Voltbike Reviews 41

I have two lightly used Voltbike Urban v1 I bought during the pandemic. Probably less than 100km per bike in the last 4 years. The two pronged connector for the battery is horrible, the battery with slight shake can disconnect and cut off connection of power to the bike. Now I just have two overweight non-ebikes. The warranty on these bikes is horrid.

This company sold me a totally dysfunctional bike because of a manufacturing error in the frame and utterly refused to help because it wasn't covered by the warranty. Regardless of warranty, a company needs to be held responsibke when they sell poorly manufactured goods. Do not buy from this brand.

Bought the VoltBike Urban V2 a 20" x 2,25" foldable with Bafang rear hub two years ago, the first one in QC.
Now with 14 400 km done I can tell you that this bike is very reliable and the after sale service in french with Jason is 10/10.

Ordered a Voltbike trike from Voltbike BC 26 08 2024
Delivered 05092024
The frame looked bent to me sent pictures and was told it would take time for the trike to get use to me
I couldn’t use it because was sending me to the right and not able to use.
Tried next day no change
The front wheel looked bent
It was able to get an Ebike specialist in our small town to look at it and he said the fork looked bent
Emailed the company again and they didn’t reply this time
Phoned and the phone was full couldn’t leave message
I finally found a person two and half hours away that works and sells Voltbike and drove there to be told it was a bent fork and the chain area was bent
He contacted the company and they tried to say I damaged it. At least I had him in my court because there was no damage in the bike . So they are sending him a replacement
They sent me a broken trike and tried to blame me
Really questioning my decision.
I took pictures of the trike on the day it was was delivered and the day after. Glad I did that
I tried to buy from a Canadian company because I thought things would be easier to get serviced but if it’s delivered broken 😡
I will keep you updated with the service I get and if they are covering it by warranty.
Otherwise I’m very annoyed
I can’t see how to put in a picture in this review

I bought a Kodiak a couple years back and have ridden it quite happily since however after 2.5 years and about 2500km the frame broke at a weld. It’s important to note that there was no impact or damage to the weld or that part of the frame. Ultimately stuff breaks, however, I would see this as a very premature failure and really makes me question other welds on this bike. Worst is after contacting volt about the issue there was not support or post warranty offer to help figure out a solution or frankly interest in what happened. Just an invoice for shipping and a new bolt on piece.

I would have expected the bike to last way way longer and not fail in this way, further, I would have hoped that volt would have provided a little more effort in their response! I’m going rad bike next

Have to agree with the comments already made, customer service is poor and the guarantee is more or less worthless. The product is nothing special, you may as well buy at a discount retailer, you will likely get the same service.

Ordered their most-powerful Yukon Core in April 2024. The customer service team were insanely fast to respond and we had an email thread of 20+ questions all answered with tons of information provided each time. Shipped on a Thursday from Surrey, BC and arrived to me in Toronto the next Monday morning. Already rode 50km on the bike within the first 2 days and it’s been stellar. Everything arrived in mint condition, bike was indeed 95% assembled in just had to turn a total of 4 screws for the handle bars.

Extensively compared Canadian options for e-bikes and the Yukon Core with the m620 motor was the best value for money in the category of high torque premium ebikes. It also has a cadence sensor which is just delightful for the price point of ~2200 USD.

I was a little nervous buying as the website isn’t very modern and seems to lack a lot of information and has some inconsistencies and outdated text. That being said I’m just really impressed by the speed of the shipping it was less than 8 days from purchase to delivery. And it was nice to have sales and service staff that respond on social media and email consistently every time within couple hours at most, this bridged the gap between the lacking website content and making a purchase. Will more than likely be buying another bike for the house after I’ve properly tested this one for a few months.

VOLT- poor customer service
Like other reviews, I have been burned by their customer service. After I ordered my bike, I had zero confirmation for over a week. I called and they gave me the excuse that they couldn't figure out how to ship to my address (maybe reach out to the customer). Then after an easy fix that I suggested, the bike was shipped and it was missing an upgraded seat (that I paid for) and had damage on the frame. I phoned them and they told me to write an email and it would be cleared up later that day. 1 week later and zero response again. I should have listened to the bad reviews.... you have been warned again. Steer away from this company until they improve their customer service and actually deal with their issues.

I bought a trio from Voltbike less than two years ago. In less than one year, the cadence sensor failed. I got another one from Voltbike under warranty, it failed again in less than a year. I had to replace the sensor again. Now I couldn't get the bike to work. It turned out the 8-pin connector was corroded by water due to an improper seal to the controller compartment. The tech support has been quite poor. I couldn't submit tickets through their system. Instead, I had to email them and it took several days to get a reply.

On July 13, 2021, I placed an order for a Voltbike Enduro electric bicycle in the amount of $2548 US dollars. This bicycle is marketed internationally and sold from Canada. It was designed primarily for off road use and has a dual suspension. I received the bicycle on September 15, 2021. Unfortunately, it had a defective LCD display and Voltbike sent me a new one under warranty. On September 30, 2021, Voltbike helped me resolve a motor surging problem by telephone under warranty. The bike was fine then until February 8, 2022. I had ridden the bike on Cumberland Island, Georgia mostly on a sandy road but also along the beach. I rode through some light saltwater spray near the beach and the bike ran fine. The motor failed the next day when I rode it near my home?! After a long period of delays and troubleshooting, the problem turned out to be a short in the motor which may have resulted from a power surge of some kind. It “melted” some wiring to the motor. I reported the problem to Voltbike immediately and they “guided” me through a series of troubleshooting steps. I checked the battery condition and it was good. Then, Voltbike sent me a replacement key lock assembly under warranty which did not solve the problem. Then, on April 15, 2022, I was sent a new controller under warranty which did not solve the problem. Finally, on June 10, 2022, I was instructed by Voltbike (Cameron Crawford) to take the motor loose and send it to their repair facility in Washington State. In his e-mail, he agreed to pay my shipping costs and repair the motor under warranty. He also said he would include a Voltbike cable lock for my troubles. Incredibly, when I received the repaired motor back, it would still not work. At this point, I took the bicycle and motor to a bicycle shop about 90 miles from where I live to see if they could help get the motor to work. The bicycle mechanic called and talked with a Voltbike service technician and was sent a replacement cable harness under warranty. The cable did not solve the problem. Then finally on February 14, 2023, another Voltbike employee, Kenneth Campbell, told us that the motor will not work unless it is “synchronized “using a specific Bafang tool referred to a a BESST tool. We did not have such a tool and requested the tool be loaned to us and that we would send it back when the synchronization was completed. That request was denied and I was given purchase information for this tool from a Chinese company. It did not seem right for me to buy a tool to honor their Voltbike warranty and that the tool is required to get the motor running. I brought this to their attention by e-mail. They would not offer a loan of the tool. So, in desperation on March 29, 2023, I ordered and purchased the $174.27 US dollar tool. Finally, the bicycle mechanic in Savannah was able to synchronize the motor and get it running on May 11, 2023.

At this point I submitted a warranty claim for:

$150.00- Bike Shop mechanic charges

$32.50-Motor shipping charges

$182.50

Plus the Voltbike Folding lock

I did not seek to reclaim the BESST tool cost ($174.27) even though I think they owe it to me because I am afraid another fault will arise with the motor which will require this tool for troubleshooting.

Voltbike will not stand behind their warranty and even pay me the compromised amount as above and has only made a token offer to send me the already offered cable lock. This is totally unacceptable and does not satisfy their own warranty.

Kodiak. The kickstand is welded to the bike. It fell off. The company said theirs send me a replacement for 75$. Half the fasteners are rusting while others aren’t. They should all be same and shouldn’t rust. The wood runners are poorly coated, water absorbs and they go black. The chain slaps a lot. Lots of other minor issues.

I ordered a VoltBike Trio on July 31. Money paid through PayPal. The site said it was in stock and would ship in 3-5 days. It has now been 10 business days and no word form VoltBike. Judging from all the other reviews that say exactly the same thing. This is a clear pattern with this company.

I attempted to Contact Voltbike concerning problems with my bike. There are no service technicians in Kelowna and technicians listed for other areas say they are not equipped to fix anything electronic. Unable to locate parts from voltbike.ca Tried to leave a message with a number in USA however the message box is full. So I now have a large paperweight. Purchasing a Voltbike was a huge mistake.

After I left a poor review, I was contacted by George. He recommended that I would need a new controller, harness and sensor. I deleted the poor review. I asked asked him to set me up. One month later and three emails, no response from George.

Alan Johnson

Since last summer, me and my spouse have each had a Yukon 750. This spring, my spouse's bike no longer worked. I did some tests and my conclusion was that the LCD screen was defective. Then I contacted volt bike and they immediately sent me a new replacement screen! The service is very fast because I live in Quebec and 3 days after my request the screen was delivered! I am very satisfied with the after-sales service of Volt bike!

Visited the showroom, impressed that the gent showing me around bought a bravo & had it for 6 months. (He rides it to work) ordered a Bravo Fri night after closing…Tues mid day its rolling up to my door, built, adjusted & almost ready to go. (Post snow storm so the test ride will be later) impresed with voltbikes…good quality, good pricing for what you get…and I have had great service…(yes real customer review) all while they are getting ready for the local bike show this weekend. Highly recommended…

I try to reach company Volt bike for the warranty

To: George at Volt BC
I purchased a new Elegant in March this year, Invoice 7108. Generally speaking I am happy with the bike, but disappointed with customer service. I have several problems with the bike which i have both emailed (2) and posted (2) on customer sevice. No one has had the courtesy of getting back to me.
The problems: 1.relates to the LCD which does not keep accurate time--seems to run very very slow...often just stops. And the LCD does not measure battery levels at all. Show full all the time. 2. I was seeking info regarding my battery which sparks heavily when i plug it in at bike end , w/o power.
If i could get some help here I would be able to at least recommend the bike.

Ordered a Yukon Core that was in stock. Confirmed with George that it would ship withing 5 days. DIDN"T HAPPEN.

The say they tune every bike before shipping. Bike received had bent fender bracing that touched the wheel and front brake had rubbing issues. Packing was delivered without any damage. Submitted a ticket and still waiting.

Support says they will respond in 24-hours. DIDN'T HAPPEN.

Bought another bike from Aventon for my girlfriend and that is why I can tell the poor conduct from Voltbike. My order was not cheap, so I am definitely not getting what I paid for. If you want to ride your bike, don't buy from Voltbike. Now I have to lug a brand new bike to my local bike shop for service.

Update:

George the owner reached out and offered some perks to smooth out the misteps, but just wanted a working bike. Took to my local bike shop and they took care of it free of charge. The bile itself is an excellent bike. There were actually some features that were not listed by Voltbike like the torque and shift sensor. Very happy with the bike now. George seemed concerned about tune-up issue and will leave it as a shipping mishap for now.

Ordered a Yukon 750 unlimited on July 10/2021. Webpage said bike was in stock and would ship in 3 to 5 weeks. On July 29/2021 I inquired as to the status of my bike because it still said processing. On Aug 3 received a reply and was told new Yukons typically ship in 5 weeks and that my bike would ship out late next week. Ok, that’s within the 5 weeks originally stated. August 18 still processing sent another inquiry email. August 24 after another email inquiry questioning if my bike was ever in stock I received a reply.
“Due to limited supply and a surge of orders around the time that you placed your order, we did run out of the 20inch blacks but are getting more in next week. Once we get them in stock, we will be getting to your order shortly after.
Thanks and apologies about any miscommunication”
I replied with an angry email questioning when I might actually get my back and whether I could trust them at all. Also why they didn’t just tell me at first inquiry so I had the option to shop elsewhere for a bike for this summer season.September 7 after no reply to my obviously angry and frustrated questions I sent another asking why 2 weeks and no response. I did receive this back that day.
“ Apologies about the slow response, we are expecting to get the 20 blacks in any day now and will be getting to your order shortly after. Due to the global supply chain disruption and shipping delays, timelines are very hard to predict but we do try to communicate this as best we can to our customer base. We offer remote support so rest assured if you ever have an issue, we can help you out no problem.
Thanks and we appreciate your patience”
I replied with this.
“ You keep going back to global supply and shipping delays. But ultimately you lied to me about the bike being in stock in July. Nothing has ever been done to admit that was just plain wrong or to try to make it right. I have heard that possibly some bikes that were marked black were actually white. Is that true? Why was I never given the option to take the white bike back in July. Instead of pretending my bike was there? So, the delay is a distant second to the fact you guys lied and didn’t have the courtesy to give your customers an out or a different option. Being busy and having supply delays doesn’t explain the lies.”
I have not received a reply to this yet. My bike still says processing and the webpage claims they will have more stock mid September. I believe it is mid September. Customer service at this company appears to be almost non existent.