Vroom Reviews 680

They said I had a pre approval then after I paid my deposit to hold the car they said I had to trade my car in. And I explained to them my ex wife has that car so needless to say they denied me after I went through the whole process. Same day tried carvanna and they approved me with little down And I didn’t have to trade the other car in. Vroom suck

Just had the worst experience ever with the dealer. They required insurance in advance so I bought insurance and paid hold fee. The policy is for 30 days which is what they require. But because they need a few days to complete the paperwork they need insurance that’s 35-40 days. No company provides that. Your options are 30 days 90 days or 6 months. I am not going to pay for 90 days worth of insurance when we haven’t even gotten the contract finalized. This is ridiculous really disappointed in them.

After 2 years, I am still horrified by the terrible service I got at Vroom. BUT: MY CAR IS STILL 100% TROUBLE-FREE AND THE BEST CAR I EVER OWNED! Just being honest.

I don't understand how this company can compete with a dealership. How can a dealership turn around the entire transaction in half a day, and Vroom takes up to 3 weeks? The ONLY reason I am a Vroom customer is that the vehicle my wife wants is not available in the city we live in (or nearby cities). This process is unorganized, and no one at the company seems to give a rip that I am dissatisfied. The sales rep I started the process with was very sweet but was uneducated about their products. This is not her fault, but obviously a reflection of the company's hiring and training. I have had to re-send the same documents on multiple occasions. It's hard to believe in 2023, this is the best they can do.

Texas Direct Auto aka VROOM are nothing more than thieves that take advantage of older ladies that do not know better. Do yourself a huge favor and buy from a legitimate dealer that delivers what they promise. These people should be ashamed of themselves. Nothing worse than thieves!

Decided to return the vehicle within their 7 return policy window. We have scheduled 3 times to have the vehicle picked up. Vroom will not release my money for the vehicle until they have picked it up. We have been told on 4 different days the tow truck will come but nobody has shown up. We have lost 4 days of work and life in the process. They will not give us the information of the pickup company in order for us to confirm when they will arrive. We were told that the driver they were using is too busy to get to us but they have not communicated with them or other companies to have the vehicle picked up in a timely manner. We have been waiting 2 weeks.

PROCEED WITH CAUTION
Just closed out a terrible experience with Vroom. Terrible. They are happy to collect all of your PII and collect money. No certainty of what will happen next by when. Each step cam with a new set of questions and new (very pleasant) very inept agents.

Save yourself time and aggravation. Buy your dream car elsewhere.

You have been warned.

I applied for financing and from there something WORSE than Telemarketers, VROOM started calling me all day and every single day.
Just last week they started calling at 6:19 AM AND ON THE WEEKENDS as a matter of fact two Vroom people called at 6:19 AM. One called and while I was scolding him my phone rang and on the other line was Vroom. Both Frank and Mariam both new what time it was when I asked, and they both said the correct time. I ASKED FOR A SUPERVISOR AND THEY BOTH SAID, THEY DIDN'T HAVE ONE! So, I suppose they interviewed, hired themselves and trained themselves!
Due to ignorance, they called me at 6:19 am and actually THOUGHT it would be okay. IT WASN'T!!!!!
Due to UNPROFESSIONALISM they both LIED and said they don't have a supervisor. And thought that would be okay... IT WASN'T!
Due to pure STUPIDITY they both thought after what they did, that they would still get a sale! WOW...

I can promise this, EACH AND EVERY SINGLE TIME VROOM CALLS ME, EVEN IF I MISSED THE CALL, I WILL BE FILING A COMPLAINT FOR HARASSMENT. And I am already seeking legal advice.

I called back for a manager and spoke to Diego who kept saying he's going to hang up. He denied me a supervisor since he couldn't get a sale. And couldn't get me to even speak about a vehicle. I chewed Diego and disconnected the call.
I continued to call for a supervisor.
This time I was transferred to a supervisor who was a complete clown! DON'T YOU JUST HATE THAT? You work so hard for something for it to be a dud when you get it... His name was Chris and he was worthless. Each time I called going forward they all transferred me back to Chris.
Chris would sit on the phone not speaking until he feels like saying, "what you want me to do"? I would then say, you didn't help before so maybe you should help now... He just set on the phone quiet, so I say, maybe start working? Maybe, you can transfer me to a supervisor so she can put my complaint in. Maybe that! He would then say, he's not doing that!
He is the definition of LAZY and the a poor example of a supervisor.

On purpose they transfer me to him! Since he's the supervisor that won't do anything and allow them to carry own like clowns with Vroom Customers.

I said, I am done! I am now filing all my complaints online each time they call me, and his response was, GOOD LUCK WITH THAT!
So I will make sure to include him too.
DATE OF EXPERIENCE WAS 11/21/2022 the system will not all me to enter 11/21/2022...

Wow, look at these horrible reviews! Well add mine to the stack. Gave me an offer and pulled it before the expiration date. Never experienced anything like that before. Soooo, sold to Carvana, a legit company. 2nd car sold to them and right at autotrader pricing without the hassle.

Couldn’t give a negative star review or I would. Absolutely the worst product purchase process of my entire life. I hope this company burns to the ground.

Absolutely horrible customer service seriously considering canceling my order.

My experience was actually really good...until it wasn't. I purchased a car through vroom and I chose to be financed through them as well. Everything went great for the most part. I got a 2020 Kia Forte GT-line. When they delivered the car they called me and said they would be at my house later that day which was a little irritating because I was at work and I called multiple times to let them know the day that would work for me but instead they delivered it two days early and I wasn't able to be there. Luckily they were fine with handing it over to a family member. After I got the car I immediately noticed that the infotainment screen in the car was damaged. They did not tell me about that and they did not list it on the posting for the car. It was bubbling up on the right side which I found out later was due to heat and the only way to fix it was to replace the entire screen. That was a bit annoying because they basically lied to me by not disclosing that information. Other than that I loved the car and I was really happy with it. So.. two months down the road I unfortunately got into a car wreck and the car was deemed a total loss. My insurance paid the value of the car but they did not pay the full payoff amount so I have 5 thousand dollars left remaining. I went back to vroom and picked a new car. I chose financing again and they said I was approved right away. I was really excited because I had just gone through something horrible and I was out of a car. Come to find out.... I was not approved and that was a lie. Not sure why they told me I was when I really was not. One of their sales agents (name was Jose) gave me the run around for like 5 days or more making me think it was going to work out but then he just stopped contacting me. So I got ahold of him and he said they would not finance me unless I paid off the 5 thousand dollars. I asked if it could just be added on to the new loan for the new car and he said no which is crazy to me because finance companies do that for people all the time. Then he said I might be able to be financed through someone else but the next time I talked to him he said the only other bank that would finance me was asking for 4 thousand dollars for a down payment, which I am not able to do either. I was a really good customer for them and I made my payments on time but they would not help me out at all and I think that is messed up. Needless to say, I went through someone else and got a 2021 Kia Forte GT-line. It is a newer nicer car with much lower miles for a better price. Sucks that they lost my business because they could not work with me after I got into a car wreck which was already devastating to me. Hopefully vroom reads these because they should be able to help their customers a little bit after something horrible happens to them. I won't recommend them to anyone.

Vroom is more worried about getting your money than delivering your vehicle. Had delays due to battery not working, then the emission and still no vehicle!!! I do not recommend purchasing a vehicle from Vroom! They are very casual about everything after documents are signed!

Vehicle was delivered 6-5-22. It’s now 10-26-22 my truck is sitting in my driveway still not registered due to title problems. Absolutely terrible experience my recommendation would be to buy someplace else

I wasted a week of my time unsuccessfully trying to sell my car to Vroom. On Sunday I filled out their online forms to start the process. The forms asked me to indicate whether or not the car had ever been in an accident -- it had been, a minor fender-bender, but the damage was professionally repaired. I stated that it had been in a fender-bender. No problem, evidently; Vroom gave me an offer immediately of $21,000 for my car, which was a far better price than either CarMax or Carvana, so I accepted the offer. The next day I received the contract via email, which contained a paragraph saying that by signing, I was stating the vehicle had never been in an accident. So I called Customer Service to say that I couldn't sign that contract, and could they please send me one that did not contain that particular language. No problem -- they'd get that done and a new contract sent to me within two business days. Well, two business days elapsed and no contract. I spoke with one rep who told me to wait a while longer. Then I called the next day and asked what was going on (this is now four days after filling out the online form) and was informed that Vroom would not be buying my vehicle due to Vroom's policy of not buying any damaged vehicle. I wasted a considerable amount of my valuable time on this process. Why didn't Vroom's Web site simply tell me "Sorry, we can't buy your car" ? And the most aggravating part was that the "Customer Service" rep simply couldn't understand why I was unhappy with the experience. I requested that a manager call me back, but I'm not holding my breath. Obviously, I recommend you avoid trying to sell your car to Vroom. CarMax is more expensive (both for selling and buying) but I have *never* had a bad experience with CarMax.

I Checked Vrooms online price on a 2019 GMC Savanna Van. Vrooms selling price was $41,000. I then checked what Vroom would give me if I sold them my 2019 GMC cargo van with less miles in as new condition, Vrooms offer was $12,000!!! What crooks!!! Carvana and Carmax both offered me just over $29,000 to buy my vehicle. I have the printed documentation from all 3. DO NOT DEAL WITH VROOM OR YOU'LL GET SCREWED !!!

I would not deal with this company what so every.
They are running a BAIT AND SWITCH scheme using the Reservation Money $249 and keeping it. They notified me at my Hub that a contract was being sent to me within 24hrs to sign to purchase the car and sold the car during that time frame. I put insurance on the car even at that time as requested by VROOM My HUB. Then waited for two days for a contract. Then upon checking My HUB, I learned car was sold to someone else. I contacted them and discussed this with them. I requested the reservation fee to be refunded back. They refused to do so. Not only that I lost some of the money for the insurance I placed on the car, requested by vroom. I've placed a complain with the Federal Trade Adminstration and the BBB. I've got all snap shots and documents to prove my point.

In a simple nutshell Vroom baited and switched. Went through the whole process to purchase just to be told the vehicle l was interested in was too old for Vroom lenders to finance except one that presented terms much more then l originally was able to do.
If Vroom is going to offer cars that are more then 10 years old ok but don’t suddenly come back with an offer no where near the original offer.
6 lenders only one would consider my offer. Let me point out my credit score was very good.
Original offer was $3000. Down and approximately $225.a month for 72 months. Suddenly changed to $5200. down and $276. Each month for 54 months. Not looking for the excuses don’t advertise how easy it is to buy from Vroom then pull the old switcheroo because of the year of the vehicle. What burned me the most was being told if l wanted to purchase a newer vehicle no problem.
Won’t be using Vroom’s website again.
SHAME

Be very cautious before you do any business with these guys. They took my money and then it was impossible to get a hold of anyone you get a bunch of worthless people that work from home who have no balls no one to turn to to ask a question they don’t know nothing half of them don’t speak English be very cautious go to a different dealership We bought a car from Carvana and it was a smooth transaction I’ve ever had in my life I’m warning you this is a major warning be careful dealing with these guys

Do NOT believe the reviews that said they had a great experience, that’s what I did and I will forever regret using vroom. Made my first car buying experience absolutely horrendous.

* customer service is obnoxious. Expect 4-6 people calling you throughout the day.
* I already started the process and I still had representatives calling me to get me started on steps that I already completed.
* For an online dealership, their website is trash. They’d send me links to different forms and there were several occasions where the website would say it was down or I was sent a faulty link.
* I was trading in my old car and they had to draft up my deal summary multiple times due to them forgetting to add things on… for example my trade in car.
* The easiest part about the whole process was putting my down payment on the car… which doesn’t surprise me at all
* After paying, they send you an email saying you’ll receive your contracts overnight or within 24 hours. I received my paperwork over a week later.
* They claim that within 10-14 days of purchase your car will be delivered. I finished my purchase February 2nd and received an email saying my car has an estimated delivery date of February 25th. Which was over 3 weeks away and they claim it’ll only take 2 weeks at most.
* I decided to wait until the 25th. I was already frustrated with the process. On February 16th I get a call that morning and tell me my car is being delivered at 11am. I was happy to get my car right at the two week mark, but I was annoyed that I was only given a couple hours notice for my delivery.
* I was happy to have my car, but I was extremely upset that my car needed an oil change right away and my wipers were broken. So I had to spend money on the car right from the start.
* I got an email on Feb. 26th saying my title and registration were being processed by my states dmv and that I’d receive an email with a tracking number. They claim the process time can take up to 12 weeks. My temporary tags expired April 8th, I made the decision to risk driving with an expired temporary tag due to it being my only transportation to work and in hopes that my plates would arrive soon.
* I emailed them on May 5th (2 days shy of 10 weeks) to check in. I was going to apply for an extension on my tags through vroom. They emailed me a couple of days later saying that was no longer a possibility in the state of Texas. They said they could get me a rental car, but that I would have to pay the deposit. I personally did not want to get stuck driving a rental car while the car I am paying for sits in my garage
* After multiple calls with vroom about where my plates and registration were, I chose to go into my states DMV to check on my plates and registration. I went in on May 31st. When I got there they told me that they received the paperwork 2 weeks after I received my car and that the paperwork wasn’t complete so they sent it back and they hadn’t heard or received anything back. They reached out to them for me and told me that they’d hopefully receive something soon. I then had to pay $30 to get an extension on my temporary tags.
* FINALLY, on June 24th (1 day shy of 17 weeks) I received my plates in the mail. I didn’t receive a tracking number or anything, but I literally felt like I could cry… I was so relieved.
* Overall this process was beyond horrible. It took 5 1/2 MONTHS to finish the whole process. Customer service was a nightmare. No matter how many times you reach out to get answers it won’t do any good. They are just as confused as you are as a customer! I thought I read enough reviews before deciding to give Vroom a chance, but I was wrong.