vograce Reviews 

1,042
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 567 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful staff and friendly customer service, mentioning that representatives are always responsive, kind, and ready to assist throughout the entire ordering process. People truly love the top-notch quality of the products, mentioning that items consistently arrive in perfect condition and completely meet their creative expectations. Some reviewers were not happy with delayed shipping times, long processing periods, and occasional delivery issues that caused significant waiting. A few consumers also noted missing items in their packages, along with frustrating problems regarding print files and poor communication during production.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional helpfulness and... See more

Product

Reviewers highlight positive aspects of product quality and wide variety, expressing immense satisfaction... See more

Order

Reviewers express immense satisfaction with their order experiences, frequently highlighting the swift... See more

Customer service

Consumers find customer service to be positive, frequently highlighting representatives who are kind,... See more

Quality

People report positive experiences with quality, highlighting that items such as keychains, stickers, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Vograce for a few years now and i am allways very happy with how the items arrive and look. I happen to have an amazing customer support experience with Jolie for the last weeks. She res... See more

Rated 5 out of 5 stars

Vograce has always delivered their products on time and the quality is always on point. I had a tighter deadline and Selena was able to find a solution to ship it quickly. Really appreciate their cust... See more

Rated 5 out of 5 stars

I’ve purchased at vograce multiple times and the quality is great. I do find that you have to be careful with triple checking your proofs because that’s where I’ve had the most issues but Frank has be... See more

Rated 5 out of 5 stars

I needed an urgent order and Mona was so kind and helpful and worked so hard. I received my order in perfect condition and excellent quality and my keychain designs came out exactly like I’d imagined... See more


Company details

Written by the company

Vograce is a professional Animation peripheral product manufacturer and supplier for custom keychains, acrylic keychains, acrylic charms, enamel pins, stickers, washi tape, badges, standees, throw pillows, tote bags, body pillows and promotional merchandise. Fast and trusted wholesale and retail services provided.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(1,042)

554 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First order & amazing service

I've wanted to make my own merch for a while, so I gave it a try on Vograce since I've heard so many great reviews about them!
One of the most appealing parts for me was the variety of items they offer because I wanted to try out making different things at once. It was also my first time ordering from Vograce, and I asked Merida for support. Who was there for me at every step, from ordering to providing proofs of my designs. Merida has also been very patient and kind enough to update every process, ensuring that every process goes smoothly.
I sincerely appreciate the service, and I can’t wait to receive my merch! Big thanks to Merida!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Vograce

I had a great experience with Vograce. My order arrived smoothly, and the quality of the products was excellent.
I especially want to mention Matilde, who was incredibly kind, patient, and helpful throughout the whole process. She always handled my proofs and questions quickly, which made everything very easy and enjoyable.
I really appreciate her support and I’m very happy with the final result. I will definitely order again in the future!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

vograce is my go to for acrylic needs!

this is my first year being a vendor in the artist alley scene and decided on vograce for my acrylic needs! the quality has been amazing, communication great, and quick fixes on issues i made! i've been working along one of the representatives by the name of Una and they've been kind, patient and helpful in all my current orders! thank you very much and i hope to create even more acrylic products with vograce & Una's assistance ~

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

They helped me every step of the way. I needed supplies for an event, and they were very accommodating, not only because I needed everything quickly, but also because they helped me with every step of the ordering process. Thank you so much!

The quality of the products is incredible and they always have thoughtful touches for their customers.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent company

An excellent company. I've placed several orders here and the quality and service have always been incredible. With my last order, I had a problem with customs, but Matilde, who was handling my case, helped me in every way possible. Communication was very smooth and friendly, and thanks to her, everything turned out well.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Deadline? No problem!

Lindsay helped me out big time when I needed something with a tight deadline, and the package arrived the day before! I am really happy with the product quality and the super friendly and fast service <3

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Merida helped me with my latest order. She was absolutely wonderful- very communicative and helped me every step of the way when it came to getting my products made and shipped. I’ve used Vograce for a couple years now and have had only great experiences with both their people and their production quality.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

I am blown away at VOGRACE quality and…

I am blown away at VOGRACE quality and also customer service. I worked with Lindsay who went above and beyond to assist me. She also responded very fast and had very helpful messages. I am so happy with the result of my mini project and I will continue ordering more from here. Good quality, great pricing, great assistance. Thanks Lindsay!

June 1, 2026
Unprompted review
Rated 4 out of 5 stars

Nice Customer Service and Straight-forward Guidance

I've had a pretty good experience with my orders. I bought their sample packs and then about a year later, I got my own sticker designs printed. My stickers have been selling quite well.

Communication isn't bad. I felt like there were slight delays but at the end of the day, someone always replies to my questions. It is a little confusing as to what parts of the stickers can be customizable, like the sticker sheet dimensions.

Sylvia was really helpful and clear with her communication with me. Everything was pretty straight forward, and everything was mostly executed predictably. I really appreciate the responsiveness and presence of Vograce's customer service.

I feel like my sticker sheets came out looking a bit dark, though. But perhaps next go round, I can try submitting brighter images. Thank you so much Vograce for helping us run smooth businesses!

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great work!

Really love ordering from this place! Cindy was fantastic, and worked with me 1:1 to make sure my files were correct (I had the images reversed for some reason) and did a great job with the proofs as well. This will be my second time ordering from them, and I would do it again as well in the future

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Lindsay arranged a reprint of…

Lindsay arranged a reprint of holographic keychains for me since i didn’t receive the holographic ones upon arrival and instead, all non holographic. She understood and i feel very satisfied with receiving such help

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Top quality for price

Top quality for price. Their products never disappoint. Of course I'm in the US so shipping takes a while. With my iterative and small sample size process this is the biggest disadvantage for me but the end product is always very impressive and worth the wait. Also they have great customer service! I requested so many edits on one of my orders, mostly my error / misunderstanding. They are very patient and helpful. I will always recommend Vograce :)

June 9, 2026
Unprompted review
Rated 4 out of 5 stars

Customer service is incredibly helpful

The product quality is always very good, and the customer service is incredibly helpful. Recently, there was a small issue with an order I had placed, and Yanni handled everything with great patience and professionalism. I'm very satisfied! 😊

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Zoey of VOGRACE amazing!

Zoey was amazing! She created my Washi stickers and I’ve used a few already in my journal and they’re PERFECT. I’ll be ordering again! Thanks Zoey I’ll be in touch again this week! Quality and colours were FAB.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Five stars for Vograce

Five stars for Vograce! The service was fast, friendly, and professional. A huge thank you to Mona for going above and beyond to make sure everything was perfect. I will definitely be ordering again. Mona was incredibly helpful throughout the entire process. Highly recommend!

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly professional manufacturer!

I have been using vograce to manufacture my products for about 2 years, and I cannot recommend them enough! Their representatives that help you with every order are incredibly kind, and my most recent representative, Frank, helped make sure that my last minute order would come in time for an event and was incredibly helpful. I greatly appreciate the time and attention he put into my order and helping me at every turn.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

3 Years with Vograce and not a single regret

I‘ve been a customer with Vograce for 3 years by now and never had a single unsatisfactory experience. Despite the growing amount of customers over these years, Vograce keeps offering the full package of consistent fair pricing, speedy delivery times and high quality products - on top of a constantly expanding product portfolio and outstanding customer service! I tried out different manufacturers here and there over time, but Vograce always ended up being the better choice, so I‘ll definitely stay with them for future product endeavors.

Also, a special thanks goes out to Ella and her massive help with my recent slip up during the proofing phase 🥲 I accidentally noticed something I needed adjusted after already confirming the proof and she went the extra mile to revert everything and fix my mistake (although it was already forwarded to production ahhh). Good customer service is rare to find these days, but she was very kind and patient with me, so…Thank you very very much!!! <3 This was actually a very time sensitive project for me, so her swift response and help literally saved the day

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and quick turnarounds

Winnie helped us with our order and was amazing!! She replied super fast and helped to make some minor fixes that we had after the initial proofs. She provided us with excellent service and we will definitely place more orders in the future!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

My Go To Manu :)

Always a good time ordering from Vograce! I love the range of products that I can get and all the new ones that keep coming out :) Even when issues arise in production, representatives, such as Zoey, are always right on it and are super helpful in making sure things go as smoothly as possible in order to get final results that customers, such as me, will be happy with :) Thank you Vograce staff!

June 14, 2026
Unprompted review

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