vouchercloud app & website Reviews 2,075

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the discounts and savings they find, often describing them as genuine, up-to-date, and easy to locate. Many people appreciate the effortless way they can save money and the variety of offers available for different products and activities. The user experience is consistently praised for being smooth, with a clean design and easy navigation. However, some customers also noted issues with customer service, describing it as unhelpful or non-existent, especially when purchases didn't track correctly. There were also occasional problems with the website, such as difficulty logging in or accessing vouchers, and some people felt the product offerings could be more extensive or reliable.

What people talk about most

Discount

People report positive experiences with discount, finding it easy to access great deals and save money.... See more

Website

Reviewers highlight ambiguous aspects of the website. While some consumers found the website easy to navigate... See more

User experience

Customers generally report positive experiences with the user interface, finding it easy to navigate and use.... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report that support agents argue... See more

Product

Consumers find product to be ambiguous. While some reviewers appreciate the opportunity to earn vouchers and... See more

Based on these reviews

Rated 4 out of 5 stars

I've only just discovered voucher loud and I must say I'm impressed, I've not used a voucher or code yet, but I know it's going to be such a great help especially with Christmas around the corner. I'm... See more

Rated 4 out of 5 stars

The offers are great from Vouchercloud. My only difficulty has been with the process of offers being verified, then the claim process, which can be time consuming. Otherwise I would have given 5 stars... See more

Rated 4 out of 5 stars

I have use vouchercloud to make purchases and save money. This has allowed me to experience more than maybe I would have been able to afford without these savings.

Rated 3 out of 5 stars

*** UPDATE *** They issued my £75 after asking for proof the email was sent so I've updated the star rating ================= Absolute scam. I went with voucher cloud for th... See more


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 38% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Absolute scam

Absolute scam, gift card of 60 euros for purchase over 900 euros on on the beach,after entering email and following link for purchase got confirmation email,and thats it..No gift card,did provide all proof of purchase and then been notified that they system doesn't show an account for my email.?I did enter my email address before following link to on the beach, got confirmation email confirming sign up for the offer.No solution, only excuses.According all negative reviews about high value gift card deals non of the users ever got them.Half of the positive reviews are been changed from 1 star to higher because company trying to improve they feedback ratio and randomly offering some solution to some people otherwise they review rating would be 2 stars.Someone have to stop this scam will have to contact to on the beach who have to probably think with what companys they working,and EU ODR platform as they need to be checked.

November 22, 2025
Unprompted review
vouchercloud app & website logo

Reply from vouchercloud app & website

Hi Igors,

Thank you for taking the time to get in touch. I'm really sorry if there was any confusion about the status of your reward.

The good news is that I can confirm your reward for On the Beach has been successfully tracked in our system!

We understand you're eager to receive your gift card. For travel rewards, there is a waiting period to ensure your trip is completed and all terms and conditions are met before the merchant can verify the purchase.

Therefore, you can expect the gift card to be sent to you approximately 90 to 120 days from your return trip date.

I have updated our system notes with this information for our customer service team.

You can find more details regarding the verification process and our terms on our rewards page here: https://www.groupon.ie/legal/rewardterms

If you have any further questions in the meantime, please don't hesitate to reach out.

Kind regards,
VC Team

Rated 1 out of 5 stars

Horrible experience

Horrible experience. Bought the offer and the claim was rejected even sheet providing so the required evidences including the invoice, proof of delivery etc

AVOIDDDDDD!!!!!!!!@

November 19, 2025
Unprompted review
Rated 3 out of 5 stars

voucher ""lost during transmission""

*** UPDATE ***
They issued my £75 after asking for proof the email was sent so I've updated the star rating

=================

Absolute scam. I went with voucher cloud for their

"Free £75 Gift Card for New Policy Holders Over £151 | AA Breakdown Cover Offer"

To which it appeared all tracked

I was told I would expect the voucher in 90 days.

shortly after I asked where the voucher was and they sent me an email saying...

"Having looked into this issue our system shows that your reward was already sent to you on 18th June 2025 and the same has been viewed/opened by you on 19th June 2025 and now it has been expired and we are unable to replace the one that has expired."

This is absolute rubbish and hadn't received anything on the 18th June (including in my spam folder)

they then go on to say...

"As per our terms and conditions - We cannot be responsible for any confirmation emails which are lost during transmission or which do not reach you because you provided an incorrect or invalid email address or have spam blockers or similar features in place."

""lost during transmission"" hmmmm

SCAM. Don't touch

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

I had an issue with logging into my…

I had an issue with logging into my account and the reward was sent to a different account so I deactivated my other account. I struggled to logon to my hotmail account and the password link didn’t send. Customer service agent has now logged me in via the app so couldn’t fault the service. Very thorough and friendly thank you

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

More than a voucher

I didn't realise that vouchercloud offers so much. Taking a good look through the app a couple of days ago, I was surprised how much interesting information is offered.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Always Great Offers

Always great offers for all kinds of activities food entertainment and shopping. Great app to have to help make savings on the things that make you happy!

November 11, 2025
Unprompted review

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