Vocal Views Reviews 

854
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the straightforward application process, clear instructions, and engaging, well-moderated research topics. Many participants frequently mention that the staff and moderators are extremely friendly, professional, and communicative, providing helpful guidance throughout every single stage of the studies. Some reviewers were not happy with payment delays, pointing out that promised incentives sometimes take months to arrive or require significant chasing. Additionally, a few people reported severe difficulties reaching customer support when trying to resolve missing compensation, noting that emails and phone calls were frequently ignored.

What people talk about most

Payment

People report ambiguous experiences with payment, as many consumers praise generous incentives and prompt... See more

Staff

Customers consistently note positive experiences with staff, frequently describing team members as friendly,... See more

Service

Customers had ambiguous experiences with service, as some reviewers praised the helpful staff,... See more

Customer service

Consumers find customer service to be deeply frustrating, reporting that emails are ignored, phone calls are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Recently participated in a study and it was a success The recruiters were so nice and they kept calling me to make sure I’m set for the meeting My incentives were paid in the date that was given

Company replied

Rated 4 out of 5 stars

Had an issue with very late payment but eventually resolved. The research was interesting and well organised.

Company replied

Rated 5 out of 5 stars

The research was interesting, so thank you for onboarding me. The whole process, from applying to taking part was really simple, and the Vocal Views team guided me through every stage with ease. Thank... See more

Company replied

Rated 5 out of 5 stars

These are people who know what they're doing. Always considerate and inclusive, they take the time to let an applicant know if they have been or have NOT been successful. The projects are many and v... See more

Company replied


Company details

  1. Market Researcher

Written by the company

Vocal Views provides an innovative platform where you can sign up and get involved in paid market research studies. It gives out registered members the opportunity to tell companies large and small how they feel about their products and services.


Contact info

3.7

Average

TrustScore 3.5 out of 5

854 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(854)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company and they offer quite…

Excellent company and they offer quite enjoyable focus groups. They are extremely professional and courteous and pay quickly.

January 8, 2025
Unprompted review
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Reply from Vocal Views

All the things we like to hear! Thank you for leaving us your feedback. Team Vocal Views :)

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Rated 5 out of 5 stars

Great experience, highly recommend!

Great experience, right from the beginning when I applied, to being onboarded, participating in the ever-interesting topic of household appliances to promptly getting rewarded! Highly recommended Vocal Views!

November 7, 2024
Unprompted review
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Reply from Vocal Views

Thank you for leaving us a review, we are pleased to hear you highly recommend Vocal views. Have a great day :)

Rated 5 out of 5 stars

Positive Experience

I completed a Sip & Survey with Vocal Views a few months back, and enjoyed the process of doing so. This was my first time completing a study with them, and was paid the £60 that was agreed upon. Based off of my experience thus far, I would recommend them and would do another study/survey with them if they would have me 😅

November 29, 2024
Unprompted review
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Reply from Vocal Views

Thank you for taking the time to leave us a review, this was such a simple project wasn't it? we are pleased you enjoyed the experience. have a great day :)

Rated 1 out of 5 stars

Disgrace. Hire people but don’t pay. They select who to pay

They are a disgrace of a company. Listen to me and read all the one star reviews. They do not pay people. They even barely get jobs while keeping participants money. The fact that MRS haven’t checked them or done anything about all the customers complaining tells you everything you need to know about white privilege. They are a shambolic excuse for a company. I think 5 reviews are internal and fake. Don’t waste your time on these bird brains masked as humans, they are way better organisations. The lady who does this to people her name begins with an Ni and she is a mess and possibly doesn’t even have a degreee. I don’t know if the owner too but integrity island honesty is a big problem with this company. Run. And run fast away from these lots

January 29, 2025
Unprompted review
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Reply from Vocal Views

Unfortunately, this review is inaccurate and misleading.
We have made multiple attempts to process this respondent's payment via BACS, but each attempt has been unsuccessful due to incorrect account details provided. While we do our best to ensure smooth payments, we have no control over respondents entering their details incorrectly, which causes delays.
Despite this, we have remained in regular communication and continue working to resolve the issue. We encourage readers to refer to our many genuine positive reviews that reflect our commitment to quality and fairness.

Rated 2 out of 5 stars

not good with payments

My experience with this company is mixed. They are late with payments and don't honor the payment deadline that is stated in the non-disclosure agreements. I've participated in three studies (which I found interesting), but so far have only received payment for two. The last study I participated in was submitted a month ago, but I still did not receive any payment. I've raised this with them in an email, but have not received any reply after a couple of days.

December 18, 2024
Unprompted review
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Reply from Vocal Views

Hello Martin, Sorry to hear you have a mixed review. Sometimes technical issues do take over the time frame stated, this isn't often but it does happen aside from this occasionally our client has to re check certain work that is submitted by some respondents. We are sure to correct things as soon as we can, I can see you have been paid for all of the studies you took part in with Vocal Views. But we take your feedback seriously and we will work on communication. Many Thanks Team Vocal Views.

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Rated 5 out of 5 stars

Great opportunity to be heard and get paid

I had a great experience working with Vocal Views. I was able to voice my opinion while getting paid for my time and input. They make it simple for you to participate and share your thoughts.

November 22, 2024
Unprompted review
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Reply from Vocal Views

Thank you for leaving us a review :) Team Vocal Views.

Rated 4 out of 5 stars

Great groups to participate in

Great groups to participate in, company is very communicative and professional. Payout of incentives do take longer than most other focus group companies, but overall, I've had great experinces so far and would highly recommend.

December 6, 2024
Unprompted review
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Reply from Vocal Views

Hello, thank you for taking the time to leave us some feedback. We appreciate you honesty and will take it on board, most of our projects are paid within 21 working days. Occasionally there can be the odd delay from our clients for larger studies, we appreciate the frustration on this and have worked hard this year to make things run even quicker. Thank you Team Vocal Views :)

Rated 5 out of 5 stars

I love vocal views

I love vocal views! They have great studies to participate in and are always easy to work with. I love how friendly and responsive they are to answering your questions! I highly recommend participating in studies with them!

November 15, 2024
Unprompted review
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Reply from Vocal Views

Thank you for recommending us :) Have a great day, team Vocal Views :)

Rated 5 out of 5 stars

Fun, interesting, easy, and made $$$

I had a great experience participating in a focus group with Vocal Views! It was easy, fun, and really interesting -- and I got paid. They called me a day before to remind me of the study and also sent an e-mail with all the details I would need (study was virtual) so I would have all the log info / time date etc. info I would need in one consolidated place. I want to do another group :)

December 10, 2024
Unprompted review
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Reply from Vocal Views

Hello Steven, this is great to hear. we would love to have you on another project in the future. Thank you for leaving us a fantastic in depth review. The Vocal Views Team :)

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Rated 5 out of 5 stars

Fun and Interesting Projects

I have participated in a few projects with this company now. All were interesting and fun. They are very clear about what is expected of you and payments are processed pretty quickly. They are quick to respond to issues and questions as well. Looking forward to more projects in the future.

November 14, 2024
Unprompted review
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Reply from Vocal Views

Thank you for leaving us such a fantastic review. We try really hard to be as responsive as possible to get any issues resolved as quickly as we can. We would be delighted to have you on more projects in the future, The vocal views team :)

Rated 5 out of 5 stars

Great studies to partake in

Great studies to partake in. I really love how the company presents its studies and the payment processes

Thanks

December 3, 2024
Unprompted review
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Reply from Vocal Views

Hello, we pride ourselves in the variety of studies we have on offer, so we are pleased you enjoyed yours. Thank you for leaving us a review, have a great day. Team Vocal Views :)

Rated 5 out of 5 stars

Trustworthy company!

I’ve worked with this company several times and they are very professional and have great customer service! I love working with this company!

November 24, 2024
Unprompted review
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Reply from Vocal Views

Hello Victoria, these are all great things to hear. Thank you for leaving us a review, have a great day. Team Vocal Views :)

Rated 5 out of 5 stars

I have taken part in a few different…

I have taken part in a few different surveys run by the company over the past few years and they are always supportive and the tasks interesting. They are prompt with the payment for time and it is always fair recompense for the effort involved. I look forward to the next one!

December 9, 2024
Unprompted review
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Reply from Vocal Views

Hello David, It is great to hear you enjoyed the surveys you took part in. We hope to see you taking part in more in the future. Thank you for leaving us a review Team Vocal Views :)

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Rated 5 out of 5 stars

Interesting and fun

Have completed a few studies with vocal views. Great way of trying new things and with the added bonus of helping out with research! Never any issues with payment and always there to help with any issues.

October 30, 2024
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello Victoria, thank you for leaving us a review. Getting paid to share your views is amazing isn't it? Have a great day, Team Vocal Views :)

Rated 5 out of 5 stars

Great review experiences

I have done a few product reviews over the years and have always had a positive experience. Great way to get involved with trying new products!

November 7, 2024
Unprompted review
Vocal Views logo

Reply from Vocal Views

Thank you for leaving us a review. Team Vocal Views :)

Rated 5 out of 5 stars

Good survey company

I love to take part in the surveys they host. They always respond asap to any inquiries and make me feel valued. Only downside is that I wish I could participate more often. ( That can't be helped obviously)

December 10, 2024
Unprompted review
Vocal Views logo

Reply from Vocal Views

It would be wonderful if we could just do market research every day wouldn't it? It is great to hear that is the only downside for you. Have a great day, Vocal Views :)

Rated 5 out of 5 stars

I have done various research projects…

I have done various research projects with Vocal Views and honestly each one has not only been easy and well explained but also fun! And the incentives are always great. I have recommended to many family and friends :)

June 15, 2024
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello, it is great to hear you have enjoyed the projects you took part in. It is also fantastic to hear you have recommended us to family and friends. Have a great day, Vocal Views Team :)

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Rated 5 out of 5 stars

I've had an amazing experience with…

I've had an amazing experience with Vocal Views, they have got me into very interesting market research projects which I have enjoyed thoroughly! I highly recommend Vocal Views if you like doing market research and earning some money! Keep up the good work guys!

December 10, 2024
Unprompted review
Vocal Views logo

Reply from Vocal Views

Thank you for taking the time to leave us a review, we are so pleased you had an amazing experience with us. We hope to see you on more projects in the future. The Vocal Views team :)

Rated 5 out of 5 stars

Vocal views feedback

Vocal views staff are very friendly and professional. They respond quickly and efficiently if I have queries.

December 4, 2024
Unprompted review
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Reply from Vocal Views

This is great to hear, I will make sure to feed this back to the team. Thank you for leaving us a review, the Vocal Views team :)

Rated 5 out of 5 stars

I have taken part in a few Vocal views…

I have taken part in a few Vocal views research projects. They have been interesting and varied.

I feel My views have helped the companies conducting the research.

Vocal views are supportive throughout all projects as well as trustworthy. Payments always paid in the time scales provided

November 21, 2024
Unprompted review
Vocal Views logo

Reply from Vocal Views

It is fantastic to hear you have enjoyed taking part, your views have most certainly helped those companies. We give you a platform to share your opinions and views. Thank you for taking the time to leave us a review. Vocal Views team :)

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