Vivobarefoot Reviews 

I wanted to share my experience with Revivo at Vivobarefoot, particularly the outstanding support I received from Thomas E.

In the past, I had a disappointing experience that left me hesitant about using the service again. Communication felt lacking, and overall it didn’t meet the standard I was expecting. However, I recently decided to give it another try—and I’m genuinely glad I did.

Thomas E completely turned things around for me. From the outset, he was professional, attentive, and genuinely invested in resolving my concerns. He kept me informed throughout the process, handled everything efficiently, and made me feel valued as a customer. It’s rare to come across someone who takes such pride in delivering excellent service.

Thanks to Thomas, my faith in Revivo has been fully restored. This experience has reminded me why I was drawn to Vivobarefoot in the first place. If this is the level of care moving forward, I’ll absolutely continue using and recommending the service.

A well-deserved 5 stars—thank you, Thomas!

I was experiencing failure of the Velcro on my son’s vivo shoes. I contacted customer service well after the purchase of the shoes and they responded very promptly, asked for additional information and offered a return and refund for the problem I was having, even though I was outside of the return window. I was very pleased with the customer service experience and it encourages me to try another pair for my son.

I want to say that throughout multiple calls to resolve various issues with Revivo, Ian, at customer service, was exemplary. He deserves more than 5 stars.
He was incredibly helpful, patient and professional - everything you want for a customer service & more. Extremely understanding whilst upholding the integrity of your company.
A rarity these days.
He saved you from leaving me Vivobarefoot! I sincerely hope you acknowledge him with more than just his manager’s appreciation.
Thank you Ian! It was a pleasure!

Your advertising on paramount is weird and is consistently played none stop. I despise it like other advertisers. Here's a tip! Want to attract custom. Don't make weird adverts, cause whenever I see your brand advertised now. Cause ive seen it spammed so much i hate it and therefore your brand. Thanks

Horrible customer service.
I have filed a request for guarantee , the AI bot keept tellling it is being looked into. After 20+ days stil know nothing ! Getting a human representative seems to be impossible.
Really HORRIBLE experience.

Had a great experience with customer service support rep Tom Wilding at VivoBarefoot. Was searching for the best shoes to order my boyfriend for his birthday and he gave me some great in-site! Thanks again Tom. 10/10 would recommend VivoBarefoot shoes to everyone

I had a customer support question and they issued a response within seconds! Very pleased with their professionalism, promptitude, and clear cut responsiveness.

Quick delivery and good quality shoes. The shoes are now getting a bit too pricey for what they are (I only ever buy when there is a decent discount) but I like them a lot.

Outstanding products and customer service.
These guys set the standard for quality in every sense of the word. Their customer service is top-notch. I recently chatted with Thomas E from regarding a pair of shoes I purchased and wasn't happy with the fit. Although I crossed the number of days in their return policy, he was empathetic and understanding because I didn't get a chance to walk with them outdoors. That's one of the many reasons why I keep coming back to buy from Vivobarefoot.

I've owned a pair of Vivobarefoot Gobi II suede shoes since 2015. Best shoes I ever put on my feet, perfect fit, perfect feel, perfect look. I held onto them for 12 years waiting for a cobbler repair service to become available in the US. When it finally did, I shipped them off and FedEx lost them in transit.
I reached out to Vivobarefoot not really expecting much, just hoping maybe they knew where I could find another pair. Reem responded the same day and offered me a free pair from their current lineup, no questions asked. No hoops, no back and forth, just genuine care for a customer who loved their product.
That's a company that stands behind what they make. I've been a fan for over a decade and this just cemented it. My feet thank you Reem.

I contacted customer service about a defect in my beloved Vivos and was offered a return, even though it was beyond the deadline. I was very pleased with the professionalism and helpfulness of Sukaina, the representative. I will continue to purchase from them because I'm very happy with their sporty models.

Great shoes! Customer service hits high marks too. I got a refund from Vivo even though the carrier managed to lose the parcel carrying returned shoes. Would obviously recommend!

How can I get past the chatbot - can anyone at Vivi please advise?

Have asked if multiple times if I can speak to an agent but I never get anywhere

Thanks

I have already complained on trust pilot receiving a response saying my issue would be rectified immediately. I am still waiting for the problem to be solved! This was weeks ago. I have sent several emails with again no response or outcome!!

I brought two pairs of toddlers shoes and within 2/3 weeks the Velcro on both pairs of shoes was no longer sticky. I want a refund!! £120 I have wasted and wouldnt mind if it was sorted but this has been on going since summer 2025.

PLEASE SORT OUT YOUR CUSTOMER SERVICE!

Reem was extremely helpful with a matter I contacted Vivobarefoot's support team about - responded quickly, communicated clearly, and made sure everything was resolved with care. Exactly the kind of service that keeps customers coming back - highly recommend!

The shoes themselves to not appear to be problematic, and I would not negatively critique the shoes as I haven't purchased them myself. However, my problem lies with the advertising, specifically on youtube. The adverts that appear are somewhat graphic, interrupting someone's video with a sketch of a birth including female genitalia and organs, which is visceral and can be disturbing to children. I do think it's good marketing, but I wished that the birth scene was placed after the first 6 seconds so that viewers have the option to skip the video before the graphic scene.

We had a pretty rocky start with Vivobarefoot, and I’ll be honest, it was frustrating at the time. Delays, a lost order, and then a replacement that wasn’t right meant it took a while to get things sorted.

However, credit where it’s due, their team really stepped up in the end. Rachel from customer services took ownership of the situation and made sure everything was resolved properly, which made a huge difference.

Thanks to that support, we’ve now got the right shoes and both myself and my partner are genuinely really happy with them.

It wasn’t a perfect journey, but the way it was handled in the end has turned us into real fans of the brand. Great recovery and customer care when it mattered.

I had two pairs of boots which ultimately had to be returned with the same issue. They did replace them and then offered a refund for the second pair. Unfortunately the refund took a long time, and I had to keep following up but Reem, the agent, dealt with it promptly and then offered a good will voucher

I placed an order on December 16 (Order: RW000289703) for CHF 179.– and never received the shoes.

After waiting for months without any update, I contacted customer support twice and received no response. Only on my third attempt did I finally get a reply on April 8.

At that point, I was informed that the item was out of stock and a refund was processed.

What is most concerning is that this was not handled proactively. If I had not followed up multiple times, I would likely still be waiting, while my money had already been taken over four months ago.

This is not just a delay, but a serious issue in both communication and internal processes. Customers should not have to chase refunds for items that were never delivered.

Unfortunately, this is not the first issue I’ve experienced with Vivobarefoot. While I like their products, repeated problems and lack of communication mean I will not order again.

I bought a pair of Forest Tracker ESC hiking shoes. So comfortable but the upper tore away from the soles within 4 months. Vivo replaced them with another pair (after a few months) and these have also failed the same way.
Design fault alas. Too expensive to fail so fast