Volte Studios Reviews 

425
•
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I have been a member in St John’s Wood for the past year. The company has recently gone through changes. I would strongly recommend to stay away as they have taken £400 from my bank account without a... See more

Company replied

Rated 5 out of 5 stars

Bristol Whiteladies Rd. Tom and Joe absolutely awesome, professional, knowledgeable and clear. 20 minutes tough workout, quick shower and out feeling lighter and brighter. Spotless facilities. Sounds... See more

Rated 5 out of 5 stars

I have been attending EMS sessions for almost 2 months. It has accelerated fitness and performance in the gym and when I go for my runs. I have the strongest core I've ever had and Firm bum. Sessions... See more

Company replied

Rated 5 out of 5 stars

My 3rd attendance @ Feel Electric in Acton. I'm thoroughly enjoying the journey..My trainer, who I've named Mrs Electric is great..she encourages me to work harder & I surprise myself sometimes wi... See more

Company details

  1. Physical Fitness Program
  2. also in
  3. Fitness Center
  4. Gym
  5. Personal Trainer

Written by the company

Volte is a health and wellness brand helping people build stronger bodies for better long-term health. Our focused 20-minute sessions combine medical-grade whole-body EMS technology with qualified personal training and regular In-Body health assessments. Every session is fully guided and delivered on a one-to-one or one-to-two basis, with the intensity tailored to your body, your goals and how you feel that day. Whether you want to build strength, improve posture and movement, support recovery or feel more confident in your body, Volte offers a personalised, joint-friendly and low-impact approach designed to fit into your life. With studios across the UK, we’re here to help you activate your body’s full potential for the life you want to live


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

425 reviews

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4.3

All reviews

(425)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Feel electric hemel

Ben is great! Had a laugh whilst he pushed us hard! We are going to feel it tomorrow! But cant wait for our next session!

September 21, 2024
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Rated 1 out of 5 stars

Scammed by Feel Electric Gym – Avoid at All Costs!

I recently fell victim to a complete scam at the St John’s Wood branch of Feel Electric Gym. I signed up for a free trial, after which they offered me what I thought was a great deal – £40 per month for two sessions a week. I agreed, thinking it was a reasonable price, but didn’t realize they had hidden crucial details in the fine print.

After attending for three weeks, I noticed something shocking: £40 had being taken from my account weekly, a total of three times! I immediately complained, only to be told that the cost was actually £40 per week. Absolutely outrageous—I would NEVER have signed up for that.

I asked them to check the CCTV to verify the conversation I had with the manager, who clearly stated it was £40 per month. They agreed but have since completely ignored me. No responses to my emails, no updates on the CCTV footage—just silence.

During my time there, I had a few conversations with people who work there regarding payments and holidays, and how it works when I take a week off, not once did they correct me when I spoke of the £40 per month.

On top of this, their advertising is misleading. They show photos of miraculous weight loss, but after attending for weeks, my weight and size haven’t changed at all. Honestly, you’d get better results at a regular gym.

The gym itself? Filthy. The quality of the sessions completely depends on which instructor you get, and it’s clear that they have no regard for customer satisfaction. They still haven’t refunded me for the incorrect deductions of £40 twice, and now they’re dodging me entirely.

This place is practically empty for a reason. Don't be fooled like I was. Make sure to read the fine print—or better yet, avoid Feel Electric Gym altogether. I regret every penny wasted here!

September 19, 2024
Unprompted review
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Reply from Volte Studios

Hi Avika,
Thank you for leaving your review as it presents us an opportunity to discuss this with you further. I can confirm that you have had the CCTV footage sent to you of our trainer, who completed your sign-up downstairs in the studio, clearly and explicitly stating that it is £40 per week for 2 sessions per week.

Timestamps have been included to direct you to the correct segment of the footage although you can review around the footage to see yourself and our trainer enter the room while discussing sign up as well.

Further to this, we have a very easy to access and understand contract with the very front page containing a full payment breakdown that has also been shown to you, both by our customer service team and you received a copy of it upon sign up. It is not hidden in the fine print it is in a grid format with dates and of the billing, details of your discount and amounts. This was sent to you on July 31st at 1am and signposted to you again by our support team.

It is also clearly available to view and download in the members area of our website where you were booking your sessions to attend feel electric studios.
Our advertising materials and our reviews are all supported by legitimate results that are measurable with our body scanning technology and through customer testimonials from legitimate members and case studies that have experienced achieving their goals.
As for the cleanliness and quality of sessions, we are hearing this for the first time during this review, you did not raise a feedback form, even though one is supplied at the end of every session, and you did not contact customer support to raise a complaint until we were discussing and investigating your complaint around the contract so we could not take any action to correct this, as we were given no opportunity to.
We are willing to come to a resolution with you given your obvious negative feelings if you are willing to respond back to the customer service team with a suitable call time. However, I must say in the strongest possible terms, at no point where you scammed and there were several points at which the information about your payment schedule was communicated to you.

Kind Regards,
Feel Electric Team

Rated 5 out of 5 stars

Feel Electric - Acton

Very positive experience for my journey so far - back to training. Over 50 and menopausal and since I started training in the Acton branch (inside Fragola coffee shop) I have seen huge changes in my body, skin, energy levels and mood. Its super fast and you can feel all the muscles working. Why did I not start this sooner? Definitely recommend the Acton branch for a personalised one to one training experience. I feel seen!

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Feel Electric Acton

My 3rd attendance @ Feel Electric in Acton.
I'm thoroughly enjoying the journey..My trainer, who I've named Mrs Electric is great..she encourages me to work harder & I surprise myself sometimes with stamina that I didn't know I had !!
Results so far are very good..
Muscle mass is increasing..Fats reducing and weight dropping..
The 20 mins workout is enough for me..im dripping with sweat at the end..I'd thoroughly recommend the EMS program.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love going for these…

I absolutely love going for these sessions ..I feel much Fitter and my strength has increased greatly..and in only 20 minutes it's finished ..not like a regular gym session

September 11, 2024
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Rated 1 out of 5 stars

Awful customer service

Awful customer service. Filthy facility.
Trainers have no clue.
Equipment is not FDA approved.

September 10, 2024
Unprompted review
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Reply from Volte Studios

Dear Roo, Joseph G one of the owners here. We have no record of your details on our system. We have requested for these to be supplied.

Please NOTE FDA is USA NOT the UK / European Union and FDA stands for 'Food and Drug Administration' I can 100% categorically confirm they are Medically Approved / Certified as is all the equipment in our Health Studios for the UK / European Union and USA markets.

We have no ticket in our ticket system under this name either which can be found at https://support.feel-electric.com/ with an SLA response rate of 98% within 24 hours (Mon to Fri 9am to 5pm).

As we have multiple facilities across the UK, which location do you refer to please?

Should you be or have been a member, All customers on joining on a subscription commit to an initial 13 week health programme, which is verbally communicated, followed up by and email with summary of terms, a link to a copy of your contract and also instantly downloadable from you member account.

Alternatively we offer a Pay as You Go (PAYG) option and a single session is £80, but joining on a minimum commitment term of 13 weeks provides a 50% of more discount based on that commitment of terms, which is why the price is so very different.

Please supply any information that will allow me to investigate your claims on this review as we take these matter very very seriously within our business.

We aim to provide excellent customer services and follow the terms and conditions set out upfront with certain exception's.

Again please share and I will personally look to resolve the matter.

Best,
Joseph G
Director

Rated 5 out of 5 stars

Serious stimulation!!

A warm hello when I arrived. I was taken through a thorough explanation of how everything works and the equipment. I had a questionaire check and had the body scan. My trainer, Lisa, was very informative, patient, and she knows her stuff. She stayed with me throughout the session as I followed her expertise. The session did not feel like 20 minutes and she kept me motivated. For a trial session she needed to see how I handled everything and I'm aware she will increase the intensity as I progress. She's really friendly which helps and puts you at ease. I'm definitely signing up so I can get into a routine, see results and receive some more advice on nutrition, as well as feeling electric!.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

I've had an outstanding experience with…

I've had an outstanding experience with Cass. His sessions have effectively targeted my back pain and consistently helped me reach my weekly goals. Since starting four weeks ago, I've noticed a significant improvement. I I have become more resilient and eagerly anticipate every session.

August 28, 2024
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Rated 5 out of 5 stars

Excellent workout with Carl

Another great workout with Carl today. He pushed me to the limit as always and I felt encouraged to do more. 5 stars!
It's such a shame that he's leaving the company as he's an excellent trainer with great interpersonal skills.
Thank you Carl!

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Motivational

I have mobility problems and didn't know whether this was for me. It was truly right for me! I understood the instructions managed to do every exercise but most of all increased my motivation to do it again

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great workout, but not pain-free!

This is a workout with electric technology, which is kind of a mix of TENS electrical stimulation and a special suit which stimulates assisted movement during an exercise workout. It’s quite an experience, and in general I’m very impressed, but although the trainer and the equipment were excellent, the experience itself was frankly pretty uncomfortable. I am nevertheless willing to continue with it, because I believe the health benefits will be worth it. Thomas, my trainer, was excellent; very sympathetic and thoughtful, and I felt in very good hands. I’m happy to recommend it, as good value and good people.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent!

Micha pushes me to get me through the work-out. When I'm encouraged it makes me believe in myself. Thank you Micha, I am enjoying my training journey with you. Julia

August 16, 2024
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Rated 5 out of 5 stars

I really enjoyed today's EMS session

I really enjoyed today's EMS session! The workout was challenging but incredibly rewarding. The personal trainer was fantastic—always there to support and push me to give my best. His encouragement made a huge difference, and I appreciated how he tailored the exercises to bring out the best in me. I'm looking forward to the next session!

August 18, 2024
Unprompted review
Rated 1 out of 5 stars

Worst experience

I have experienced significant frustration with this company due to their failure to cancel my subscription despite multiple requests. Even after completing all necessary payments to terminate the membership, they continue to charge me. Their lack of effective customer support further exacerbates the situation. I do not recommend using their services based on my negative experiences.

July 12, 2024
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Rated 5 out of 5 stars

Absolutely loved it

Absolutely loved it.
My PT was so lovely and understanding.
As a big disabled lady I often feel very uncomfortable but not today. I really enjoyed being pushed that little bit. In fact I enjoyed it so much ,I’ve signed up to a one a week programme and hoping to progress over next few weeks.
PT (so sorry I never asked their name) - 10/10. Thank you

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great studio, highly recommended

Great studio with very friendly and knowledgeable trainers. They accommodate the workout around your aims and preferences… and their smile helps to push through the excercises as hard as you can.

June 26, 2024
Unprompted review

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