Disclosure: I received this product as part of a collaboration. The blower ROCKED right out of the box, and fit the battery as stated. As a full-time RVer, this COMPACT blower is SO MUCH BETTER than... See more
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Disclosure: I received this product as part of a collaboration. I’ve been genuinely impressed with the Turbo Jet DB. It’s compact but surprisingly powerful, and we’ve already used it for garage cle... See more
Company replied
Diane was extremely fast with an initial response of our issue. She sent very clear and easy instructions for us on what she needed from us. There was no back and forth nonsense, it was the EASIEST an... See more
Company replied
So far it works as hoped. Living in Minnesota I have used it to blow snow off vehicles, detail dry my car (door jambs and locks can freeze after carwash). Once in the garage I blow off all remaining... See more
Company details
Written by the company
You’re here to see if this is real. Fair. Here’s the scoreboard: 21,961 units shipped, 4.6★ on Trustpilot, and most of these reviews are from people just like you who were skeptical first. What makes us different is simple: small tool, serious power, runs on the Makita / Milwaukee / DeWalt batteries you already own, 90‑Day One‑Pull Test Drive, and a support team (Diane, Marielle, Kerbie) that actually fixes things fast. Read a few reviews below and you’ll see the pattern.
Contact info
United States
- info@vortexhaus.com
- vortexhaus.com
4.7
Excellent
246 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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The company Vortex Haus was absolutely wonderful to deal with+
Vortex Hause provided an exceptional experience. Despite encountering shipping challenges, which were not attributable to them, their proactive communication regarding updates was exemplary. I had ordered two blowers as Christmas gifts, and while shipping during the holiday season can often be problematic, the items arrived precisely when needed. I wholeheartedly endorse this company.
December 23, 2025
Unprompted review
Reply from Vortex Haus
Hey Karen,
Arthur here. Founder of VortexHaus.
Holiday shipping is always chaotic, but I’m glad our communication and follow-through made the difference!
Thank you for the strong endorsement — it means a lot.
Arthur
Diane has been excellent throughout my…
Diane has been excellent throughout my dealings with her company------nothing is too much trouble for her and she is an absolute credit to Vortexhause
December 20, 2025
Unprompted review
Reply from Vortex Haus
Hey Mike,
Arthur here. Founder of VortexHaus.
Diane truly is one of a kind — I’m glad her professionalism came through so clearly in your experience.
Thanks for taking the time to share it.
Arthur
Diane was great
Diane was great, had some issues with tracking but she helped me and got it all sorted out very quickly.
December 15, 2025
Unprompted review
Reply from Vortex Haus
Hey Travis,
Arthur here. Founder of VortexHaus.
Appreciate you calling this out. Tracking issues are frustrating, and Diane is exactly the person who fixes them fast.
Glad everything got sorted for you.
Arthur
Excellent customer service
While the USPS shipping was slow, the customer service I received from Vortex Haus was excellent! Marielle went out of her way to answer every email in a timely manner and check into my concerns over the shipping time. Thank you so much!
December 17, 2025
Unprompted review
Reply from Vortex Haus
Hey AJ,
Arthur here. Founder of VortexHaus.
Thank you for recognizing Marielle’s effort! She genuinely cares and it shows.
Appreciate you sticking with us through the holiday delays.
Arthur
Ordered 2 units almost 2 months ago
Ordered 2 units almost 2 months ago. Confiscated by postal service like many others. Agreed to send me 3 for the same price. I have received NOTHING. These were ordered for Christmas gifts. Biggest scam on the internet! Hopefully I can get my money back from the credit card company.
December 21, 2025
Unprompted review
Reply from Vortex Haus
Hey Elias,
Arthur here. Founder of VortexHaus.
I understand your frustration — if I were in your position, I’d feel the same. Your order got caught in the USPS “confiscated postage” issue that affected a small batch of holiday shipments. That’s context, not an excuse.
I also see that an additional replacement unit we sent has already arrived on your end. If anything else is still missing or unclear, message our support team and reference this review — they’re already briefed and will fast-track your case.
And if you need anything on top of this, just tell me.
I’ll make sure we overdeliver in value so you end up genuinely happy, not frustrated.
We will make this right,
Arthur
High quality product great customer service
Vortex Haus has truly gone above and beyond to complete my order, had a small issue in the beginning and they were diligent on making sure my item arived on time. (before christmas) There customer service is one of the best I have ever worked with, Marielle is a true example of how customer service is done right.
The Turbo Jet Double-Blow v12 blower is awesome works better then expected, I purchased it to blow off cars when needed, but with the air power this unit throws it works great cleaning the yard also. I am extremely satisfied with the over all experance with Vortex Haus and would highly recomend this product.
December 19, 2025
Unprompted review
Reply from Vortex Haus
Hey!
Arthur here. Founder of VortexHaus.
This is the kind of review that fires up our whole team!
From fixing the initial issue to delivering before Christmas. That’s exactly how we operate.
Glad the blower exceeded expectations.
Arthur
Outstanding customer service
There was a hiccup with the shipping of the blower I ordered. The communication from Diane regarding the misstep was outstanding, and my blower arrived just a few days behind schedule in great condition. Diane turned a negative into a positive, and I have no qualms about buying from them again, or even recommending them to another potential buyer.
December 19, 2025
Unprompted review
Reply from Vortex Haus
Hey Ken,
Arthur here. Founder of VortexHaus.
Turning a negative into a positive — that’s the gold standard for support, and I’m glad Diane nailed it.
Thank you for the trust and for recommending us.
Arthur
My order for 4 Christmas gifts was…
My order for 4 Christmas gifts was delayed and Marielle in customer service was extremely responsive and effective in tracking the problem and getting it resolved!
December 20, 2025
Unprompted review
Reply from Vortex Haus
Hey Cathy,
Arthur here. Founder of VortexHaus.
Thank you for highlighting the responsiveness of our team — especially during the busiest time of the year.
Really appreciate you taking the time to share this.
Arthur
Great product
Great product, easy and fun to use, powerful and compact. Both my wife and I love using it. Customer service was quick to reply and very responsive. I have recommended this item to my neighbors. I use it for blowing out rain gutters, sidewalks, car washing,
Light snow blowing, shop cleaning, patio cleaning, etc. Built well, not flimsy, and powerful. Love this blower.
December 19, 2025
Unprompted review
Reply from Vortex Haus
Hey Garry,
Arthur here. Founder of VortexHaus.
This is exactly what we built it for. Powerful, compact, and genuinely useful across real jobs. Gutters, cars, light snow, the shop, the patio.
What really matters to me is that both you and your wife enjoy using it! Tools should be fun, not frustrating. This is how we see it!
And thank you for mentioning the support experience and for recommending it to your neighbors. Word of mouth like that is everything to us.
Really appreciate you taking the time to share this.
Arthur
I spoke to Diane with customer support…
I spoke to Diane with customer support over a small issue on the delivery of my new vortex blower. Diane’s quick response, professionalism, left a very positive feeling with me. It’s the first time I’ve had to deal with vortex and I’m rest assured that if anything crops up in the future, I can count on them sticking behind their product, which is number one in my books.
December 15, 2025
Unprompted review
Reply from Vortex Haus
Hey Gerry,
Arthur here. Founder of VortexHaus.
I’m really glad you shared this!
Our team sets the standard for how support should feel: fast, professional, and human. Our goal is to raise the bar for what customer support in retail should look like, and this is exactly it.
What you said matters to me most: knowing we’ll stand behind the product if anything comes up. That’s the foundation we’re building this company on.
Thanks for trusting us and for taking the time to write this.
Arthur
P.S. Diane, you’re on fire! Keep it up. I know you’re reading this with the CX team.
I ordered this on December 1
I ordered this on December 2, 2025. As of today it still has not come and now I am being told that I need to go somewhere to pick this up. Really Vortex Haus. The phone number provided by customer service is not a valid phone number to call.
Update: Company is reimbursing me for what I paid and when I meet to go to pick up location they are not charging me for the product. Once I get product in hand, as well as reimbursement, I will update again
Company returned money that I had paid and in addition gave me the product for free!! They definitely listened!
December 17, 2025
Unprompted review
Reply from Vortex Haus
Hey Kristine,
Arthur here. Founder of VortexHaus.
Thank you for updating your review — that means a lot.
Your situation was messy, but you stayed patient and gave us the chance to fix it. And when you did, we made sure the outcome was 100 percent in your favor.
This is exactly how we operate: if something breaks, we overcorrect.
Appreciate you for sticking with us!
Arthur
These people care deeply about doing…
These people care deeply about doing the right thing. This jet is the most effective tool I own.
December 15, 2025
Unprompted review
Reply from Vortex Haus
Hey Nick,
Arthur here. Founder of VortexHaus.
Doing the right thing is non-negotiable for us. Hearing that this is the most effective tool you own means everything.
We’ll keep overdelivering. Always.
Appreciate you,
Arthur
I would give it 6 stars if I could
Haven't received the product yet, but Diane in Customer Service kept me informed the whole time.
Editing my review...Bought the product for my Husband. I have stolen it and use the heck out of it. Drying my vehicle off, getting snow and debris out of the garage, etc. This thing is a beast! I guess I will let him use it occasionally...maybe!
December 17, 2025
Unprompted review
Reply from Vortex Haus
Hey Lisa,
Arthur here. Founder of VortexHaus.
Thank you for the kind words about Diane — she takes updates and communication personally. She hates leaving customers in the dark, so messages like yours really motivate the team.
I believe your blower has already arrived, so I’d love to hear what you think of the product itself!
Appreciate you being patient with us.
Arthur
Customer service is excellent
Customer service is excellent, Diane helped me solve an issue within 24 hours! So quick to respond and knowledgeable. Highly recommend this company.
December 16, 2025
Unprompted review
Reply from Vortex Haus
Hey Melissa,
Arthur here. Founder of VortexHaus.
This is exactly how support should work. Fast, clear, and actually helpful.
We’re setting a new standard because customers have waited long enough for companies to take responsibility and do things right.
Thanks for trusting us and for sharing this.
Arthur
Doesn't work with Milwaukee battery as advertised
We received the turbo jet double-blow V2 today but it does not work with the Milwaukee 18V battery. The advertising says it works with Dewalt, Mikita, and Milwaukee. I have just contacted support so do not have an answer yet. We would like to give this as a gift on Sunday so hoping for a quick response.
December 17, 2025
Unprompted review
Reply from Vortex Haus
Hi Linda,
Arthur here. Founder of VortexHaus.
Thank you for flagging this and I’m really glad you reached out.
The Turbo Jet works with one battery ecosystem at a time: DeWalt, Makita, or Milwaukee. On product pages, customers select their battery platform so the correct unit is sent.
From what I can see, your order was placed for the DeWalt version, which would explain why a Milwaukee battery isn’t fitting. That said, we clearly need to make this distinction more obvious, and I appreciate you calling it out. We’ll tighten that messaging.
Here’s what we can do right now, especially since this is a gift:
• Send you a Milwaukee-compatible unit immediately
• Include a Milwaukee battery and charger replacement if needed, at no cost
• Priority handling so this arrives as soon as possible
Please reply to our support team and reference this review so we can fast-track it and confirm the best option for you.
We’ll make sure this gift lands exactly how it should.
Amazing customer service
I had a problem with the unit I bought - it overheated on its first use. When I reported the problem to the company, they immediately took responsibility, issued me a full refund, and actually sent me a replacement as well!
They turned a problem into an amazing customer experience!
December 12, 2025
Unprompted review
Reply from Vortex Haus
Hey James,
Arthur here. Founder of VortexHaus.
First and most important: what you described is alarming, and I’m genuinely sorry you experienced this. A situation involving smoke or overheating is unacceptable. Your safety always comes first.
Let me be very clear. This should not have happened.
Our blowers are designed with thermal protection that automatically shuts the unit down if abnormal heat is detected. In extremely rare cases, a defective internal component can still fail, and when it does, we take it seriously. Our defect rate is extremely low, but even one case like this matters.
Here is what I’ve personally approved, effective immediately:
• A full refund, no questions asked
• A free replacement full bundle (unit, battery, and charger) at our cost
• Priority shipping so you receive it as fast as possible
• Our engineering and QC team will inspect and analyze your returned unit to understand exactly what failed and prevent it from ever happening again
Please reach out to our customer support team at info@vortexhaus.com and reference this review. They are already briefed and will handle this immediately.
Thank you for calling this out. Feedback like this is uncomfortable, but it’s necessary. It helps us tighten our systems and do better.
We will make this right,
Arthur
Ordered on 12/6/25 and have received…
Ordered on 12/6/25 and have received the following message from USPS: The package associated with this tracking number was found to bear counterfeit postage and is now considered Postal Service property under USPS regulations and will not be delivered. You are encouraged to contact the sender"
Scam? No update from “Vortex Haus”
December 13, 2025
Unprompted review
Reply from Vortex Haus
Hi Cindy,
Arthur here. Founder of VortexHaus.
I’m really sorry for the confusion and the lack of clarity you experienced. I completely understand why receiving a message like that from USPS would be alarming.
Here is the transparent context. During the early Nov/Dec surge, our USA warehouse experienced an unusually high order volume. In that window, a small number of shipments were affected by a USPS processing issue related to postage handling. That explanation is not an excuse. It’s simply what happened.
What matters is how we fix it. Here’s what has already been done on your order:
• A partial refund has already been processed as an apology
• Shipping policies have been updated across our site for full clarity for future customers
• Your order will be fully resolved
• On top of that, I’m offering you a free full bundle at my cost as a goodwill gesture
Please reach out to our support team at info@vortexhaus.com
and reference this review. They are already aware and will handle this immediately.
Thank you for your patience. We are genuinely doing everything possible to correct the situation and move faster, and we will do better.
Arthur
Slow delivery and tracking not updated.
No delivery, not delivered within the promised time frame and the tracking is now dead.
Delivery is so slow despite the claim of
"What we’re doing to speed things up
• Upgrading new shipments to USPS Priority Mail at no extra cost
• Prioritizing delayed orders
• Increasing warehouse capacity
• Adding additional quality and packaging shifts"
It seems this isn't the case, tracking is now dead, lots of misleading claims on their site about how great they are. Just another Chinese drop shop with lots of false claims
December 12, 2025
Unprompted review
Reply from Vortex Haus
Hey Bruce,
Arthur here. Founder of VortexHaus.
You’re right. There was a delay, and tracking going quiet is frustrating. High order volume caused a short-term backlog. As we say internally, that’s context, not an excuse.
What matters is how we fix it. Here’s what I’ve already approved for your order:
• Full refund on the original order
• A free full bundle already in transit, at our cost
• Priority handling so this is resolved quickly and cleanly
• Direct access to our Head of Customer Support if anything else is needed
We don’t hide behind marketing claims. When something breaks, we own it and overcorrect. That’s how real companies are built.
Once everything is fully resolved on your end, I believe the outcome will speak for itself.
We are making this right,
Arthur
I ordered the Turbo Jet DB 2.0
I ordered the Turbo Jet DB 2.0 on November 25, 2025 and as of today (December 12, 2025) it still has not arrived. After weeks of round and round with Vortexhaus and messages from customer service that "your order is fine it is coming," and "be patient, USPS is swamped this time of year." I get this response today from USPS which is a bit chilling.
"The package associated with this tracking number was found to bear counterfeit postage and is now considered Postal Service property under USPS regulations and will not be delivered. You are encouraged to contact the sender"
I mean - really?? That is a first for me. Paid money, waited patiently, product confiscated by USPS for counterfeit postage. Thanks Vortex Haus!
December 11, 2025
Unprompted review
Reply from Vortex Haus
Hi Chris,
Arthur here. Founder of VortexHaus.
You’re right to be upset. This situation is not acceptable, and I’m genuinely sorry for the frustration this caused.
From what I can see, it’s possible that the unit may have already been delivered, but I don’t want to make assumptions or leave anything unresolved.
To be sure we handle this correctly, please reach out to our customer support team at info@vortexhaus.com and reference this review so we can locate your order immediately and confirm the exact status.
Regardless, here is what I’ve already approved as an apology for this experience:
• A free full bundle at our cost
• Priority handling so this is resolved quickly and cleanly
• If anything is missing or incorrect, we will fix it without back and forth
Growth periods are challenging, but that responsibility is ours, not yours. Feedback like yours helps us tighten systems and improve, and we take it seriously.
Thank you for your patience. We will make this right, and we will do better.
Arthur
This is not a small US Based company
This is not a small US Based company. They ship from China.. It feels like false advertising and a scam.
December 9, 2025
Unprompted review
Reply from Vortex Haus
Hey Jim,
Arthur here. Founder of VortexHaus.
I understand why this raised concerns, and I want to address it directly.
During the Black Friday and holiday rush, we experienced an unusually large spike in orders that temporarily depleted our USA warehouse. To avoid longer delays, a small portion of orders were fulfilled from our international facility, which normally supports Europe and Asia.
That context is not an excuse. It’s simply what happened.
Here is what we’ve done since then:
• USA warehouse operations are back to a stable state
• Shipping policy has been updated across the website for full clarity
• A full refund has been personally approved for your order
• As an apology, I’m offering to send you a free full bundle at my cost so you can experience the product properly
If you’re open to it, just reach out to our support team and they are already aware.
Thank you for the feedback. We take it seriously, we’ve corrected the issue, and we will do better.
Arthur
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