The hosts were amazing and the location is great. The house is a row house so there is not private garden (inconvenience with a dog). The beds were very comfortable but the sofas were worn and c... See more
Company replied
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Booking was just about good enough. I would not recommend unless forewarned. After you have booked and paid, they make you pay an enormous amount for damage waiver....taking the cost in higher tha... See more
Company replied
Appreciated the photos and descriptions. Easy to book. I am puzzled as to why the host dos not respond to my messages. I have paid in full. I have some questions (e.g. is there a laundry nearby) but t... See more
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Great stay at the Linton Collection collection in the heart of Edinburgh only a few steps from the Royal Mile basically around one corner . The property had nice modern amenities, easy access very co... See more
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Company details
- #20 of 27 best companies in Vacation Rental
- #5 of 5 best companies in Holiday Home
- #78 of 81 best companies in Tour Operator
- #48 of 55 best companies in Travel Aggregator
- #13 of 15 best companies in Vacation Home Rental Agency
About Vrbo
Written by the company
Vrbo is a holiday rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
How does Vrbo work?
Booking on Vrbo is simple:
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Founded in 1995, Vrbo now offers more than 2 million holiday homes across 190+ countries. From beach houses and cabins to flats and city apartments, Vrbo helps travellers find the right space for trips where privacy, comfort and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space or host-occupied home. That matters for travellers who want more privacy, more room and one home base for family holidays, reunions and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travellers book entire homes for trips that are better together.
Why travellers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travellers who want an entire home where they can stay together more comfortably.
With a Vrbo holiday home, travellers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. search where and when you want to travel
2. compare holiday homes, prices, amenities and reviews
3. book the entire home that fits your trip
Book with confidence
Vrbo helps travellers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveller photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travellers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available via chat and phone. And because trust also means privacy, interior cameras, shared homes and unannounced visits from hosts are not allowed on the platform. Together, these protections help travellers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards programme that lets you earn and use rewards across Expedia, Hotels.com and Vrbo. Members can earn up to 2% in OneKeyCash on holiday rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings and redemption is limited to eligible bookings and participating holiday rentals.
Contact info
United States
- 1-877-202-4291
- vrbo.com/en-gb
3.9
Great
64 reviews
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The Landmark Hotel is shit hole hotel not the cool castle as in the pictures
The Landmark Hotel in Scotland is a shit hole hotel and not the cool castle type building as shown. Also there is no apartment, stove, cooktop, or regular refrigerator. This is a dirty broken furniture crappy hotel room and this is not what I paid for. This is not acceptable!
September 18, 2026
Reply from Vrbo
Hi Amelia,
Thank you for sharing your feedback. We understand your concerns about the property not matching the photos and described amenities, as well as your comments about the room condition and furnishings. We know how important it is for listing details to be accurate and for accommodations to reflect what was booked.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Easy and straightforward to book
Easy and straightforward to book. Even for me,who is not tech savvy.
September 12, 2026
Reply from Vrbo
Hi Tregale,
Thank you for sharing your experience. We are glad to hear that the booking process felt easy and straightforward, even without being especially tech savvy. We know how important it is for the platform to feel simple and accessible for every traveler.
Thanks,
Vrbo Customer Support Team
This is possibly the worst apartment we have ever stayed in
This is possibly the worst apartment we have ever stayed in. The experience started when we arrived in an absolutely awful area; fighting , screaming, the smell of drugs...
We then tried to get in to the apartment and were given a door code. But we weren't given a key. We contacted Expedia who gave us the Hosts number. The Host refused to speak to use so after a few hours one of the other tenants was kind enough to let us in. The site itself is awful, dirty, untidy and very poor.
We continued communication with the Host who blatantly denied that a key was required.
2 days later we finally got a key.
The whole experience was traumatic and stressful; this place is definitely not a penthouse suite!
There is loads more to this story, including pictures if you would like to get more information
September 18, 2026
Reply from Vrbo
Hi,
Thank you for sharing your feedback. We understand your concerns about the property environment, the condition of the apartment, the difficulty accessing the unit, and the delay in receiving the key during your stay. We know how important it is for accommodations to feel accurately represented, easy to access, and supportive from arrival onward.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Using Vrbo's site was easy to use
Using Vrbo's site was easy to use, but the house we rented through them was very dirty. Extremely dangerous and infested with mice.
September 12, 2026
Reply from Vrbo
Hi Ronald,
Thank you for sharing your feedback. We understand your concerns about the property conditions and your stay experience.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Reply from Vrbo
Hi Ian,
Thank you for sharing your experience. We are glad to hear that the app was easy to use and helped you book exactly what you wanted. We know how important it is for booking tools to feel clear and convenient.
Thanks,
Vrbo Customer Support Team
The hosts were amazing and the location…
The hosts were amazing and the location is great.
The house is a row house so there is not private garden (inconvenience with a dog). The beds were very comfortable but the sofas were worn and could use a clean.
Overall it was pleasant, but I was expecting something different.
August 30, 2026
Reply from Vrbo
Hi,
Thank you for sharing your feedback. We’re glad to hear the hosts and location made a positive impression. We understand your concerns about the property setup and the condition of the furnishings during your stay.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Reply from Vrbo
Hi Diane,
Thank you for sharing your experience. We are glad to hear that booking was very easy and that customer service was very good. We know how important it is for travelers to feel supported throughout the booking process.
Thanks,
Vrbo Customer Support Team
Great choice of holiday lets and…
Great choice of holiday lets and reasonable price.
September 17, 2026
Reply from Vrbo
We're so glad you found our holiday lets to be a great choice and reasonably priced. We appreciate your positive feedback!Hi Robertson,
Thank you for sharing your experience. We are glad to hear that you found a great choice of holiday lets at a reasonable price. We know how important it is for travelers to have both variety and value when booking.
Thanks,
Vrbo Customer Support Team
I was able to find a booking that fit…
I was able to find a booking that fit right into my needs without any problems.
September 2, 2026
Reply from Vrbo
Hi,
Thank you for sharing your experience. We’re glad to hear you found a booking that fit your needs without any problems.
Thanks,
Vrbo Customer Support Team
Easy to book and questions answered…
Easy to book and questions answered promptly
Looking forward to our stay!
September 10, 2026
Reply from Vrbo
Hi Sidney,
Thank you for sharing your experience. We are glad to hear that booking was easy and that your questions were answered promptly. We know how important it is for travelers to feel informed and confident before their stay.
Thanks,
Vrbo Customer Support Team
Absolutely disgusting and that is why…
Absolutely disgusting and that is why we don’t stay there it wasn’t fit to stay and your customer service is absolutely disgusting I will not be booking anything with you ever again
I suggest that you have people go and look at some of these apartments from time to time to check they are up to standard as you are still saying the apartment on your site and it is absolutely disgusting.
August 31, 2026
Reply from Vrbo
Hi Nicola,
Thank you for sharing your feedback. We understand your concern about the condition of the apartment and the support you received after deciding not to stay.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can better understand the details of your experience.
Thanks,
Hotels.com Customer Support Team
Very responsive owner and love the…
Very responsive owner and love the location of this unit.
August 31, 2026
Reply from Vrbo
Hi Meg,
Thank you for sharing your experience. We are glad to hear that the owner was very responsive and that you loved the location of the unit. We know how important it is for both communication and location to support a great stay.
Thanks,
Vrbo Customer Support Team
Reply from Vrbo
Hi Malcolm,
Thank you for sharing your experience. We are glad to hear that you found a good selection, fair prices, and an easy booking process. We know how important it is for travelers to have both value and convenience when planning a stay.
Thanks,
Vrbo Customer Support Team
Reply from Vrbo
Hi,
Thank you for sharing your experience. We are glad to hear that the platform was easy to use and offered a good choice of properties. We know how important it is for travelers to have a simple booking experience with plenty of options.
Thanks,
Vrbo Customer Support Team
It was straightforward and easy
August 31, 2026
Reply from Vrbo
Hi Palmer,
Thank you for sharing your experience. We are glad to hear that the process was straightforward and easy. We know how important it is for booking to feel simple and stress-free.
Thanks,
Vrbo Customer Support Team
Reply from Vrbo
Hi Alan,
Thank you for sharing your experience. We are glad to hear that the platform was easy to access and provided plenty of information. We know how important it is for travelers to have clear details when planning a stay.
Thanks,
Vrbo Customer Support Team
Very easy to book
Very easy to book. Great communication. Loved our accommodation.
September 17, 2026
Reply from Vrbo
Hi Mrs Connolly,
Thank you for sharing your experience. We are glad to hear that booking was very easy, communication was great, and that you loved the accommodation. We know how important it is for both the booking process and the stay itself to feel enjoyable and well supported.
Thanks,
Vrbo Customer Support Team
Reply from Vrbo
Hi Brooks,
Thank you for sharing your experience. We are glad to hear that you found the booking service easy and efficient. We know how important it is for travel planning to feel simple and well organized.
Thanks,
Vrbo Customer Support Team
The apartment was not fit for purpose
The apartment was not fit for purpose, the owner was unhelpful with the issues, it was dirty and smelt horrible.
September 3, 2026
Reply from Vrbo
Hi Daniel,
Thank you for sharing your feedback. We understand your concern about the condition of the apartment and the support you received from the owner.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can gather more details about your stay.
Thanks,
Hotels.com Customer Support Team
Booking was just about good enough
Booking was just about good enough. I would not recommend unless forewarned.
After you have booked and paid, they make you pay an enormous amount for damage waiver....taking the cost in higher than a hotel or Airbnb. I have never broken anything or made a mess before. It was too much and unexpected. I felt ripped off.
August 21, 2026
Reply from Vrbo
Hi Karin,
Thank you for sharing your feedback. We understand your concerns about the damage waiver charges and the total cost shown after booking.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
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