Vivup Reviews 

Jill in customer support was amazing and helped me get my account set up correctly when my organisation changed our email address. She went above and beyond and I was very thankful.

To Asa who assisted me in my order cancellation, I cant thank you enough. So courteous and always keeps me updated. Keep up the good work! Thank you very much.

Brilliant vivup! Easy am fast delivery! Customers service top !

Great experience

Had a phone ordered and it’s been delivered and taken by someone else at a another property no idea where and no reply to me regarding this matter so what’s going on?

Fab, sorted everything promptly

I had an issue with my cycle order and it had caused confusion at the cycle shop. But CLARE was fantastic and sorted it out immediately. She was a complete star. I feel terrible she actually fixed the issue in November and I forgot to review then!!

Good and detailed information provided

After initially struggling with the Auto Chat on Vivup website, I found customer service number online and spoke to a member of the Vivup team - Millie. She was brilliant and sorted the issue I had quickly, politely and without complication.

I got a very quick response from Jill helping me update my name and email. Details were all updated within the hour! Communication was all very courteous, very good experience.

I ordered a garden furniture set and the table was not delivered along with the seating. Asa was very helpful and supported me by contacting John Lewis for me and ensuring the table was delivered at the next available time slot. Asa contacted me throughout to ensure every thing was in order and that I had received the table.

Very helpful when a returned parcel got lost - reassured me it would be resolved and it was!! Within 5 days of notifying of concerns the issue was resolved

Had a great experience with this company following an error i made. They rectified the problem straight away. Thanks

Fantastic support from the team when I had a query, Millie was incredibly supportive, knowledgeable and completed my request efficiently.

Asset to the team!

I would like to share my positive feedback about Vivup Customer Service, especially Rachel, who assisted me regarding an item I ordered that was missing and had not been delivered.

Rachel was very professional in handling my complaint and resolving the issue. I was already thinking of cancelling the order because I knew shipping could take a long time, but Rachel kindly recommended sending a replacement instead.

Thanks to her quick action and excellent customer service, the replacement item was delivered within 3 working days, just before I went on holiday.

I really appreciate Rachel’s efficiency, professionalism, and helpful attitude. She turned a frustrating situation into a very positive experience. Thank you, Rachel!

Millie from vivup handled my case. I had to return what I purchased and replacements recieved within 1 day.
Communication was quick and consistent. No extra costs. 100% pleased with service

I was so impressed with company’s service and Jay was so supportive and helped me so much

Customer service is excellent, very efficient and extremely helpful whenever I have needed to contact them. In comparison with previous dealings with other Employee Benefits schemes I cannot fault Vivup! Knowing that they are so reliable and trustworthy makes all the difference!

The customer service is wonderful. I can't fault how they handled my queries regarding my products. Thanks you to the team.

I was having a lot of trouble with my log in to the platform. Jill in customer services responded to my emails very promptly. With her help I was able to regain access to my account. Excellent service and communication.