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Vortexair Reviews 1,961

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TrustScore 4.5 out of 5

4.4

Electronics Company
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Review summary

Created with AI, based on recent reviews

Evaluating 1,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very happy with the product, often highlighting its quality, sleek design, and effective heating and cooling functions. Many appreciate its quiet operation and ease of use, with some noting its suitability for various room sizes and its energy efficiency. The user experience, from website navigation to the ordering process, is generally described as simple and straightforward. However, some people mentioned issues with the delivery service, citing delays, confusion, or problems with the courier company. A few other people also felt that the fan was not powerful enough or that the display on the unit could be improved for better visibility.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise its stylish design, quiet... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent build and sturdy feel... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the quick and prompt... See more

Order

Consumers find order to be ambiguous. Many customers report positive experiences, highlighting easy ordering... See more

User experience

People report positive experiences with user experience. Many reviewers praise the ease of setup and use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with cold/heater functions to early to tell air purification. Remote fiddly no L. M.H.setting for heating (buttons) Display restricted viewing on base. Better on unit. Fan fixed in position but... See more

Rated 4 out of 5 stars

Hello Jules and team. I love my vortex unit, it's sleek and aestheticically pleasing. Feels well built and sturdy which is a good thing as my ferrets have taken a liking to getting a draft of coo... See more

Company replied

Rated 5 out of 5 stars

All received as ordered - one minor postal issue which was fixed very quickly through Vortexair’s outstanding customer service via one quick email. Follow up comms to check we were happy was also exce... See more

Company replied

Rated 5 out of 5 stars

I wanted to replace an old convector heater & fan in my conservatory for a dual purpose, neater unit. This fits the bill perfectly. Unfortunately as I wasn’t paying attention I ordered two units. I co... See more

Company replied

Company details

  1. Electronics Company

Written by the company

Vortex Air is the UK’s bladeless fan specialist. Heating, cooling and purifying features. It’s available in 11 different colours to suit your unique home interior. 2 year warranty and arrives with UK next day delivery.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 24% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Happy Customer

Used my vortex air for the first time last night. Blissfully cool (even on the first fan setting) I had no issues with delivery. Couldn’t be easier to use. You literally unbox and switch on. It’s light weight and portable. It’s not totally silent, you can hear it, but it’s not intrusive.. So glad I finally bought one .. I kept trying last year but they were so in demand the wait times were months so I got in early this year before the heatwave hit! So happy I did. I will sleep well this week as temps in London hit 30. Love that it’s dual cooling and heating as I will definitely use in the winter too. I can’t compare to other brands as it’s my first fan but design looks good and much better value for money than many others.

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Not worth the money

Can’t fault the quick delivery. But the Vortex Air, hot/cold/air purify is a big disappointment and not worth the money. I’m wanting to send it back. The only number that shows on the display is the fan speed. When using the temperature up/down you’ve no idea what the temperature is. Doesn’t appear strong enough to cool/heat a small room.Rubbish I’m afraid.

May 22, 2026
Unprompted review
Rated 4 out of 5 stars

Cold ❄️ Heater 🔥 and air cleaner

Happy with cold/heater functions to early to tell air purification. Remote fiddly no L. M.H.setting for heating (buttons) Display restricted viewing on base. Better on unit. Fan fixed in position but sways. Delivery was 4 day's because of weekend but pleasant and friendly.Good all purpose fan/heater.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

My Vortex Air pro plus fan arrived this…

My Vortex Air pro plus fan arrived this morning. Despite great packaging there was a dent next to the vent that affected the airflow.

I spoke to Demi in the office and this was rectified immediately. Amazing customer service so well done Vortex!

I had concerns the fans cool air may not be great but it is and right in time for a heatwave over the weekend. Highly recommend this fan and this company for customer service.

May 21, 2026
Unprompted review
Rated 4 out of 5 stars

Am happy with both fans but one of them…

Am happy with both fans but one of them arrived covered in dust which was disappointing

May 10, 2026
Unprompted review
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Reply from Vortexair

Thanks for your review — we’re really glad you’re happy with the fans overall. We’re sorry one arrived dusty, as that’s not the standard we aim for, and we appreciate you bringing it to our attention.

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