Vrients Reviews 9

Tag was partially ripped off on a 300€ hoodie. 15€ for shipping.
When I tried to return they told me I have to pay for tax, duty and shipping AGAIN! It would mean a 248€ fees in total for returning a broken 300€ hoodie. Damn.
Emails from custumer service where rude, agressive and extremly arrogant, customers are clearly dumb and obstacle, worst custumer service ever, refusing to take any responsibility.
This is a joke not a real shop.

I Paid €201 for the sneakers and €20 for shipping. I found that the vamp split off on both sides so that I contacted them to arrange the refund.

They told me the shoes were not that condition before shipping and suggest me to find the shoes maker to glue it or I can get the refund. Also, they told me the shipping+tax imported will be deducted from the refund. Although I thought their respond was so unprofessional, but I agreed at the beginning because it will only deduct a small amount of money from my past experience on other European website.

But I only got €93 for refund, which means they deducted over €100 for my return. This is so ridiculous and completely unacceptable overcharge. After I contacted them, they keep saying that I agreed to deducted the shipping and tax , so that I can not complain bla bla bla…I did not expect I will have such awful experience on this kind of online shop especially they sell expensive stuff. The CS team is so awful and impolite.

Customer service is poor. They did not include the import fees in total cost and when I tried to start a return the customer service man made it certain that I knew I would have to pay even more to send them back. I also later found out that the product I had purchased had been listed in a different fit to the one that the jeans actually are. They were listed on vrnts as regular fit but turned out to be carrot fit. Extremely unprofessional. The only thing I can give positive feedback on is the packaging.

Paid £60 for a pair of sneakers and £15 postage. Asked for size 5.5 women’s show - and they sent me 7 US size - which of course is a size six in the men’s shoe.

Not only charged me £15 for the postage out, but £15 for the return. Queried with customer service to be told I pay for all shipping. £30 to be sent the wrong sized trainer - what terrible customer service

Disagreed - now chasing with PayPal. Customer is always right but in this case, you pay if even if you are.

Never again - and will let everyone know too.

one of my favorite website, if they only review their shipping fee it would be so amazing, over all an interesting store with a great CS

Fast delivery and very good services.

Excellent customer service.

Have shopped here a couple of times and would recommend to anyone