Vorwerk - Thermomix & Kobold UK and Ireland Reviews 

436
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers had a great experience with this company. Customers consistently praise the product, highlighting its premium quality and innovative design that simplifies cooking and saves time. Many find the Thermomix to be an intuitive and versatile kitchen appliance, enabling them to prepare healthy meals and experiment with new recipes with ease. People also frequently commend the excellent customer service, noting professional, speedy, and helpful responses from the support team. Conversely, some customers noted difficulties with product quality, such as cleaning specific parts, material issues like staining/smells, and frequent recalibration. Others were dissatisfied with customer support, citing unaddressed emails, lack of parts for discontinued products, and unclear essential subscription information.

What people talk about most

Product

Customers consistently note positive experiences with the product, describing it as reliable, versatile, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the support as... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the appliance reliable, versatile,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the high quality of food produced,... See more

Service

Customers had ambiguous experiences with service, with many praising the excellent and speedy support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am absolutely in love with my new Thermomix TM7. As a kitchen appliance, it is an absolute powerhouse—fast, incredibly intuitive, and it has genuinely changed how I approach daily cooking. The new... See more

Company replied

Rated 5 out of 5 stars

8Ive the latest tm7. Its fantastic. Im doing stuff that ive never imagine i would be able to. Ive made bread, peanut butter, 'complicated dishes' that with the machine become so simple and delicious!... See more

Company replied

Rated 5 out of 5 stars

Love my Thermomix, have been a customer for over 10 years. Although a big investment over time it saves me money, being able to cook high quality meals fresh. I love that I can cook healthy meals very... See more

Company replied

Rated 5 out of 5 stars

Excellent demo and support from the advisor and the whole family is loving our new TM7. Lots of new things being enjoyed and lots more time together in the kitchen creating delicious meals, drinks, et... See more

Company replied


Company details

  1. Home Goods Store
  2. Vacuum Cleaner Store

Written by the company

Bring your home to life with Vorwerk's 2 home brands - Thermomix, our all in one kitchen appliance & Kobold, our all-encompassing homecare system.


Contact info

4.2

Great

TrustScore 4 out of 5

436 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(436)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

My advisor Fethia Youcef.

Fethia is a lovely lady. The best advisor. From day one she has been very helpful and supportive. She’s always available every time I call her for advice or tips.Thank you Fethia for your support and dedication.

May 14, 2025
Unprompted review
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Rated 4 out of 5 stars

Thanks Fethia!

I am not an easy person to convince and yet Fathia Youcef managed to change my mind when it comes to anything to do with technology. Around the table sharing delicious food prepared by Fethia, I could see how great to have that beautiful little magical thermomix. I didn’t hesitate a sec to order one. I am so pleased with it.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

I have recently purchased a TM6

I have recently purchased a TM6, which I am thoroughly enjoying using. Bianca Brown is a fantastic Thermomix consultant/advisor who has been at the other end of the phone answering all my questions no matter how daft they were! I would recommend using Bianca...she is honest, professional and friendly! Thanks Bianca!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Thermomix

I love my Thermomix, it has actually changed my life!! As soon as I saw the wonderful Bianca Brown doing a demo I was hooked! I loved Bianca's passion for it and how she showed us how we needed it in our life....and she was right! I'm eating more fresh and nutritious food and I'm trying new dishes every day. The Thermomix is really easy to follow, easy to clean and just wonderful. I've even lost weight! Thank you Thermomix and a massive thank you Bianca!

May 16, 2025
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Rated 5 out of 5 stars

I bought my Thermomix 4 years ago and…

I bought my Thermomix 4 years ago and can't imagine cooking without my TM6. My amazing advisor Lucy Wiley was able to guide me through everything that my TM6 could do and the Cookidoo app opens your kitchen to so many recipes.
Highly recommend getting one for your kitchen, especially if you're a family!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Thermomix changed my life

Thermomix changed my life. It makes everything easy. My advisor Fathia Youcef is very helpful every time I contact her, she answers my questions and finds solutions to my worries. She is amazing, her help and support were very important. I will never thank her enough and I would definitely recommend her for anyone looking to purchase a Thermomix.
If you are interested in purchasing a Thermomix do not hesitate. I promise you it will change the way you cook.

Thank you boss for being there for us.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

I am loving my Thermomix

I am loving my Thermomix we are all cooking with it my husband son and myself tasty and professional meals Bianca Brown gave me a great affordable deal and has been there to set it up and give me advice when I needed it all with a smile

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great sales reps

I haven't has any experience with the company aside from my interactions with Bianca Brown the sales rep. Bianca is passionate about the product and brimming with advice and helpful tips.

I also met Martina at a friend's party. She was also an attribute to the company; knowledgeable and enthusiastic

May 16, 2025
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Rated 5 out of 5 stars

My Thermomix is one of the best…

My Thermomix is one of the best purchases I have ever made. It has completely changed the way I cook and thanks to my advisor, Denise Hepburn, I continue to learn and experiment. Thank you Denise for bringing this little piece of fabulousness into my life xx

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fethia has been instrumental in helping…

Fethia has been instrumental in helping me navigating thermomix and learning about its functionality and how to make the most out of it. She has been very supportive and responsive each time in needed some help and support.
Thank you so much Fethia for your patience and support. Super star!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

My advisor fethia Youcef she’s the best…

My advisor fethia Youcef she’s the best helper I’ve ever had my experience with thermormix is really good because of how sweet and kind she is and she really made my experience extremely well. I recommend her for other people because she really takes her job seriously and she really deserves praise

May 16, 2025
Unprompted review
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Rated 5 out of 5 stars

THERMOMIX from Bianca Brown…

I brought a Thermomix from Bianca Brown last month and absolutely love it. I use it for everything- including juicing. My family are eating better and Bianca is a great host and mentor

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE my Thermomix

I absolutely LOVE my Thermomix - it's completely changed my diet and mindset around meals. Made aware of this fabulous device by my rep, Bianca Brown, I was guided through the whole buying process to ensure I got the best deal. Bianca has been on hand every time I need advice and shares tips and recipes to help you get the most out of your Thermomix purchase. It's not a cheap machine but with the interest free credit deal, the lack of need to purchase other kitchen devices and the savings you can make on food, it hasn't cost me any additional money than what I would have spent eating rubbish food. I'm a complete convert. Thank you Bianca and thank you Thermomix.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Thermomix changed my life.

I love my Thermomix & could not live/cook without it! It has changed my life and as a family we eat so much better, have less food waste and save so much money on our shopping. So much so that I decided to join as an advisor. The training and support from my TL has been great and I am loving sharing my love of Thermomix with others. Helen Sykes

March 18, 2025
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Rated 5 out of 5 stars

Falling in love…

I spent some time playing with my daughters thermomix. I tried not to love it, but failed miserably!
I was introduced to Bianca & she was not pushy, but there to answer questions was and still is really knowledgeable on the whole brand. In the end it was not a hard decision to make, but helped by being supported in the decision without a big sales push.
Bianca continues to be supportive some 9+ months on remotely. Thanks to her soft sell, I would not be without my "Thermolina" now. Go Bianca <3

November 7, 2024
Unprompted review

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