Voited Reviews 23

I would leave 1⭐️if I could. Ordered a couple of items, sent one back as didn’t suit. I literally tried it on, didn’t like it, so put it straight back in the packaging and returned. Just received an email from customer services stating that the item had “marks” all over, attaching photos of the “marks”. Absolutely fuming as this item was literally tried on and returned straight away so the “marks” must’ve been there when it arrived. They have offered to either return to me (probably at my expense) or refund only 60% of what I’ve paid. I’m sorry but if this is how customers are treated when returning items, then I won’t be ordering ever again, which is a shame as quality is good. I will be taking this further as I refuse to be offered anything less than a 100% refund.

Never received my package although they say it has been delivered. I have checked with DHL and they said they delivered but to someone else and that tracking number was not mine. The tracking number Voited provided to me was not mine. They refuse to do the refund

Not only are their designs absolutely gorgeous, but all of their products are high-quality and last long despite the weather circumstances, dog nails, and intensive use both in- and outdoors. Once, I ordered the wrong size, and they immediately replaced it without any issue. Both human and pet blankets are dirt- and water-repellent, which is GREAT if you have dogs. They also don't tear easily, and dog hair doesn't stick to them (I have huskies, so that says a lot).

I have been trying to order for 2 days. They added a "gift" to my basket that was then added to the bill for full price. I mailed three times but never got a decent solution for this issue with their website, customer service made complicated suggestions like first paying and then mailing them again for a refund, or offering me a discount code that still added up to more than i was supposed to pay. Very dissappointed.

Outstanding customer service - quick, helpful, cheerful - and the problem was my fault! I also love the slippers poorly reviewed below; I don’t think they come up small as suggested but they do need a few days to bed down. I would certainly buy again with confidence.

A product that I purchased was faulty and I wrote to Voited to let them know. Their response was fantastic !! really 5 star - if all companies were like this, the online shopping world would be a much better place. Completely resolved to my satisfaction - thank you Voited!!

Bought the slippers. Product is at best a Meh.

Size is off. I am a 9 US, and bought a Medium. I don't fit, unless I wear my skinny socks.

Foot bed is really strange. Not really a sole, more of a floppy piece of rubber. Memory foam, what they use, is great for a sleeping bed, but terrible for a shoe bed. Does not provide any support for rocks, uneven surface. And I notice small pebbles in our driveway. Feels like walking on a squishy piece of cardboard.

No returns now that I have worn them. Which is ok. But a nice offer of 15% off my next purchase. Right.

And I can find no place to leave a review online on their site. Really a curated experience, but not in a good way.

Shocking Customer Service! Never respond to e-mails or messages. Have spent the past 2 weeks trying to get some sort of response. My advice would be try an alternative company!

The items I bought were good, however my plans changed, and wanted to return or exchange 1 of the items.
I asked for the return label as instructed in the voited website, and no reply.
I also sent a direct message concerning this and how disappointing it was, still no reply.
So now I have an item bought from voited, and I cannot return it.

I will not be recommending these people to anybody, as it seems like a cash trap to me.

I had a very good experience with Voited customer service when I ordered a blanket. There was a slight fault with the blanket and I contacted Voited. They looked into my email very quickly and before I knew it they had sent a replacement item. You couldn’t get better customer service if you tried.

I was a bit dubious about this company as it came through as a Facebook ad, but after checking them out they looked legit so I ordered. I would have had my order with a couple of days if Royal Mail weren't so useless, but eventually got my change robe and Cloudtouch slippers, and the quality is great. I bought them for camping and they are very warm and cosy. Will buy from them again with confidence.

What an amazing company.... After Yodel lost my parcel after I returned it. Voited at their expense refunded my money. As thanks I am taking it further with the CEO of Yodel in hope to get them their money back. Will order from them agin for sure.

Ordered a travel blanket two days ago (on a Sunday), no special delivery arrangements made, and it arrived today...wow! Great timing, stunning product. Fell in love with the designs when doing an online search for a summer blanket and never even knew these existed. The quality and function of my blanket is excellent. It will serve me well, not only as a summer blanket, but also a camping blanket and, as it can be worn, too, as a little extra something to cosy up in on the beach in the evenings. Lovely!