Vivup Reviews 

Very polite and understanding of my problem. The customer care person was eager to explain and follow up on my query and i felt listened to.

Really great customer service from Rachael in the Customer Service team. Polite, knowledgeable, friendly, professional. Thank you Rachael

Very easy process and all issues dealt with were resolved in a speedy manner.

Claire was amazing, calm, patient and gave me encouragement. She gave me clear calm instructions. Lovely lady.

Great customer support and provided an update with the requested issue as promised. I felt a valued customer and would certainly recommend.

Clare one of the customer care agents served me professionally and sorted my damaged TV issue efficiently and quickly. Best customer service I have received in ages!

Exceptional customer service, it was clare who i spoke to, nothing was a problem, give this lady a payrise

Very friendly, and proided me with exactly the information i needed. She assidted me and had soved the issue very promptly. A very positive attitude and she brightened my day.

I regularly buy egift cards from vivup and they are usually more or less instant. On this occasion there was a delay and I was concerned because of it's usual efficiency which I had come to expect. I wrote a message and had a very quick reassuring response that my egift card would be on it's way but had been slightly delayed from the supplier. Within the hour it arrived. Great. Customer Service so professional. Thank you

Good offers and opportunities, correct and fast customer service. In case of a problem, they are available online, by phone or even by email. I have never waited more than 20-30 minutes for a response. I can recommend them to everyone.

The customer service team helped me to correct a sign up error I had made very swiftly and politely. Very positive experience.

This companies customer service is efficient and extremely helpful. Due to an error with a tablet ordered through Curry’s, I had the amazing Melita who guided me through the whole process of rectifying my item.
Thank you Melita for your amazing support.
Jamie

Just love Perkbox!! Great value plus amazing customer service! Big shout out to Robert!!!

Due to an error on my part while purchasing vouchers though Perkbox, Robert on the live chat helped resolve the situation extremely quickly. There was great communication throughout and he kept me regularly updated. So pleased the outcome went my way and that was completely down to Robert. Thanks again.

alwayys a great experience with vivup .. staff are super helpful and prices are amazing

My employer recently switched to using Vivup after using a few other platforms in the past. Vivup is by far the worst I've ever used and their customer support appears to be non existent. For starters their app is awful and feels like it is just loading a webpage within the app. I've also so far not had a good experience with purchasing e-vouchers through Vivup, as none of them seem to arrive instantly, or even within a few hours in most cases. I've never had this issue with any of my employer's previous providers, as vouchers have always been accessible immediately after purchase. With Vivup though it seems these can take up to 1 day, which is not mentioned anywhere before purchasing the voucher, this only becomes apparent in the order confirmation e-mail. Their customer service seems to be non existent when trying to query orders, they have an awful AI chatbot that does not help at all and just tells me to contact my employer (I fail to see why this is their problem) and there doesn't seem to be any way to actually contact a real person at Vivup.

Excellent service.
I ordered an item through the salary sacrifice scheme, which developed a fault after a week. I contacted Vivup, explained the situation, and they provided clear instructions on how to return the item and obtain a replacement.
When I returned the item, the supplier did not follow their expected returns process, so I informed Vivup, who investigated the issue. I then received confirmation that a replacement would be issued within three days, and it arrived the very next day.
The communication and support at every stage of the process were excellent.