Voye Global Reviews 98

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent customer service, highlighting their helpfulness, patience, and professional yet friendly approach. Many users appreciate the quick response times and efficient problem-solving, often noting that issues were resolved in a matter of minutes. The service itself is frequently described as excellent, with many customers expressing satisfaction with the e-SIMs and their reliable connectivity. However, some people were dissatisfied with the contact experience, reporting that their emails went unanswered or that customer support was unhelpful in resolving issues. A few other people also felt that their eSIMs did not work as expected in certain locations, and some experienced delays in activation or issues with calls and SMS functionality.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting the quick, responsive, and helpful... See more

Service

Users describe positive interactions with service, highlighting its affordability, speed, and ease of use.... See more

Response time

Clients share positive opinions on response time, with many reporting quick and responsive support. Customers... See more

Staff

People report positive experiences with staff. Customers consistently praise the support team for being very... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. Some customers report very fast contact and problem... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nicole was absolutely AMAZING at sorting my problem out. Very attentive and prompt with replays. Gave clear instructions that even t-rex like me could follow. Nicole was very patient and answered all... See more

Company replied

Rated 5 out of 5 stars

Great customer support. I put in the wrong phone number on activation and forgot that I had left my phone in flight mode after arriving at my destination. I got help right away and they were able to... See more

Company replied

Rated 5 out of 5 stars

Probably the best service I've expirienced so far abroad with esim. The most competitive price plus the most relibable serbvice ever. And a free test period in home country is the winner of it all. Th... See more

Company replied


Company details

Written by the company

Voye Global revolutionizes international travel connectivity with its innovative eSIM technology. We empower travelers to test their data plan right from the comfort of their homes before embarking on their journey, eliminating the anxiety of connectivity issues abroad. Our one eSIM solution provides seamless global connectivity, ensuring you stay connected in virtually any country without the hassle of switching SIM cards. We believe that staying connected shouldn't break the bank, which is why we offer highly affordable rates tailored to your travel needs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

98 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I had a problem with my Voye app

I had a problem with my Voye app. I contact your service and although it’s weekend I got in few second an answer not from a bot , from Julian that was with me until everything worked. It was In my language and it was clear and easy. It took time but finally we made it. I wish that all the customer services were learning from you. Thank you for always being there 🙏 this is really one of the good services I have received

December 12, 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Thank you so much for your kind feedback Galit! We appreciate it :)

Rated 5 out of 5 stars

Good comunications

My service went down while in the USA I contacted customer service and Mohit sorted it out straight away excellent service

December 11, 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Thank you for your kind words Adrian :)

Rated 5 out of 5 stars

Excellent service

I am a regular user of the service. The eSIM works great. Every time I have contacted them with a question or for additional support, the have been responsive without delay. Great product.

December 4, 2025
Unprompted review
Voye Global logo

Reply from Voye Global

That is great to hear Philip! Thank you for your warm words :)

Rated 5 out of 5 stars

Julian was just excellent

Julian was just excellent, helped me in a very professionall way and very fast thank you

November 30, 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Thank you so much for your feedback Jonathan! That is great to hear :)

Rated 5 out of 5 stars

Good company

Give great service and they have good prices for their ESIM service.

November 27, 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Thank you for your kind words Nadav!

Rated 4 out of 5 stars

I was unable to log into my account

I was unable to log into my account. The support team helped pretty quickly after I contacted them.

November 22, 2025
Unprompted review
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Reply from Voye Global

Thank you for your kind words Samir! We are glad we could help :)

Rated 5 out of 5 stars

Easy and confortable

I travel all over the world and I used Voye twice. It is very easy ! The internet worked very well.
On the Second time, my cellphone setting were not right, so the internet was not working. I emailed them and in less than an hour, after a couple of E-mail exchange, they understood the problem and everything started to work.

I will keep using for next trips

November 17, 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Thank you so much for your kind words Barbara! We are glad you like our product and support :)

Rated 5 out of 5 stars

I was not able to use my esim in paris

I was not able to use my esim in paris. Noting that i used it a month before.
After contacting the support team, quickly they replied me with many solutions regarding my case
Appreciate your cooperation.
Thank you

November 12, 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Thank you so much for your kind feedback Ihab! We are glad it worked out and we hope you enjoyed your trip :)

Rated 1 out of 5 stars

Got an australia esim for 7 days

Got an australia esim for 7 days, cheap price on agoda, but it didn't work. Interacted with them over multiple emails, tried everything they said, did not work. Waste of time and money. Sent new Sim after a while - that's doesnt work too

October 14, 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Hi Bala,
Thank you for sharing your feedback.
We have located your conversation with our Support team and it indeed took time to find the solution until we have sent you a new eSIM to try but we didn't receive any response.
We are happy to continue troubleshooting of course.
Simply reply to our conversation.
We deeply apologize for the experience you had with our eSIM this time.

Rated 4 out of 5 stars

Voye Global eSIM

I installed a Voye Global eSIM on my Samsung Galaxy phone before leaving Canada for my trip to Mexico, Costa Rica, Panama, Aruba, the US and Guatemala. It worked like a charm everywhere except Guatemala which had no Voye Global coverage. Surprising that an important central American country was left out. They need to work on this because Global means all the countries of the world. It is otherwise an excellent product.

September 17, 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Thank you for your kind words Tariq!
Currently Guatemala is indeed not included in the Global plans but we do have local plans for Guatemala.
Thank you for your feedback, we have forwarded it to the relevant team :)

Rated 1 out of 5 stars

Extremely slow

Extremely slow. Can't even load a webpage properly

September 22, 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Hi Ahmed,
We are sorry to hear about your experience with our eSIM. Did you contact our Support about this? Our Support team is available 24/7.
The issue might be fixed very easily with a small adjustment on our end.
Feel free to contact us at support@voyeglobal.com .

Rated 1 out of 5 stars

Useless Esim

Useless. Avoid.In Austria I tried 2 esims on 2 different machines.Both connected quickly to the A1 cellular network but provided no internet. Support was quick to answer but useless in result. Both machines connected to the internet hussle free with other Esim providers

September 15, 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Thank you for your feedback Amir. We are sorry to hear that it didn't work out this time. As you mentioned, our Support team is available 24/7 and we are always happy to check what might be the issue. Feel free to contact us again if you are still there so we can try fix this issue.
Thank you again for your feedback- it helps us improve :)

Rated 5 out of 5 stars

Probably the best service I've…

Probably the best service I've expirienced so far abroad with esim. The most competitive price plus the most relibable serbvice ever. And a free test period in home country is the winner of it all. Thank you, Voye, keep it up!

September 7, 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Thank you so much for your kind feedback Pavel!

Rated 1 out of 5 stars

Stay Away!

They Limit their unlimited Connection After 2gb, unaccaptable!!

August 8, 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Hi Ole,
We are sorry to hear about your experience with our Unlimited plans.
When purchasing the plan on the website, this limitation is stated on the top so our customers are aware of this before making the purchase.
Feel free to contact our support at support@voyeglobal.com for any questions you have regarding this.
We will be happy to help.

Rated 1 out of 5 stars

I was purchased e sim in USA before my…

I was purchased e sim in USA before my trip to Poland tested and everything was good. After I arrived to poland my card doesn't work I tried to contact to them couples emails but they never answered. I do not recommend this .

July 7, 2025
Unprompted review
Voye Global logo

Reply from Voye Global

Hi Aleksander,
Thank you for writing this review and we deeply apologize for the inconvenience that was made. We have tried to locate an email with your name and last name but couldn't find one. Our email address is support@voyeglobal.com but you can also always contact us via the chatbot on the website and also via WhatsApp. We are available 24/7.
Again, we are sorry to hear about your experience and we hope you can give us another chance soon.

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