My first experience with Mobility group couldn't have been dealt with more efficiently, big thanks especially to Nasir Uddin for prompt and courteous service when I had to extend my courtesy car time... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jeff went above and beyond in making sure that our car was delivered safely. Kind, considerate and efficient, he made what could have been a stressful situation so much easier. Thank you Jeff.
The driver kept me updated with delivery service , very friendly , talked me through the different features of the car . Thank you Jeff Joseph and friend that was with him to drive him home thanks I... See more
Darren Lewis was very polite and helpful with the signing over of the car, pointed out a couple of defects with the vehicle before dropping off which is much appreciated. Thanks
Company details
Written by the company
vMobility provides mobility answers for insurers, brokers, and fleet providers. We provide: -Mobility Management Services. Our B2B mobility management mobility services combines cutting-edge technology with great service. We specialize in providing mobility solutions to insurers, brokers and fleet providers. Partnering with us provides your business with seamless mobility management with total peace of mind. - Vehicle Coverage: We cover all vehicles. With access to a national network of hire car suppliers and approved repair centres we offer mobility solutions for every type of vehicle. - Service Excellence: We provide class leading service. Experience our pioneering mobility management mobility service, which combines proprietary technology with exceptional customer care for swift recovery after accidents. From roadside assistance to insurance claims, we define industry standards for uninterrupted mobility.
Contact info
2010 The Crescent, Solihull Parkway, Birmingham Business Park, B37 7YS, Birmingham, United Kingdom
- 0121 289 2689
- info@vmobilitygroup.com
- vmobilitygroup.com
4.4
Excellent
204 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from company overall
Excellent service from company overall.
Roger who dropped went above and beyond keeping me regularly updated from Friday last week with eta.
5🌟
January 5, 2026
Unprompted review
what an absolute shower to deal with…
what an absolute shower to deal with lazy and unhelpful with the hit of scam to sell data
when processing a when not at fault
December 31, 2025
Unprompted review
Reply from vMobility Group
Hi, we are sorry to hear that you have had a bad experience. We are currently unable to trace your file. Kindly call or email us to provide further information and we will be happy to investigate your concerns. You can contact us at info@vmobilitygroup.com or via telephone on 0121 289 2689. Please provide your reference number when making contact as this will assist in our investigations.
Great Sevice…
Darren dropped off the hire vehicle within the hour slot, was happy with the vehicle and its clean condition. Pointed out a couple of marks on the body which Darren noted down. Overall excellent
December 23, 2025
Unprompted review
Great service
Roger delivered a professional and reliable car delivery. Communication was clear, the process was efficient, and the vehicle arrived as scheduled. Highly recommended.
December 23, 2025
Unprompted review
Darren handed over and went round the…
Darren handed over and went round the car showing any possible existing marks , he was very friendly and handed over a very clean car
December 22, 2025
Unprompted review
Darren Lewis
Darren Lewis, excellent communication when delivering a car to me, very polite and even made time to fuss my crazy dogs! Thanks for the easy hand over and merry Xmas!
December 19, 2025
Unprompted review
Roger excellent service
Roger provided excellent communication, was very friendly, arrived on time with the car, and I’m very happy with the service!
December 19, 2025
Unprompted review
Friendly with great customer care and…
Friendly with great customer care and attention to detail to make the customers experience to remember v mobility group.
December 18, 2025
Unprompted review
Ben the gentleman that picked my car up…
Ben the gentleman that picked my car up was fantastic.. just took a week for the office to arrange it
December 16, 2025
Unprompted review
Excellent, punctual & polite experience
Jeff Joseph was very professional and polite. Called me in good time to give me an ETA on the vehicle delivery time. Can’t ask for more. Thank you
December 15, 2025
Unprompted review
Jeff Joseph
Very polite and answered all my queries the definition of service with a smile
December 12, 2025
Unprompted review
Darren has very good customer service…
Darren has very good customer service amazing lad would highly recommend to deliver a vehicle to me again
December 9, 2025
Unprompted review
The person who brought the courtesy car…
The person who brought the courtesy car was very calm and polite. He gave his instructions clearly and accurately. Very good customer relations.
December 8, 2025
Unprompted review
Five stars for Jeff
Jeff went above and beyond in making sure that our car was delivered safely. Kind, considerate and efficient, he made what could have been a stressful situation so much easier. Thank you Jeff.
December 2, 2025
Unprompted review
Fantastic on time very polite driver
Fantastic on time very polite driver
November 28, 2025
Unprompted review
Jeff Joseph was lovely
Jeff Joseph was lovely. Kept me completely updated with my delivery and timescales. Walked me through everything I needed to know on the car with great patience! Very knowledgeable and helpful.
November 26, 2025
Unprompted review
Jeff Joseph was amazing when delivering…
Jeff Joseph was amazing when delivering the car. Was through and efficient and answered all questions with ease. Really helpful!
November 24, 2025
Unprompted review
My first experience with Mobility group…
My first experience with Mobility group couldn't have been dealt with more efficiently, big thanks especially to Nasir Uddin for prompt and courteous service when I had to extend my courtesy car time and then arrange pick up. Really easy to get through to, dealt with in a very genuine , polite manner , thank you so much Nasir.
Gillian Neill
November 21, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.