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Voya Financial Reviews 185

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TrustScore 1.5 out of 5

1.3

Financial Consultant
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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with payments, including unexpected charges, delays in receiving funds, and problems with account access. Customers frequently reported problems with the overall service, such as difficulties with transferring money, incorrect information, and a lack of transparency. Some people were dissatisfied with the contact methods, noting that the company often required faxes for important requests and that representatives provided inconsistent information. However, some customers also noted that certain staff members were kind, professional, and helpful in resolving complex issues.

What people talk about most

Payment

Reviewers highlight negative aspects of payment. Many customers report significant difficulties and delays in... See more

Customer service

Users describe negative interactions with customer service, often citing poor communication and unhelpful... See more

Service

Clients share negative opinions on service, with many reviewers describing it as "horrible" and an "absolute... See more

Staff

Customers consistently note ambiguous experiences with staff. While some reviewers praise representatives as... See more

Customer communications

Customers express significant frustration and dissatisfaction with contact methods. Reviewers report that it... See more

Based on these reviews

Rated 1 out of 5 stars

After not finding my account information, I contacted Voya Financial many times to get information on my life insurance account, which is through my ex-wifes former employer. I have been paying on th... See more

Rated 1 out of 5 stars

I've paid for critical illness coverage and was denied because they said we waited more than a year to report it. We've been paying the premiums on time. They don't care. No appeals form. We have... See more

Rated 1 out of 5 stars

It's typically a simple form to rollover a 401k, however, there site doesn't allow access to those forms. The site crashes or routes you a sales pitch to open a new Voya account. After contacting supp... See more

Company details

  1. Financial Consultant
  2. Alternative Financial Service
  3. Financial Planner
  4. Investment Company
  5. Investment Service
  6. Non-Bank Financial Service

Information provided by various external sources

Voya Financial is here to help you plan, invest and protect your savings to get ready to retire better. See how America’s Retirement Company can help you!

Contact info

  • Park Avenue 230, 10169, New York, United States

  • voya.com

1.3

Bad

TrustScore 1.5 out of 5

185 reviews

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Rated 1 out of 5 stars

The worst customer experience I have…

The worst customer experience I have ever had bar none. These people are rude and their customer service processes and experience are awful. It took me 4 hours just to establish a PIN and over 43 phone calls. I WAS REPEATEDLY TRANSFERRED (84 times), hung up on, disconnected, and asked the same questions again and again, each time I was transferred - but never getting a resolution to y issuer or any assistance.

May 27, 2020
Unprompted review
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