Vivobarefoot Reviews 

Really disappointed by the inflexibility of the company’s delivery system! I purchased costly boots and realised straight away that the shipping address was wrong notified the company straight away! It appears that the customer support team are unable to contact the courier to change this and it is up to me even though they were informed promptly about the address change. I am now uncertain about the whereabouts and whether i will actually receive my boots?!
Very inflexible and disappointing which is ironic considering one of their USPs is how flexible their footwear is…shame the delivery and customer service systems can’t claim the same flexible standards!

Terrible Online Support

Ordered shoes, wanted to send them back because they did not fit. Payment option did not work, prompted me to use a different one, but no other payment options were offered. Contacted support, but was ghosted. Terrible Support and return process experience.

Great customer service. A bit slow but always fixing the problem to the benefit of the customer.

Would give 0 stars if possible.

Vivobarefoot’s customer service appears to have ceased functioning entirely.

I paid for goods that were never delivered. More than a month later, Vivobarefoot still had my money, I still had no order, and I had spent countless hours trying to resolve a problem that should never have become my responsibility.

Over the course of more than a month, I attempted to contact Vivobarefoot through four separate customer service channels. Only one responded. During those interactions, I was repeatedly told that Vivobarefoot could not contact its own courier regarding a parcel that had apparently been lost while in transit, and that I would need to resolve the issue myself.

That is an astonishing position for a retailer to take.

I did not pay the courier. I paid Vivobarefoot. The parcel went missing while under the control of the delivery company chosen by Vivobarefoot, yet Vivobarefoot did not arrange a replacement, did not provide a refund, did not contact the courier on my behalf, and did not take ownership of resolving the issue.

Instead, I spent over six hours on hold to the courier, visited multiple Post Office branches in person, exchanged numerous messages with customer service, and exhausted every avenue available to me as a customer.

The missing parcel is not the real issue. Parcels occasionally go missing. The real issue is that Vivobarefoot continued to retain payment for goods that had not been delivered while repeatedly directing me to solve the problem myself.

The situation became so unreasonable that I ultimately had to initiate a chargeback through my credit card provider in order to recover my money.

For a company charging premium prices, I expected premium customer service. Instead, after more than a month, I was left with no product, no refund, no replacement, and no meaningful assistance.

This experience has permanently destroyed my confidence in the brand. I will not purchase from Vivobarefoot again.

Thomas Wilding Customer Service Help
I would just like to say that Thomas’s helpful, friendly and professional responses to my difficulties with the ordering system were exemplary..
He replied promptly.. and helped me to get a pair of shoes ordered .
He also helped with my enquiries about recycling and ordering shoes for my husband..

The shoes arrived promptly and are fabulous.. try fit well and are well made ..
I am delighted with the customer service I received and with my new shoes ..

Sukaina helped me with an exchange issue. I bought a pair of shoes that where a but short and needed an exchange. It was not offered in my area but, with Sukaina's assistance, I was able to get an exchange completed with efficiency and kindness. Thank you for the help.

Yusra in customer service was excellent.

I just adore this brand, from the quality of the product to the excellent customer service. I had an issue with my latest purchase and Thomas Wilding called me within an hour of receiving my email. He sorted everything out with ease, and made me feel like quality customer service does still exist!!! Thank you Thomas, and thank you Vivo 🤩

Thanks to Yusra Yousef for her amazing customer service

I have been loving my new pair of Vivo shoes! At first the “extra room” felt different. Not uncomfortable, but I just wasn’t used to the feeling. Since wearing them multiple times now I have adjusted to the feeling and have really been enjoying how comfortable they are. I did walk over rocks with them and that was a bit intense, but doable. Feeling the different floor surface types actually feels really good!

I absolutely LOVE my Vivos! I have done several workouts in them and they are incredible for strength training and plyometrics. I particularly love them for unilateral exercises like lunges and Bulgarian split squats as I am able to feel my feet stabilize with every step or as I stand in place performing reps. In more cushioned shoes I am only able to feel stabilization at the ankles, but with my Vivos I have much more control, better balance and move more efficiently. I look forward to many more workouts in these!

I was introduced to my Vivo’s by a great friend of mine in the fitness business. I was sent a pair and shockingly enough when I received them I was a bit skeptical mainly because I had a double knee replacement a year and a half ago. I went 20 plus years only being able to wear a certain sneaker that didn’t hurt my knees. I wore the Vivo’s on my boat at first which was amazing because they gripped the deck so well. I then went to work which is our fitness center I. Town and tried them on the TRX! They were great. I have since used them for my every day workouts and they are so comfortable and natural and don’t cause me any discomfort whatsoever so ever. Thank you so much for these. I’m going to have to order a pair of the sandals next!! I’m also going toughest them to some of my clients! Thanks again Geri Ainbinder

I love Vivo shoes but trying to use their customer service channels is a terrible experience. I ordered some Tracker Ora sandals at 50% off in an archive sale. Ordered my usual size but when they arrived they were far too big. I would have loved to exchange them for a smaller size but exchanges aren't available in the UK, so I tried to contact customer services to ask if it was possible to reorder with the same discount. I found it impossible to speak to an actual human. The AI chatbot, after providing useless and generic returns information, said it had transferred my request to a customer service agent, but no one ever responded. When I tried to call the customer service number I got a message saying they were closed and to call back on Monday-Friday between 10am and 6pm. I was calling at 2pm on a Wednesday.

After reading reviews here from people who had asked to re-order discounted shoes in a different size at the same discount and were given a hard 'no', I have decided to give up on pursuing what would probably be a futile request and I am returning the sandals (for a non-refundable fee, of course). I have now ordered some sandals from another barefoot company.

This is the second time I've had to deal with Vivo customer services and I was similarly frustrated the first time. Judging by the reviews here, something is very wrong. If you have a straightforward question, why is it seemingly impossible to speak to an actual person who could deal with it immediately? I am now reluctant to order shoes from Vivo again, which is such a shame as I love the ones I already have. If I didn't like my existing Vivos this would be a 1-star review.

Great shoes, awesome customer service! Very responsive to a minor delivery issue with the delivery company. Friendly and swift resolution provided by Tom W. = very satisfied customer. Will be purchasing again for sure!

The shoes were (allegedly)delivered whilst I was out for the day & were left outside the house and are now presumed stolen. This happened on 9th May , i have not recieved a replacement or a refund , i am unable to contact via telephone & the online chat produces no action so I fear my £100 has been lost forever.
Disgraceful.

I was expecting something much better from the world-recognised company, especially when Dr Chatterjee promotes it. However, there is no option for exchange, sizes are through the roof, and it's not easy to find or log into my account on mobile. On top of that, I need to pay to send the shoes back. Well, I say, if I could exchange them, I would probably keep them, but I am not going to bother anymore. Look for another supplier of minimalist shoes.

I placed an order which has not arrived, the tracking links they sent have not updated in over 7 days. When trying to contact via every available channel (live chat, whatsapp, email, phone call, FB messenger) I get no response.

Bought several pairs of shoes from Vivo and had good experiences, however bought a pair of walking boots for christmas and they arrived with a rip in them - have been trying for 5 months to get this resolved and nothing, constantly bounced between AI responses and chatbot loops leaving me over £100 out of pocket with no support - wont be buying from them again!

Update: Vivo did contact me about a free-return label, saying they had emailed it to me. I had to chase them for the label, and received it a few days after they said they had sent it. Still rather disappointing customer service; using TrustPilot to prioritise customer service is not the best approach IMHO

I purchased new shoes and got them promptly in the mail. The box said obsidian (black) but the shoes were tan (light brown). I did some googling and on the vivobarefoot website they said the best way to fix an incorrect order was to return the shoes (and pay for postage), and place another order for the correct shoes.

I emailed customer service to express my displeasure at having to pay to return the shoes, and fix an error which was not my fault.

It has been 10 days since I contacted customer service, and I have yet to receive any response.

This is my first order I have ever placed with vivobarefoot, and I'm am extremely disappointed.

Absolutely appalling service.