Volvo Cars Reviews 69

I am extremely disappointed with my experience at Volvo Cars London West.

My vehicle was confirmed as ready for collection, but on the agreed collection day I was informed that the car was incorrect and did not match what had been agreed. This should never happen at a professional dealership.

Since then, I have made multiple attempts to contact the team via email and phone, but I have received no response at all. The complete lack of communication has been the most frustrating part of this experience.

I was also promised a phone call that never happened, which reflects very poor organisation and follow-up.

Being left without a vehicle and without any clear update is unacceptable. I expected a much higher standard of service.

Overall, this has been a very frustrating and disappointing experience.

I have to service my Polestar through Volvo. I am not even sure where to start. Their online system is appalling bad, they also never pick up the phone. They have cancelled my bookings and not bothered to rebook me. The fix for my car (under warranty) is straight forward yet they must have wasted days of their time with their flawed systems and depressed staff. I am at a loss as to how they make money. The fact they don’t respond to any reviews on here is telling. If there was 0 stars, I would have scored them 0.
Save yourself some stress and don’t buy Volvo or Polestar!

I have a XC40. Lovely car, nice drive.
However, that slab at the front, aka "iPAD" interface does my head in!
For the best part of 2 yrs, I had a satnav that only turned on around 20-30 min into a journey, often having arrived (often missed!) a destination.
I regularly get "tyre pressure low" warnings, usually rear passenger (once a month) and sometimes all 4! There's no issue, it's just a glitch and I can never update the software. There's an upgrade now and it simply won;t do it. Stupidly, so backwards, I have to go to my local dealers, spent 2-3h (hence A/L), for them to jack up my car in their garage and connect it to a PC and plug it into a computer! I have dial up upgrades! Now I'm out of warranty, they want 100 pounds to do this, pre-exisiting issue and I'm not paying. I'm sending it back and going for another car.

Very poor experience with Volvo Tonbridge Wells.

This is NOT official Volvo dealership. In my opinion, this branch does not operate to Volvo standards and does not put the customer or the car first, they shouldn't use VOLVO name !

I was sold a car without a service book or proper health check. The sales team (Simon and Luke) promised to provide the service book, but this never happened. Since purchasing the car, I have experienced multiple issues.

The first fault identified at the time of purchase (rear door rubber seal) is STILL not resolved after 6 months of chasing. I have only received promises, with no actual repair completed.

My car has been in their service department several times. After one visit where the car was kept for 3 days, new faults appeared which were not present before. This is completely unacceptable.

No proper service reports, health checks, or evidence of work carried out have ever been provided, despite multiple requests.

Communication is extremely poor:

Emails are ignored
Complaints are not acknowledged
Phone calls are not returned despite repeated promises

Overall, I have completely lost trust in this dealership. I would strongly advise others to be very cautious.

I took out a PCH Care by Volvo XC40 in March 2024 for a 4 year lease. There were issues right from the start acquiring the vehicle, but they are almost insignificant compared to the events of the last few months.

Much like another customers comments I have read here, a few weeks into the contract they offered me £100 to switch my contract to another finance provider. I declined as I had no confidence Volvo would even pay this compensation as I'd already been treated dishonestly by them.

Fast forward to summer 2025, when I received a letter, informing me that they were writing a new clause into my contract, saying that only 3 months notice was needed to be given by them to me, to terminate my contract, this would take effect from Jan 2026. I telephoned them and asked what would happen to the considerable initial payment I had placed down for this vehicle, as I would need that to replace the vehicle with another company, their reply was, we haven't really thought about that yet. I was then reassured that I wasn't to worry as they didn't intend to take the vehicle back before my term ended in 2028..

Again, forward to Feb 2026 where again another letter is issued to me, that tells me they are in fact doing the thing they told me not to worry about, and terminating my contract with effect from May 2026. I was then in a panic and set about finding a replacement vehicle and again asked Volvo what would I be getting back from my initial payment, as realistically I should be getting half of this amount returned as they had cut the contract short, they confirmed this would be the case.

We were able to source a new vehicle relatively quickly and therefore requested Volvo collect the car on the 23rd March. A driver came to inspect the vehicle and commented on how immaculate and clean and well looked after the vehicle was, but explained that the tyres we had on the front of the vehicle that we had only replaced 2 months ago, believing the vehicle would be ours for another 2 years were not a recommended brand and Volvo would be charging me an additional £480 for these. These were Uniroyal tyres retailing at £200 each and actually made by continental which are the tyres they specified. This was a decision I took believing the car would be mine for another 2 years.

In a conversation with Volvo re this charge, their manner was rude and dismissive and they had no compassion whatsoever for the hardship they have caused me, going on to confirm that in fact I will not get any part of my initial payment back and I would have to give them another £480 which they will collect from my bank account.

All my emails to them are now being ignored, while they still send me confusing emails that I need clarification on. As previously mentioned here these seem to be automatically generated around 9pm at night, with the latest one I received, congratulating me on my new vehicle I'm about to receive and requesting I make the initial payment before hand over to me. It's quite unbelievable!!!

Quite simply, I believe they have broken the law in deciding to break the contract, and in effect steal my money. I have now contacted the FCA and trading standards to get their advice. I still cant quite believe this has happened, and I've lost so much of my money, that was given over in good faith for a vehicle that they just decided they wanted returned to them.

We bought a nearly new Volvo XC90 from an approved dealer and have had it fully serviced at Marshalls Volvo in Milton Keynes. Three weeks ago it had to be recovered to a Volvo garage in Northampton - the diagnosis is a bolt has sheared in the pressure plate between the engine and gearbox puncturing the engine sump, destroying the turbo - the cost to repair £19500! This is a car that we purchased based on Volvos' reputation for reliability and durability. It has has just turned 5 years old, is immaculate but realistically we cant spend that amount on a repair caused by a simple bolt failing and snapping - that should never have happened in any car let alone a fully serviced quality marque like Volvo. Unless Volvo can assist with this its looking like a 5 year old car is going to have to be scrapped.

My 2.5 year old XC60 kept breaking down and it could not be fixed.

The service from the dealerships is poor, Volvo themselves wash their hands once they sell cars and the finance company which is a 50/50 agreement between Santander and Volvo are the worst you can deal with.

Not sure what they have going for them.

Better brands and businesses to deal with.

Please go elsewhere for your own health and sanity.

I purchased my XC60 T8 trusting the reliability of the Volvo brand. However, my vehicle (booking date: 03.02.2026) has been in the Volvo West London for five weeks, and no repair work has even started.

I contacted Volvo Cars UK customer services regarding this issue. The response I received was quite shocking. I was told that Volvo West London, although operating under the Volvo name, is an independent company, and therefore Volvo UK has no authority to intervene in this matter. I was advised to resolve the issue directly with the customer service or complaints department of Volvo West London.

If resolving the problem with them had been possible, why would I feel compelled to contact Volvo UK in the first place?

I have the new EX90 which is fully electric.
It is amazing car but keep breaking down.
Mine is less than 2 months and this is the second time and when I asked for road side assistance immediately they know it is a call out problem and something needs to be changed.
Volvo customer services are so bad with no communications and left me with no replacement car for three days
They don’t know what’s going on and they keep passing things to each other.
I had Tesla before hand and I had amazing experience with it.

I love my XC90 but have had terrible service from Volvo Assist. Despite servicing at Volvo and having a receipt saying I qualify for Volvo Assist they have no record of this. Despite repeated communication by phone, email and visits to the Volvo dealership (who state they have logged the service details) and constantly checking with VA, 2 months later I still don’t have cover and have had to take additional breakdown cover out. I love the car but the after care and customer service is so poor I don’t think I’d get another.

I have now been sold two faulty cars by Volvo dealerships.

The first vehicle had a faulty driveshaft, which is a serious safety issue. The fault became obvious on the first day I received the car yet I had to repeatedly raise with the dealership and arrange recovery myself. I later discovered it had previously failed its MOT on the driveshaft, which was never disclosed to me at the point of sale. When I raised concerns, the dealership insisted there was no issue. Within days of purchase, I had to stop driving the car and arrange recovery myself. After significant stress, I eventually obtained a refund.

I then purchased a second vehicle, which has an ongoing electrical fault. It is currently undergoing its third repair attempt for the same issue. I have had to cover replacement car costs myself and have not been reimbursed.

Volvo UK has not supported my complaint at all simply reffered back to dealers, and the dealership is ignoring my enquiries about my right to reject the vehicle within the legal timeframe.

Very stressful experience. I would advise others to proceed with caution.

Will never buy volvo due to their ridiculous ads on skybthatvhas already been paid for. Conmen

I was very loyal with the Volvo because this is my second XC 60 but last month suddenly the screen just cut off
Nothing was working, no indicator voice
No AC no heater simply nothing was working
That was not my fault, but I paid £2300 for this when I ask them this is manufacturer fault they ignore that and they said we can’t do anything ,I will not buy any anymore Volvo

Really poor experience from Volvo cars. I bought a V60 in cash, new, and the experience has been awful.

Service made me feel like I was lucky to buy the car. Satndard of customer service was poor and promises made by Volvo UK never materialised.

I love Volvo's but I wont get another

NEW VOLVO XC40 car has had a grinding fault on since new. It’s now 16 months old and has been in the garage several times with the problem, the garage always return the car stating they can’t hear the fault, although at 6 days old a mechanic came out with me and heard it. In July this year one of their drivers came to collect the car for its first service and I requested he drive the car around an area near to my home, and YES he could hear the noise yet it came back from the service with the noise. I do have some garage worksheets stating that car has been in for this fault.
It is now back at the dealership and has been there since the 2nd September, the dealership has no idea what is wrong with it. Currently they have replaced the steering rack, suspension, springs, steering column and now they have ordered another steering column which is on back order.
I have, by email quoted the customer consumer act of 2015 (twice)to them and requested a plan moving forward plus compensation information in writing, this has been ignored, nothing returned in writing,
Although they have provided me with a courtesy car I don’t find the situation acceptable as I now have no confidence in my own vehicle. It’s now been at the dealership for 12 weeks with no sign of it being fixed.
I had a phone call last night to say they had fixed the problem but when I offered to collect it today they stated it needed valeting ( believe this is a 2/4 hour job. The phone call was made so they could say that they had fixed the problem within 3 months and I can’t reject the vehicle, the 3 months finishes today. They will not put anything in writing even when I ask them too. My daughter has rang them on my behalf because as an 80 year old person I am finding the whole situation very stressful, she requested they put everything in writing to her but they won’t. The sales manager Andrew Amery rang me last Friday night and I asked if he had something positive to say I would listen but otherwise please put it in writing, he went on and on for 30 minutes until I was in tears again. What an absolute shower not worth dealing with believe me.
The dealership is
Sytner Co.Uk
Winnick Road
Warrington
Cheshire.

I have had a problem with the real time traffic information on my Volvo's satnav since early April, 2025. Coincidentally it had a software upgrade then. No info from Volvo then I read a comment on a user forum in August about a possible remedy so contacted Volvo again and they told me to book it in to the local dealer for a free software upgrade. Phoned dealer - not free. Complained to Volvo UK - not our problem - deal with dealer.

Purchased a Volvo xc60 in January 2024 from Listers of Leamington Spa complete with service plan - so good so far. Had the first interim service, now second booked in December. Vehicle has less than 6000 miles and due a major service - NO not according to my local dealership it’s another interim service.
Take this up with Volvo directly and they confirm it’s a major as you can’t have 2 interim services consecutively.
I’ve been given the slip now as I have asked for a refund - I’ll get an independent garage to fully service the vehicle. Won’t reply to my emails!!!!
For such an expensive vehicle you would expect so much more - Volvo good vehicles poor after sales.

‼️Will never lease or purchase from Volvo again.‼️

In June 2023 we took out a 4 year "subscription" with Volvo for a XC40 Ultimate dark.

Our first issue came with Volvo, when they changed the subscription we had with them to a lease. Because of this they sent us a "buy a gift voucher" of £50 as an apology, because we felt we were missold the car as the subscription came with a service plan and the lease did not.

Our Second issue came with Volvo 4-5 months later (November 2023), when volvo contacted us, asking for us to change our contract and offered us £100 to do so.
We declined, as we were happy with our terms and conditions and no longer trusted Volvo.

Our third issue came this year in August,
Volvo offered to allow us to come out of our agreement with no early exit fees.
This was just after we had serviced the car and renewed two front tyres at a cost of £600.
We explained to Volvo we would be out of pocket and would not be beneficial to us,
We declined their offer.

Our fourth issue came this year in October.
Volvo sent us a letter (which we had to sign for) stating, as of January 2026 Volvo would be changing the terms and conditions of our contract and would be taking the car back. At this point we were fed up of Volvos dodgy behaviour and asked Volvo to pick up the car at the end of October, Volvo agreed.

On collection the car was inspected by an independent inspector and given a grade 1 inspection.
Volvo emailed us during the day (31/10/25) to thank us for taking great care of the vehicle, we thought that was the end of it.

Our fifth issue, today 01/11/25 we woke up to an email (sent at 9pm) from Volvo to say we have to pay Volvo £166 for a distance correction and it would be coming out of our direct debit. Fortunately for us we had cancelled the direct debit after our lease payment for October.

The cheek of this company is laughable,
It states on the contract we are allowed 10,000 miles annually, not 833 per month.
We were in our third year with this car. It is below the 30,000 at 24,291. If volvo continues to harass us for this payment, we will be contacting trading standards and the financial ombudsman.

It states in the Volvo contract 10,000 miles annually not 833 miles per month.
Meaning as long as the user is within the 10,000 miles at the end of the contract, Volvo can not charge for this. Volvo decided to end the contract and we should not be penalised for this. It is their mistake of pricing the selling price of the car to high at the end of the lease, not ours.

Volvo also states on the contract an "excess mileage charge at the rate of £0.20 (20p) per mile"
No where does it state plus vat, yet they are try to charging vat on top of the £0.20 per mile.

I have never dealt with a bigger shower of cowboys and can see why they are losing customers and money.

I honestly hope this post stops others from going through what we have.

DO NOT BUY A VOLVO ESPECIALLY FROM A MARSHALL GROUP. Totally clueless they couldn't run a bath let A lone A car dealership. Paid over 30k for a car within a week the breaks started to squeel.... Marshalls response was ' completely normal and characteristic for a Volvo XC90' wow all that money and you have to accept brake squeal. DO NOT BUT A VOLVO EVER!!!

They have a chat function - no one is ever available.

They have a call function. After suffering it going through options, I am told, “sorrryball are agents are in training and no one is available to take your call”.

Firstly, that’s a useless response.

Secondly, knowing that, why make a client suffer through all the options of why they might be calling in. It’s rude as well as useless