needs a little more finesse and an appointment wou... See more
Company replied
The sales rep and the technician Alex that did the install were excellent. My only concern is the cameras won't stay connected. Keep having to physically unplug and reboot some cameras.
Company replied
The staff Jose Diaz who evaluated and installed the equipment I needed - I rate 5 stars. He explained the equipment to me and was very professional. Jose walked me through the installation process... See more
Company details
- #12 of 14 best companies in Security Service
- #6 of 6 best companies in Security System Installer
- #8 of 9 best companies in Security System Supplier
Who We Are
Written by the company
- With approximately 2.5 million customers, Vivint is one of the leading smart home companies in the United States. Our 24/7 monitoring and security features prevent crime proactively, and our professionally installed smart home products make life easier and more efficient.
Contact info
4931 North 300 West, 84604, Provo, UT, United States
- 844-408-1007
- vivint.com
3.9
Great
63K reviews
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Not that good half my windows have no…
Not that good half my windows have no sencers not impressed
June 25, 2026
I appreciate the work and…
I appreciate the work and professionalism of your service agent Chris…
June 17, 2026
This company was all about my needs and very informative and punctual.
Vivint took time to go through everyhing in securing my home tailoring to my needs,gave me a price range for every product, tooked time to show how every product work, and had very exceptional customer service.
June 24, 2026
Good experience with Vivint
The sales rep and installation technicians were pleasant, helpful, and efficient.
June 24, 2026
great service thanks.
June 24, 2026
It takes too long for the connection to…
It takes too long for the connection to your phone, by the time it loads the person be gone
June 24, 2026
I’it was very good and my technician…
I’it was very good and my technician was very helpful
June 17, 2026
Bogus Billing
I was told my bill would begin July 5th. That was a lie. I just received an email stating I have a past due bill dates June 5th which is the day my alarm was installed!
June 11, 2026
The technician was very professional…
The technician was very professional and helpful.
June 17, 2026
HORRIBLE customer service and NOT RELIABLE
Was okay at first but then things started going wrong and every experience with customer service left me more and more frustrated, not helping me fix the problem and not treating me as a customer but more as a number. They didn’t understand half the time what I was trying to get done or ask about, and the other half the time they just straight up told me no we can’t do anything to help you. I have a ton of chat screenshots with proof of all the different things that they said to me, conflicting, and they have absolutely no transparency on what their whole system and billing structure is. A lot of the cameras malfunctioned a lot of the time, I had to turn off some of the functions completely for several months due to it going off every two minutes with nothing there. They charge you up the wazoo 4 equipment that doesn’t even have the quality that they boast about and upsell you on, and the tech visits are not as they explained either. Super unreliable, horrible customer service, lower quality equipment than advertised and promised, and no ability to cancel the service without paying a ton of money that’s not even worth it. DO NOT GET VIVINT!!! Go with something else😓
June 23, 2026
Unprompted review
We have had 3 appointments to fix…
We have had 3 appointments to fix things that weren’t done. They schedule a time then don’t show up. Still waiting….
May 25, 2026
I was promised garage access that never…
I was promised garage access that never happened, and placement of the camera was terrible. Not happy with the approval process with Fortiva. Was told it would be a soft credit pull which was a lie.
June 17, 2026
Did not receive window vivint stickers…
Did not receive window vivint stickers or yard signs on installation
June 23, 2026
Buyer beware
Buyer beware. Just go with ring or adt this alarm is horrible. And they don't actually monitor your alarm. Equipment will fail before your 1st year of having alarm and the fees to have a tech come out are dumb if you're Equipment wasn't so raggedy it would still be working. I finally just removed my doorbell and put my ring doorbell back up. This company is a rip off a scam. Don't do it...
June 24, 2026
Unprompted review
Super nice staff ..
The price is right..
the two gentlemen thar come in TO MY HOUSE We're very knowledgeable and super friendly.
Reach out to make sure everything is okay... Awsome customer service 👏👏🫶
June 24, 2026
Vivint is here for you
The tech and manager were very professional and they knowledgeable. They answered my questions .
June 23, 2026
Every unit is working well with no…
Every unit is working well with no delays and connection drops.
June 5, 2026
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