Vivup Reviews 

Emily was super helpful in getting my account back up and running! Thanks Emily!

Excellent service and customer service when I had a damaged washing machine delivered . They followed up with retailer immediately and kept me informed throughout the process

Its good, nice discounts, good customer service

Very prompt and helpful with issue I was not receiving email gift cards to an address. Viv up very helpful resolving issue thank you.

I made an error with an order and Emily was extremely helpful, kept me informed at all times and resolved the matter promptly, fantastic customer service 😊

I ordered a £80 Lego gift card on 3rd July but the gift card has never been sent to me while money has gone through. Tried to contact the customer service by sending email and webchat but never get a reply. Terrible customer service.

Millie, who was dealing with my issue was responsive, professional, helpful and patient which was very much appreciated.

Was unsure on something so i sent a email to the team a lady called emily has emailed me back helped me out loads on stuff i was unsure about massive thank you .

Spoke to a lady called Millie, who was amazing. Had an issue with the delivery date of the item we ordered as both myself and partner would be at work. She contacted the supplier on our behalf and changed the date to enable us to be in to receive the item.

The communication from Millie and support was amazing as she kept us updated at every stage.

Thank you Millie you are a star

Responded quickly and helpfully. Resolved issue I had accessing my account. Thank you Millie :)

always fantastic value and so so easy to use, save money, quick delivery on items and great customer service, I feel so lucky that myself and my staff have access to VIVUP

The adviser was courteous and professional throughout dealing with my inquiry with knowledge of the subject.

I have used this company a number of times and the service is excellent
I had an issue with something I ordered …. My fault completely
They went over and above to help me resolve the problem
Thank you

Took a while to get through to the Vivup department - automated system kept hanging up on me (went on for several days) however once I actually spoke with a real person the problem was dealt with immediately! Asa was very helpful and professional.

I tried to arrange a refund of an unwanted gift card back to the original purchaser. Instead of handling this directly, the process required contacting the purchaser for approval, which removed the ability to resolve it discreetly and created unnecessary complications.

Customer service responses were inconsistent, with different agents providing different information, and the case ultimately escalated back to the purchaser anyway.

The process feels rigid for what should be a simple request to reverse a recent gift card purchase. I understand security requirements, but the experience made a straightforward situation more stressful than it needed to be, and Vivup inadvertently threw me under the bus with the missus.

Thanks Vivup, you guys should be called grass up!

Millie was very helpful in assisting and providing info about an order I had to cancel, and support more generally has been good overall

After my order was delivered there were some items missing. After a reorder the items were still missing. Millie from Vivup communicated with the supplier and myself in a professional manner. She was unable to resolve the issue with the supplier but kept me informed of the process and arranged the collection of the unit in a timely manner. She was friendly and understood how to manage the situation well. Her customer service skills were brilliant unlike the suppliers of the failed items.

Very kind and effacement

Customer service AI was no help at all. I had numerous messages saying someone would be in contact within 24 hours this has not happened despite waiting a week for a reply. I then emailed Mark who has helped me before. He is very prompt with replying and has sorted my order out with the hour. Thanku so much for your help Mark