Vortexair Reviews 2,152

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very happy with the product, often highlighting its quality, sleek design, and effective heating and cooling functions. Many appreciate its quiet operation and ease of use, with some noting its suitability for various room sizes and its energy efficiency. The user experience, from website navigation to the ordering process, is generally described as simple and straightforward. However, some people mentioned issues with the delivery service, citing delays, confusion, or problems with the courier company. A few other people also felt that the fan was not powerful enough or that the display on the unit could be improved for better visibility.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise its stylish design, quiet... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent build and sturdy feel... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the quick and prompt... See more

Order

Consumers find order to be ambiguous. Many customers report positive experiences, highlighting easy ordering... See more

User experience

People report positive experiences with user experience. Many reviewers praise the ease of setup and use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with cold/heater functions to early to tell air purification. Remote fiddly no L. M.H.setting for heating (buttons) Display restricted viewing on base. Better on unit. Fan fixed in position but... See more

Company replied

Rated 4 out of 5 stars

Hello Jules and team. I love my vortex unit, it's sleek and aestheticically pleasing. Feels well built and sturdy which is a good thing as my ferrets have taken a liking to getting a draft of coo... See more

Company replied

Rated 5 out of 5 stars

All received as ordered - one minor postal issue which was fixed very quickly through Vortexair’s outstanding customer service via one quick email. Follow up comms to check we were happy was also exce... See more

Company replied

Rated 5 out of 5 stars

I wanted to replace an old convector heater & fan in my conservatory for a dual purpose, neater unit. This fits the bill perfectly. Unfortunately as I wasn’t paying attention I ordered two units. I co... See more

Company replied


Company details

  1. Electronics Company

Written by the company

Vortex Air is the UK’s bladeless fan specialist. Heating, cooling and purifying features. It’s available in 11 different colours to suit your unique home interior. 2 year warranty and arrives with UK next day delivery.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 41% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Good quality

Good quality , stylish product at decent price compared to others. Good choice of colours. Works well up to a point say 27/28 degrees but the 30 degree+ temps of late are too much for one fan - had to buy two more.

May 26, 2026
Unprompted review
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Reply from Vortexair

We truly appreciate your support.

Rated 5 out of 5 stars

Great product

Great product, great service, and great follow up. Extremely good all round service

May 22, 2026
Unprompted review
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Reply from Vortexair

Thanks for being a valued customer and sharing your feedback

Rated 5 out of 5 stars

Great value product

Great value product. Quick delivery with regular updates.

May 22, 2026
Unprompted review
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Reply from Vortexair

Thanks for the positive feedback on our delivery service.

Rated 1 out of 5 stars

Terrible service

Terrible service. I paid extra for fast delivery, which never arrived. Waited 30 minutes on the phone to customer services just to be forwarded to their answer machine.

May 26, 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We are very sorry for the delay you have experienced and fully understand your frustration.
Due to unprecedented demand due to the current heatwave, we are currently experiencing longer dispatch and response times than usual. Please be assured that our team is working hard to process and dispatch all outstanding orders as quickly as possible.
We would also kindly ask customers to avoid sending multiple emails regarding the same order where possible, as this unfortunately contributes further to response delays.
We sincerely apologise for the inconvenience caused and greatly appreciate your patience and understanding during this exceptionally busy period.

Rated 1 out of 5 stars

Cooler it is not!

How disappointed I recently was and looking forward to a cooled room with this recent heatwave we are experiencing (temperature in my bedroom reached 34 degrees yesterday) - I had tested the heater a couple of weeks ago during a really cold snap and was quite satisfied how the room quickly heated - Now, however, I have the opportunity to rapidly cool the room but after leaving the cooler on at Max 10 in my bedroom return a few hours later to a room, not only not cool, but even warm! My son even pointed out that the standard pedestal fan in my lounge fared better, so naturally I am very disappointed and have reached out for advice and regrettably a refund!

May 26, 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We are very sorry for the delay you have experienced and fully understand your frustration.
Due to unprecedented demand due to the current heatwave, we are currently experiencing longer dispatch and response times than usual. Please be assured that our team is working hard to process and dispatch all outstanding orders as quickly as possible.
We would also kindly ask customers to avoid sending multiple emails regarding the same order where possible, as this unfortunately contributes further to response delays.
We sincerely apologise for the inconvenience caused and greatly appreciate your patience and understanding during this exceptionally busy period.

Rated 5 out of 5 stars

This cooling/heating fan is exactly…

This cooling/heating fan is exactly what I needed. Delivery was spot on, friendly lad too……& very pleased with its performance.
Very quick assembly, nice & quiet when in operation, & all of the controls are very simple and user-friendly.

May 25, 2026
Unprompted review
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Reply from Vortexair

Thanks for the positive feedback on our delivery service.

Rated 5 out of 5 stars

Fantastic speedy delivery

Fantastic speedy delivery, reliable and easy to track. Fabulous product , so happy.

May 19, 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks so much for the lovely review — it means a lot to us.

Rated 1 out of 5 stars

Not a cooking fan

Have given one star as none is not an option! The fan sounds like you are in an aircraft and defiantly does not pump cold air it always feels slightly warm. The heater is good so perhaps this is more of a heater than a fan.

May 25, 2026
Unprompted review
Vortexair logo

Reply from Vortexair

I am sorry that your fan is not working as expected. Please email suport@vortexair.co.uk with your order number and we will find a resolution for you

Rated 5 out of 5 stars

Vortexair Fan

Absolutely love my vortexair fans I’ve bought 4 of them, fast delivery and kept up to date every step of the way. Also it’s nice to deal with a small company who appreciate and acknowledge when you are a repeat customer, it’s a nice personal touch

May 20, 2026
Unprompted review
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Reply from Vortexair

Thanks so much for the lovely review and repeat custom — it means a lot to us.

Rated 5 out of 5 stars

Excellent

I ordered this on the 20th and it arrived on the 22nd - perfect timing for this heatwave. What a great product and so easy to use. Thanks

May 25, 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your kind review — we really appreciate it.

Rated 5 out of 5 stars

Excellent product and so much cheaper…

Excellent product and so much cheaper than Dyson. I have both but prefer the Vortex. I have two of the older ones and finding the new one this year quieter. Highly recommend.

May 25, 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your kind review — we really appreciate it.

Rated 5 out of 5 stars

Vortex Air Buy a Pair!

Managed to order 2 fans, one black and one white, just in time before the heatwave. Have been absolutely brilliant at keeping the house cooler and also having a remote control to adjust the temperature if needed is really great.

May 25, 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your kind review — we really appreciate it.

Rated 5 out of 5 stars

Great company fantastic product.

Great company fantastic product.
Water takes on a whole new taste.
I required replacement filter .Note to self being should have bought extra cartridges.
I placed an order and by the next morning I had received my order.
Prompt and efficient service.

May 21, 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We’re glad the product was just what you were looking for.

Rated 5 out of 5 stars

Well worth the purchase!

As described. Delivered quickly.
The Vortex Air was recommended to me by my daughter who has one in her tattoo studio (Lilium's Imaginarium, Bridgnorth)and it is a very effective piece of kit! My son has also bought one.
As it is currently very hot here in the UK, the Vortex Air has and is proving to be a worthwhile purchase.l

May 25, 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks so much for the lovely review — it means a lot to us.

Rated 1 out of 5 stars

Probably one of the worst fans (and…

Probably one of the worst fans (and companies) I have used! We brought 2 fans last summer and have tried returning them ever since as they do not work at cooling at all! They will not let me return them or just ignore me!

August 1, 2025
Unprompted review
Vortexair logo

Reply from Vortexair

Hi, I am sorry that you fan is not working as you would like. They are not air-conditioning units, however they will cool you down by emitting a continual breeze. If you feel your fan may be faulty please do contact us on suport@vortexair.co.uk with your order number and we will find a resolution for you

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