volunteero.org Reviews 

71
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 21 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app and platform for its intuitive design and ease of use, significantly streamlining volunteer management and reducing administrative time. Many appreciate the continuous improvements and new features, often based on user feedback, making the system highly effective and tailored to their specific needs. The staff and customer service team receive consistent acclaim for their exceptional helpfulness, patience, and responsiveness during onboarding and ongoing support. This strong support, combined with the app's design, has transformed volunteer programs, improving engagement, retention, and overall operational efficiency for charities.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's intuitive design and ease of... See more

Application

People report positive experiences with the app, finding it modern, intuitive, and easy to navigate once... See more

Staff

Customers consistently note positive experiences with staff, highlighting their incredible support,... See more

Service

Consumers find the service to be highly positive, with many reviewers highlighting its essential role in... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's quick responses, thorough... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Volunteero is amazing. The run throughs were great with opportunity to ask lots of questions to make sure you are getting the most out of the service/product. The chatbot function is amazing if yo... See more

Company replied

Rated 5 out of 5 stars

Can I say how absolutely wonderful Abbie Mai has been helping myself and my colleague Camille to get started using the volunteero app. Abbie has been so patient and understanding and no question is to... See more

Company replied

Rated 5 out of 5 stars

This is a great app-based platform - really simple to use and lots of support from the team behind this throughout the use of it! Always getting lots of new useful features as they listen well to thei... See more

Company replied

Rated 5 out of 5 stars

Volunteero has been a game changer for us! As a relatively new and small charity, we were looking for something to hold all our data in 1 place, and for easy use of our volunteers. It's simple to us... See more

Company replied


Company details

  1. Software Company

Written by the company

Volunteero is revolutionising the way charities manage volunteers. Using our state of the art volunteer management system, charities are able to save time, improve volunteer engagement and increase impact.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

71 reviews

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No recent history of asking for reviews

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4.6

All reviews

(71)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

After spending many hours (and days!) researching various CRM systems I came across Volunteero- they were the light at the end of one very dark tunnel!

At the time, I was seeking the technology to help Food Friends grow safely and effectively. I had considered several tech for good grants, with the thought of developing a custom made App for our innovative initiative. However, after an initial meeting with the Volunteero team it became very clear to me that this wasn't necessary. Volunteero's off the shelf product had EXACTLY what I was looking for- a CRM function and Volunteer App all in one tidy, well branded, easy to use package.

From the word go I felt confident that this was the right product for Food Friends. The trial period that Volunteero offered was incredibly well supported, meaning that I was able to iron out any potential operational kinks, with their help, before we fully onboarded. As a previous review also highlights, Volunteero are actively looking to make improvements to their product, so take on board any comments you may have and work on making the necessary changes- an incredible added bonus!

In a nutshell, Volunteero has provided us with an innovative platform to manage our volunteer work force. Its super user friendly, saves huge amounts of admin time, allows us to support our volunteer network with any concerns they may have and keeps track of our real time impact. Our volunteers love it!

Ultimately Volunteero is enabling us to manage larger numbers of volunteers and in turn help more people....and that's what it's all about!

November 3, 2021
Unprompted review
volunteero.org logo

Reply from volunteero.org

Hey Anna,

Wow, thank you so much for sharing such a detailed and thoughtful review! 😊

We’re absolutely thrilled to hear that Volunteero has been the “light at the end of the tunnel” for Food Friends and that the platform has been able to support your growth safely and effectively. It’s fantastic to know that the system and the app together are helping save admin time, support your network, and track your impact, and that your volunteers are enjoying using it too!

We also really appreciate your note about the trial period and the way our team was able to support you! And yes, we love getting feedback from our users so we can continue improving the platform, so your comments mean a lot to us.

Thank you again for taking the time to share your experience. Your words really make our day and motivate the whole team!

- Team Volunteero

Rated 5 out of 5 stars

Before Volunteero...there was spreadsheets :(

Before Volunteero.... we were swamped by Spreadsheets. Having co-ordinated a high number of volunteers during the pandemic, who were and still are supporting local residents with meal drops, food parcel deliveries, prescription drop offs and grocery shopping; our team were struggling to keep on top of managing our volunteers. We had spreadsheets that glitched and duplicated constantly, we had to ring volunteers every time we had a task available to see if they'd be able to do it. Since joining volunteero we've saved ourself so much time and stress. Our volunteers can now easily pick and choose what missions they want to take on, on days and times that suit them. The reporting feature means we're able to track more closely the real impact that volunteers have in our community, as well as giving our funders up to date and interesting stats about our work. Because we've saved so much time, we've been able to take on more beneficiaries, recruit more volunteers , and ultimately make more of a difference in our community.
Volunteero has improved our projects ten fold and we couldn't recommend it more! Team VODA :)

August 12, 2021
Unprompted review
volunteero.org logo

Reply from volunteero.org

Thank you so much for such a brilliant review! We love knowing how Volunteero has helped take the stress out of managing your volunteers, especially with such important work supporting your local community. We’re thrilled that the platform is saving you time, helping volunteers choose missions that suit them, and making reporting and tracking impact so much easier.

Thank you again for being such an amazing bunch to work with. We can't wait to see what this year brings :))

- Team Volunteero

Rated 5 out of 5 stars

Volunteero is a great tool which our…

Volunteero is a great tool which our volunteers have found really useful when telephone befriending

Age UK Northamptonshire

July 21, 2021
Unprompted review
volunteero.org logo

Reply from volunteero.org

Thank you so much for sharing this! 😊

We’re thrilled to hear that Volunteero is helping your volunteers with telephone befriending and making things easier for your team. It’s wonderful to know the platform is having a positive impact for Age UK Northamptonshire!

- Team Volunteero

Rated 5 out of 5 stars

ScotsCare's Blether Buddy befriending…

ScotsCare's Blether Buddy befriending service has used Volunteero for several months now. Our telephone befrienders use it to phone their clients, withhold their own personal numbers and report back to the coordinator straight away, rather than wait until the end of each month.
Now, we no longer spend time requesting their reports at the end of each month,(and chasing them up!) and entering the info on our spreadsheet; it automatically calculates the statistics we need for our reports, and alerts us immediately to any concerns.

It is constantly being developed and we intend to use it for other volunteer roles going forward, which the system now allows us to do.

Very pleased to be involved, thank you!

July 8, 2021
Unprompted review
volunteero.org logo

Reply from volunteero.org

Hiya Louise,

Thank you so much for sharing your experience!

We’re thrilled to hear that Volunteero is making such a difference for your Blether Buddy befriending service. It’s fantastic that the automatic stats and alerts are helping you stay on top of everything so efficiently.

We’re also glad to hear you’re planning to use Volunteero for other volunteer roles going forward. It’s exactly what we designed the platform to do!

Thank you again for your kind words, we’re really pleased to be supporting your amazing work :))

- Team Volunteero

Rated 5 out of 5 stars

WOW WOW WOW.....what a great app

WOW WOW WOW.....what a great app. It has been a game changer for myself and our volunteers. Simple to use and all the information that you require all in 'one' place.

July 7, 2021
Unprompted review
volunteero.org logo

Reply from volunteero.org

Aww Jo! We're so pleased you're loving the app, and it's making a difference for you and your volunteers :)

Thank you for taking the time to leave a review. We really appreciate it!

- The Volunteero Team

Rated 5 out of 5 stars

Volunteero ticks all the boxes

Volunteero ticks all the boxes as an easy to use, functional and user friendly app for our volunteers. As a service we can add loads of missions and info so Volunteers can browse and join opportunities or request further details. Volunteers can send expenses and reports. The app has replaced over-emailing and given us a secure platform to share our roles.

June 30, 2021
Unprompted review
volunteero.org logo

Reply from volunteero.org

Hi Abi,

Thanks so much for leaving this review! We’re really pleased to hear how well Volunteero has worked for you and your volunteers.

It’s really great to know the app has made communication simpler and given you a safe place to manage everything in one spot. Hearing that it’s become part of your everyday volunteering setup means a lot to us!

- The Volunteero Team

Rated 5 out of 5 stars

Fantastic app and team

Ash and the team at Volunteero are extremely helpful and offer support and guidance at every opportunity. They are continuing to develop Volunteero and the app has already come on leaps and bounds since we signed up at the beginning of 2021. As someone who oversees nearly 60 volunteers, Volunteero has freed up some of my time to continue growing the service, and with the new forms will do so even more. Highly recommended!

June 30, 2021
Unprompted review
volunteero.org logo

Reply from volunteero.org

Hi Rose,

Thank you so much for taking the time to leave such a thoughtful review. It really means a lot to us!

We’re so glad to hear that Volunteero has helped free up your time and supported you in managing your volunteer team. Hearing that it’s made a practical difference to your day-to-day work is exactly why we do what we do.

Thanks again for your kind words! 😊

- The Volunteero Team

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