Volet.com: Digital wallet and more Reviews 874

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I’ve been using Volet for a while now and the experience has been excellent. The interface is very user-friendly, making it easy to manage both fiat and digital assets in one place. Deposits are fast,... See more

Rated 5 out of 5 stars

This is a First Class platform. I did not know it existed until Payeer vanished - Poor me!! Every function that I need as a Webmaster is available and there are no OTT Fees. I wish that I had found... See more

Rated 5 out of 5 stars

I have been with violet.com for many years now,they are one of the best digital wallet,they are very consistent of what they do.When ever your money are in there position no worries,there security is... See more

Rated 4 out of 5 stars

I give 4/5-stars. All others including customer services are great. However, I believe the fees are extremely high, thats my only setback thus, a reduction by 1-star. There are fees for all internal c... See more

Company replied

Company details

  1. Payment Service

Written by the company

Payment platform loaded with features. Send, receive, exchange, spend, manage your digital money effortlessly.


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You should know

4.4

Excellent

TrustScore 4.5 out of 5

874 reviews

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Rated 3 out of 5 stars

Why don't you send the cards?

Hello. Everything is fine, but there is not enough android application. And, of course, it's a pity that you don't send cards to Russia, so you lose customers of your service.

March 11, 2025
Unprompted review
Volet.com: Digital wallet and more logo

Reply from Volet.com: Digital wallet and more

Мы понимаем важность наличия мобильных приложений и работаем над ними, они появятся в недалеком будущем.

Что касается карт, в Россию карты не отсылает ни одна подобная система. В текущей ситуации с санкциями и картами Visa/Mastercard это в принципе невозможно.

Как только в этой области будут какие-то глобальные изменения, мы будем рады изучить варианты и расширить ассортимент карт. На сегодняшний день таких вариантов нет, к сожалению.

Спасибо за ваш отзыв!

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Rated 1 out of 5 stars

Absolute Scam

Absolute Scam – Avoid at All Costs!

I had an absolutely horrible experience with Volet. After multiple emails and back-and-forth communication, they kept rejecting my official bank statement without any valid explanation. I followed their exact instructions—submitting a PDF directly downloaded from my bank’s website, yet they still refused to accept it.

Their support team is completely unhelpful, sending generic responses without addressing the actual issue. When I requested clarification, they just repeated the same vague rejection message. It’s clear they are deliberately making the process difficult to avoid fulfilling their services.

At this point, I have lost both my time and money. If you are considering using Volet, DON’T! There are far better and more transparent services out there. This company feels like a complete scam. Stay away!

March 3, 2025
Unprompted review
Volet.com: Digital wallet and more logo

Reply from Volet.com: Digital wallet and more

You applied for a Volet.com card, which includes submitting up to date address documents as per KYC requirements of our card issuing partner.

It is up to the card issuing partner to accept or reject documents in this case. We do a preliminary check, but in the end the card vendor has to accept them.

A few of your submissions have been rejected, but regarding the most recent one our KYC operator wrote you that it was accepted.

Your application for the card was not actually rejected, the process continues, and your document will be sent over to our card vendor for review.

When an application like this is rejected, the money you paid for the card is fully refunded. No money is taken for nothing.

Someone from our card department will get back to you with further details regarding your order ASAP.

We are sorry about this miscommunication and assure you it is always in our best interest to make sure you can do the things you want on our platform.

Please expect a message in your ticket soon.

Thanks!

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Rated 1 out of 5 stars

They block around $10,000 of mine

They block around $10,000 of mine. I was asked for ridiculous information and documents for AML reasons. They don't care about your privacy and will hold funds until information is provided. You can call it blackmailing.

February 11, 2025
Unprompted review
Volet.com: Digital wallet and more logo

Reply from Volet.com: Digital wallet and more

We apologize for the complications you came across.

As a regulated payment platform, we are obliged to follow KYC, AML and other applicable laws and regulations.

We requested basic source of funds information regarding certain crypto transactions in accordance with the KYC, KYT and AML policies you agreed to when signing up. According to you, it's salary, but unfortunately you refused to provide any further supporting info like statements or invoices, and stopped responding.

It is reasonable to assume that like basic supporting documents for salaries like invoices or statements should be easy to provide. If you have privacy concerns, our operators suggested that you are welcome to blur out any info on the documents you consider sensitive. We completely understand when our customers have privacy concerns, and do everything we can to accommodate them.

We will be happy to continue this in your ticket and resolve the situation ASAP.

Our operators are standing by.

Thanks!

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Rated 5 out of 5 stars

Transfers of money, legitimate.

The first and foremost, that I did love was the customer help was mostly immediately (it was not Bot but people help) and it is something that I would ask volet to not never let this immediate respond to stop by replacing to AI or else the service will become weak, unresponsive etc.. Like others.
The second thing I did love that 2 times I successfully send money on it immediately but more lovingly is that after removing to my bank account, it is within seconds which I never had this experience on any other platform including binance like they took 4 to 9 business days.Also for verification it is so easy that people, students below 18 can easily make money online and transfer on this platform as some ask for ID which prevents students from working online and send on this platform. And verification is within seconds. And I would ask you to not make this become complicated like others and if you want to verified by sending ID etc.. Please provide the options of students also because when I was below 18, I was making online by trading and had never been able to remove my profits or money invested because of ID requirements. And also with some apps you are able to add money but to remove they ask ID, proof address and mauritius was not involved so money lost. I would recommend you if ever to start to ask for IDs and prood of addresses etc. If a country is not involved please when that people before adding money prevents as ask them verification first for adding money and if there country is not involved then prevent them to add money on.

On the other hand, i would recommend them to provide the services of transfer money in USD to Mastercard rather than I have to convert money into EUR to transfer and even after having 3 different options of transfering EUR to Mastercard provided only one has been worked. It was not a big deal but it is the drawback.

So, my final response is that, It is legitimate, trustworthy, reliable and NOT A SCAM BY STEALING MONEY and the positive over come the drawbacks and I would recommend people from Mauritius use this platform as we always have this trouble of transfering money take time etc.
So, here it is. And lastly the fees they take is not so high.

SO KEEP YOUR SERVICE AS IT IS AND DON'T MAKES IT BECOME BAD even after having a lot of clients.Thank you.

February 7, 2025
Unprompted review
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Rated 1 out of 5 stars

absolute scam site

absolute scam site, impossible to withdraw your funds. needs to be shut down asap

February 4, 2025
Unprompted review
Volet.com: Digital wallet and more logo

Reply from Volet.com: Digital wallet and more

We are sorry if you came across any issues.

Since 2014 millions of people and businesses all over the world have been able to withdraw hundreds of millions in their funds via our platform.

Your review is anonymous so quite hard to link it to an account in our system. Please respond to our request for details, and we will do our best to assist you ASAP and hopefully fix the problem.

Thanks.

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