VnturaReviews 

Great experience with the website and Product.

PLEASE DON'T BUY FROM HERE - READ ALL THE REVIEWS. They are all true.
Ordered a size 9 pair of shoes for my husband in grey. The colour was weird, not really grey, quality not great but for the price they were ok.
They took 3 weeks to come and they sent a size 10.
Their emails are very polite, but they will not accept any blame on their part, they are very used to doing this! they won't answer direct questions and they insist that the size they sent ( EU 45) is a nine.
Off course it isn't, it's a EU size 10, but they won't accept that.
It's very frustrating, but they make it impossible to return, even when THEY have sent the wrong size.
Advice is to give honest bad reviews to warn others as they are virtually untouchable.
I have though bombarded them with lots and lots of emails with copies of bad reviews (they go for miles) and it only takes a few minutes to do, and I keep doing it. They probably don't care but it makes me feel better!!!!
Horrible, dishonest, vile, frustrating company, who push cheap rubbish to the UK. Stick to Shien and Temu, quality is slightly better and no fuss returns.

I like it . The website is easy to use it is 100 percent authentic

Received a product that is inaccurate to the picture I ordered and yo can see where they painted over a part and it was very sloppy. Emailed customer service with my complaint 3 times and received 3 return emails saying we are sorry your package is late. This is in spite of already having what they sent.

AVOID THIS COMPANY! I'm so gutted, wish I read the reviews before buying, £70 down with a faulty coat bought as a xmas present (which obviously was opened xmas day) but because its past the 30 days they will not replace the item or refund me the money, even though its completely faulty. So gutted, hard earned money, gone like that and no item to show for it! AVOID THIS COMPANY!!

Do not order!! Over a month to wait for the delivery, the quality of items in comparison to the prices are terrible and the returns policy is laughable. Do not care about the consumer at all.

Cheap Chinese AI-modeled fakery, posing as a contemporary chic European brand. The 100 per cent cotton quarter zip I ordered turned out to be 100 per cent polyester. Unbelievable they can get away with this

terrible company
ordered a suit they sent wrong colour the material is so cheap rubbish , told them i wanted to return it , kept being fobbed off ,eventually gave me the return address i sent it tracked royal mail it says its been in chinese customs for 25 days !
its a scam they make it impossible to get your money refunded
do not use this company !

AVOID THIS COMPANY!!!! They sent a faulty coat that was a few sizes too small, the buttons had all marks around them. I sent them a photo of the damaged coat and they confirmed they would send a replacement. A week later they said they needed further pictures to investigate but of course I had already thrown the coat. Emails constantly back and fourth to no avail. This is a Chinese scam company, please avoid! £40 down with no coat.

I wish, wish, wish, I had read these reviews before ordering two items. They were ordered on the 29th November - one arrived on the 15th December (quality not good) and the other still has not arrived. That particular item is supposed to be a Xmas present but it may arrive for Easter 2026! Going away on the 20th so have given up hope of it arriving in time. Customer service is crap. I asked for information as to which carrier they used and never got a straight answer. Politics would be a better employment. They seem to answer the question they thought should have been asked rather than the one that has been asked.
Save your money and patience and steer clear of this disaster of a company. A disgrace!

I love shopping at this clothes store.
I really admire there texture of clothing and amazing fit aswell

****PLEASE Please Avoid this Company and do not part with your money.
I ordered a Trench Coat reduced to £29.99. It took a while to arrive and although the website looks to be in London it's not its in China.
The coat arrived eventually ....it would fit a child and is made of a felt material. Not fit for purpose and nothing like the picture on the website .
So far I have been offered a 20% refund and keep the coat 🤣 or a 50% credit note to purchase more rubbish from their website .No thanks
Wrangling to get a full refund at moment and will now try chargeback through bank as paid gor on debit card. Wish it had been credit card.
Awful Company awful products !!!!!!!!!

Update ...I got a full refund through chargeback Lloyd's Bank. As I paid on my debit card. Awful experience 😈 4t

Do not buy from here.
I bought a pair of shoes. When they arrived they looked quite different to the photo online (they were actually stripy!) I immediately sought to return them. The returns policy suggests everything will be easy but it was awful. Their policy states you return to the closest shipping point and there is a UK based contact address, but Vntura requires all returns to China, which is very expensive. They appear to do this deliberately to try to save themselves the cost of a full refund because there were several ‘offers’ of tiny partial refunds for 10%, 20% etc or store credit in the hope I would choose not to go through with the return. The offers were insulting and in bad faith, so I chose to persevere with the return to China. After paying the high return delivery cost, the goods reached customs in China and then Vntura sought to deduct the customs duty from the refund as well! (They can claim relief for the customs duty so this is completely illegitimate.) Please never buy from this seller. They don’t deserve your business. Find a reputable retailer instead.

I ordered 4 of the unisex fleece hoodies, on the impression and understanding they’d be good quality and nice to wear. I ordered one for myself and the other 3 for family members for a Christmas present.

Well I waited 4 weeks for them to come sooner than I asked for a cancellation and refund. They weee terrible to deal with, I got a simple bot written generated email and nothing more several times. Anyway they have somehow arrived despite being returned on the update and I can tell you now they’re nothing like the pictures or descriptions, they’re smaller, no fluffy fleece, poor quality materials for the price just overall crap quality!

Really disappointed and would not recommend anyone buy this or from this company at all based on their emails, no empathy no understanding just downright laziness. Never again!

I’ve contemplated returning them but I know it’s going to be hassle and I won’t get anywhere so don’t waste your money or time with this company.

5 stars I highly recommend it's the best

Great customer service and good quality shirts. Pricing is right where it should be :)
Can't wait to buy more and share this store with my friends!

I placed an order, my card was charged that same day and now there is no order found and not one reply to the emails I have sent them! Definitely feels like I have been scammed! I DO NOT RECOMMEND THIS COMPANY AT ALL!

I did finally receive a response and I did receive my order.

Just received my gorgeous dress…. A lot better quality than I was expecting for the price but it’s perfect for my nieces summer wedding, I have given 4 because it took a while to get here but is worth the wait.

shirt looks alright, style simple. fabric lighter than i wanted, feels kinda cheap for the price. support was nice when i asked about returns. delivery was fine, packed okay. not the worst but not great either.

I’ve read other reviews the same and fully agree! AVOID like the plague!!!!!!!!

Still not received a refund for a top that came small, could easily fit a child - had no idea they we based in China and not London as website states!

No refund as of yet and if you send it back to China address they tell you if it never gets there then you won’t get a refund !!!

If you are UK based avoid!!!!!!!