vograce Reviews 

1,043
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 567 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful staff and friendly customer service, mentioning that representatives are always responsive, kind, and ready to assist throughout the entire ordering process. People truly love the top-notch quality of the products, mentioning that items consistently arrive in perfect condition and completely meet their creative expectations. Some reviewers were not happy with delayed shipping times, long processing periods, and occasional delivery issues that caused significant waiting. A few consumers also noted missing items in their packages, along with frustrating problems regarding print files and poor communication during production.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional helpfulness and... See more

Product

Reviewers highlight positive aspects of product quality and wide variety, expressing immense satisfaction... See more

Order

Reviewers express immense satisfaction with their order experiences, frequently highlighting the swift... See more

Customer service

Consumers find customer service to be positive, frequently highlighting representatives who are kind,... See more

Quality

People report positive experiences with quality, highlighting that items such as keychains, stickers, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Vograce for a few years now and i am allways very happy with how the items arrive and look. I happen to have an amazing customer support experience with Jolie for the last weeks. She res... See more

Rated 5 out of 5 stars

Vograce has always delivered their products on time and the quality is always on point. I had a tighter deadline and Selena was able to find a solution to ship it quickly. Really appreciate their cust... See more

Rated 5 out of 5 stars

I’ve purchased at vograce multiple times and the quality is great. I do find that you have to be careful with triple checking your proofs because that’s where I’ve had the most issues but Frank has be... See more

Rated 5 out of 5 stars

I needed an urgent order and Mona was so kind and helpful and worked so hard. I received my order in perfect condition and excellent quality and my keychain designs came out exactly like I’d imagined... See more


Company details

Written by the company

Vograce is a professional Animation peripheral product manufacturer and supplier for custom keychains, acrylic keychains, acrylic charms, enamel pins, stickers, washi tape, badges, standees, throw pillows, tote bags, body pillows and promotional merchandise. Fast and trusted wholesale and retail services provided.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,043)

554 reviews in the last 12 months

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Rated 5 out of 5 stars

This is my second time ordering here…

This is my second time ordering here and every time the agents are so attentive and thoughtful! Their designers are top notch for sure, and their printing technique superb also. This time I ordered a bunch of different designs which are a bit complicated, and Merida was so good and helpful! I feel really lucky to have her as my agent this time💛

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing work from Vograce and rep Beira!!

My red foil cards came out beautifully!! Vograce and my rep Beira worked so hard to get these cards done in time for my event. There were issues with the foil and they worked with me to get them looking the best. Quality control was amazing, and when I was worried they wouldn't arrive on time my rep worked hard to get them packaged and Shipped within a few days. I love these cards and am very grateful for all their work! The communication was consistent and the attention to details is noticable. I'll definitely reorder from Vograce and I hope they treat my rep Beira well!! I can't wait to brag about them at my event 💛

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Good & mixed feelings Overall

I have been a long customer to Vograce, Frank has been very helpful, prompt and patient. He is pretty careful with my requests and I appreciate that. Product quality is very important to my small business.

There are some I do not wish to name as they didn't get back to me promptly and shipped out my goods or kept having mistakes even though I gave them notes.

If you want lesser problems, I do recommend sadly to go in smaller design counts. High volume ok but just not crazy amount of designs at one go. It does help them to expedite your orders quicker.

Overall I still prefer Vograce. 🙏

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing ⭐️

I don’t even know where to start!

The customer service representative that helped me, Cindy, was absolutely lovely. She was very helpful and informative, and did her best to cater to my tight deadline. I appreciate her so much.

The glossy button pins? Absolutely stunning. The holographic effect was subtle but still visible, not too glaring. So I could see the art on it perfectly.

The business cards? Even better. They’re on the more affordable side from what I’ve seen but the quality is not to be doubted. The colours of my and my friends cards came out gorgeous. They’re matte, but feel very good in your hand. They don’t feel cheap at all!

Previously I’ve ordered keychains and prints with them. Their foil stamped prints are gorgeous as well! I’ve gotten holographic prints, matte prints, and keychains of various sizes. All times it was amazing.

If you’re a new Vograce user, you might be a little confused with the various instructions or dilemma’d with the choices. But just go with your artistic intuition, because you can’t go wrong with them :)

I’d absolutely recommend using Vograce as a supplier or just to make your small trinkets. If you give them time (they’ll tell you approximately how long for each item!), your items will turn out beautiful.

10/10, I recommend :)

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer support!

I placed an order for some custom dakimakuras with the Soft Plush fabric. the quality is amazing and they're super soft! The customer support is superb! thank you Una for the continuous updates and kind words. The shipping was way faster than advertised.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Una was a great point of contact to…

Una was a great point of contact to help my products to get made. Everything came in a timely manner and product quality was as expected. I will definitely use vograce again for my needs.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Winnie was so helpful

Winnie was so helpful! I had to swap the first image i uploaded for a different image, but it took a few tries for me to fix the file. Winnie was patient and kind through the whole process! Can't wait to order again.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products and customer service

Amazing products and customer service. This is my first time ordering from Vograce and am thoroughly impressed. I had a hard deadline on when I need order to arrive by and Frank was able to urge the production progress and change my shipping method for me so that it was able to arrive on time. The flexibility and understanding from the customer service was thoroughly appreciated!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

fantastic service

merida was my rep at vograce and shes been great! clarified a minor issue with bleed and was able to instruct me how to fix. very communicative. 5 star service! thanks Merida!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 quality and service!

10/10 quality and service!! My rep Merida was super helpful and super quick to reply, my merch turned out just the way I planned it ☆
Will definitely hope to have them as a rep again

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and costumer service

Really happy with the quality of the products from Vograce! One of the best experiences I've had with a supplier.

Zoey was super helpful with everything, and when there were issues with the order were happy to help and solve the problem :)

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Always beat expectations, thank you!

I've ordered through vograce for my shop and event merchandise and I have to say I am consistently impressed. From the kindest customer service reps (Gia is an absolute legend for assisting me repeatedly and always finding the best solutions!) to amazing quality items.

In the small percentage of times where anything is wrong, they go above and beyond for me every time, and I'm always so grateful for it.

My orders tend to be quite heavy and time sensitive, so being able to rely on Vograce the way I do makes the whole experience so much less overwhelming.

Thank you!

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great website for kickstarting an online shop, or just to get things for yourself or friends!

Great website if you’re looking to start an online business or just make stuff for yourself and your friends. I’ve been using Vograce for years, mainly for keychains and acrylic pins but I’m looking to expand, and the fact they have a low MOQ is really helpful, because I can order one to see what it’s like before I order more. Their website is easy to navigate and manage and they have clear instructions and templates on how to make your products. I’ve recently put down another order for myself and a friend of mine, and hopefully to kickstart my online shop, and I had Frank to help me out with the process of proofing my work and correcting any mistakes. He’s been really amazing and patient, with speedy replies and got my work just how I wanted it! Overall love Vograce and recommend it to anyone looking to start off small and not wanting to spend a fortune on high MOQ with other companies. They might not have everything you’re looking for but they expand and bring out lots of new products as time goes on!

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I had Winnie as a rep and the service was absolutely amazing. She was extremely helping through out the entire process and I will definitely be ordering again.

May 26, 2026
Unprompted review

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