Vroom DO | Punta Cana car rental Reviews 41

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Everything was absolutely perfect. The rental car was very clean, comfortable, and in great condition. The entire process ran smoothly no issues, no delays, and no surprises. Customer service was frie... See more

Company replied

Rated 5 out of 5 stars

Great service, exact car we wanted for 3 days but decided we needed it for longer which wasn't a problem, great communication and friendly staff. Thanks again.

Company replied

Rated 5 out of 5 stars

No hidden fees at the pickup. Their price includes insurance and liability, which is hard to find. Amazing customer service experience before and during the trip. They track your flight to make sure t... See more

Company replied

Rated 5 out of 5 stars

I’ve rented cars all over the world but this was by far the easiest experience I’ve ever had! Communication was quick, there were no secret hidden costs or charges at the end, full insurance included... See more

Company replied

Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Limousine Service
  4. Tourist Attraction
  5. Travel Agency
  6. Van Rental Agency

Written by the company

Welcome to Vroom.do, your go-to choice for car rental in Punta Cana! As the newest player in the market, we are here to shake things up by offering a superior and more affordable car rental experience. Whether you need a car rental in Punta Cana, Bavaro, Cap Cana, or at PUJ Airport, we’ve got you covered. Why choose Vroom.do? Well, we believe in making your car rental experience as smooth and hassle-free as possible. We don’t waste your precious vacation time; our pick-up and drop-off process takes less than 5 minutes! Plus, our fleet includes everything from the cheapest car rental options in Punta Cana to luxury car rentals, ensuring you find the perfect ride for your needs. Our cars are new, clean, and ready for your adventure. As experts with 20 years of experience in tourism, we know the Dominican Republic inside out. We can recommend the best beaches, beach clubs, water parks, and hidden gems to make your trip unforgettable. Despite being new, we strive to outshine the older car rental companies by offering better service at better prices. Choosing us means choosing a partner who cares about your experience and is eager to help you explore Punta Cana, Cap Cana, Bavaro, and beyond. At Vroom.do, we are committed to providing the best car rental experience in Punta Cana. Book with us and see the difference for yourself!


Contact info

4.8

Excellent

TrustScore 5 out of 5

41 reviews

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Rated 5 out of 5 stars

Everything was absolutely perfect

Everything was absolutely perfect. The rental car was very clean, comfortable, and in great condition. The entire process ran smoothly no issues, no delays, and no surprises. Customer service was friendly and professional, and picking up and dropping off the car was quick and easy. I’ll definitely rent from them again. Highly recommend!

April 10, 2026
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Maricet, thank you so much for your kind words - we truly appreciate you taking the time to share your experience. It means a lot to our team.

We’ll be very happy to welcome you again anytime. Safe travels and see you next time! 🚗

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Rated 5 out of 5 stars

Great service, perfect.

Great service, exact car we wanted for 3 days but decided we needed it for longer which wasn't a problem, great communication and friendly staff. Thanks again.

March 31, 2026
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Dear Kevin,

Thank you so much for your kind feedback — we really appreciate it.

It was a pleasure assisting you, and we’re glad everything worked out smoothly. You’re always welcome back anytime, we’ll be happy to help again.

Best regards,
Alexander

Rated 5 out of 5 stars

RENT HERE !

No hidden fees at the pickup. Their price includes insurance and liability, which is hard to find. Amazing customer service experience before and during the trip. They track your flight to make sure to be there at the right time. My phone had died during the flight, so we were late for the pickup, but the rep Alex patiently waited for us where other companies probably would've cancelled or charged us. Flexible for the payment and the dropoff/ pickup locations. Do yourself a favor and rent your car with Vroom.do, I will make sure to do business with them again if I ever come back to the Dominican Republic.

March 12, 2026
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Thank you so much for this amazing review — we truly appreciate it.

It was a pleasure assisting you, and we’re very glad everything worked out well, even with the delay. Alex will be especially happy to hear your kind words.

You’re always welcome back, and we’ll be happy to take care of everything again on your next visit.

Best regards,
Alexander

Rated 5 out of 5 stars

Thank you!!

If I could, I would give 5+ stars. An excellent company — honest and punctual!
Special thanks to Alexander — a wonderful person who is always ready to advise and help.
I highly recommend it! On my next vacation, I will definitely use their car rental service again.
Thank you for everything!💓

December 23, 2025
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Dear Lina and Bod'a,

Thank you so much for your kind words — it truly means a lot to us.

It was a pleasure assisting you, and I really appreciate your trust. I’ll be happy to help you again anytime you’re back.

Wishing you all the best, and looking forward to seeing you again!

Best regards,
Alexander

Rated 5 out of 5 stars

Very Professional

Very Professional! Helped us to rent a car for our vacation. We were pleased with the Kia we rented. Prices were fair and they did drop off and pick up the car from our resort which saved us a cab ride and extra time/ money. Communication was great and they returned my messages quickly. Easy process and we will be renting a car from Vroom DR for our next visit. Thank you!!

September 18, 2025
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Megan, thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your Kia rental and that our delivery and pick-up service made your vacation a little easier. It’s great to know the process felt smooth and communication was helpful — that’s exactly what we aim for.

We truly appreciate your trust and can’t wait to help you with a car rental again on your next visit to the Dominican Republic. Thank you for choosing Vroom DO

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Rated 5 out of 5 stars

Great communication

Great communication, prompt, clean car with full take of gas. Car was in excellent condition. Was very comfortable and accommodating

June 19, 2025
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Vanessa, thank you so much for your kind words! We’re delighted to hear that the car’s condition, comfort, and our communication met your expectations. It’s wonderful to know the rental experience was smooth and accommodating for you.

We truly appreciate your trust and hope to welcome you again on your next trip. Thank you for choosing us! 🚗

Rated 5 out of 5 stars

Why rent from Vrooom.do

Vroom is a people oriented car rental company. Great service, clean, reliable cars and fair prices. I would recommend renting a car from Vroom.do. Alexander is fantastic.

March 8, 2025
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Charlie, thank you so much for your heartfelt review! We’re truly happy to hear that you felt our people-oriented approach and appreciated the cleanliness, reliability, and value of our cars. Your recommendation means a lot to us.

And thank you for the kind words about Alexander — he’ll be thrilled to hear them! We look forward to helping you again on your next visit

Rated 5 out of 5 stars

Clean and well-maintained cars

Clean and well-maintained cars, quick and hassle-free key handover. It was a pleasure dealing with this company. Highly recommend to everyone!

January 25, 2025
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Mariia, thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the clean, well-maintained cars and the quick, hassle-free handover.

It was truly a pleasure assisting you, and your recommendation means a lot to us. We’ll be happy to help you again anytime!

Rated 5 out of 5 stars

Excellent service

I had a very good experience and I will use their services again when I am back in Punta Cana.
Thank you!

January 3, 2025
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Radu, thank you so much for your kind feedback! We’re very happy to hear that you had a great experience with us.

It means a lot that you plan to use our services again when you return to Punta Cana — we’ll be glad to assist you anytime.
Thank you!

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Rated 5 out of 5 stars

More than expected.

We needed a rental last minute and they more then accommodated our needs and expectations. Treated us amazing from beginning to end of rental. If I knew how easy it was would have rented the car for more day but now I know who to go to on my next vacation. They brought the car to resort and picked it up there also.

November 2, 2024
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Mike, thank you so much for your amazing review! We’re really glad we could help you with a last-minute rental and exceed your expectations. It’s great to hear that the entire experience — from delivery to pick-up at the resort — felt smooth and comfortable for you.

We truly appreciate your trust and are happy to know we’ll be your go-to choice for future vacations. Looking forward to assisting you again!

Rated 5 out of 5 stars

The easiest rental car experience I…

The easiest rental car experience I highly recommend and will use again when back in Punta Cana. Car was delivered to the hotel, the rental rate was excellent. Great communication.

November 3, 2024
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Lisandra, thank you so much for your wonderful review! We’re thrilled to hear that the rental process felt so easy and smooth for you. Delivering the car to your hotel and keeping communication clear are things we’re glad made your experience even better.

We truly appreciate your recommendation and can’t wait to assist you again when you’re back in Punta Cana!

Rated 5 out of 5 stars

Great rent a car setvice in punta cana

Great rent a car setvice in punta cana. new cars, responsive managers, friendly prices. definitely recommend 👍

November 2, 2024
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Ekaterina, thank you so much for your kind review! We’re very happy to hear that you enjoyed our service in Punta Cana and appreciated the new cars, responsive team, and fair prices. Your recommendation means a lot to us.

We’ll be glad to assist you again on your next trip!

Rated 5 out of 5 stars

Such an amazing experience renting a…

Such an amazing experience renting a vehicle from them, they dropped the car and picked it up from the airport. The owner was available for any questions we had during our stay. Highly recommend!

October 29, 2024
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Ali, thank you so much for your wonderful review! We’re delighted to hear that your experience was amazing and that the airport drop-off and pick-up made your trip easier. It’s great to know you felt supported throughout your stay — we’re always here to help.

We truly appreciate the recommendation and would be happy to assist you again on your next visit!

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Rated 5 out of 5 stars

Best car rental in Punta Cana

Great service and great overall car rental experience! Very affordable prices. The vehicle I rented was delivered straight to my hotel which was a huge plus! Definitely recommend!

October 12, 2024
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Alessandro, thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great rental experience and found our prices affordable. Delivering the vehicle straight to your hotel is one of the ways we try to make your trip easier, so we’re glad it was a big plus for you.

We truly appreciate your recommendation and hope to welcome you again on your next visit!

Rated 5 out of 5 stars

Excellent service by Alex

Excellent service by Alex. Quick response, good price, car is in a perfect condition.

September 27, 2024
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Maksym, thank you so much for your review! We’re delighted to hear that Alex provided excellent service and that the car and pricing fully met your expectations. Quick communication and great vehicle condition are exactly what we strive for.

We appreciate your trust and hope to assist you again on your next visit!

Rated 5 out of 5 stars

Vroom DO | Punta Cana Car Rental

Vroom DO | Punta Cana Car Rental
A fantastic experience! The car was in great condition, the rental process was smooth, and the customer service was excellent. Vroom DO made our trip to Punta Cana even more enjoyable. Highly recommended for anyone needing a reliable rental car. 5 stars!

September 10, 2024
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Dear Yosef,

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with Vroom DO. Providing smooth rental processes, top-quality vehicles, and excellent customer service is our top priority. We're delighted that we could make your trip to Punta Cana even more enjoyable. We truly appreciate your recommendation and look forward to serving you again in the future!

Warm regards,

The Vroom DO Team

Rated 5 out of 5 stars

Service was very professional and friendly, clear communication and no hidden costs.

I was very pleased with the service of Vroom. We rented the car last minute, but because of very quick response and clear communication about the costs, we could explore more of the DR by car. The car was delivered and picked up and that was very convenient for us, because we were staying in Airbnb locations in Uvero Alto and Bavaro. The car was new (2024) and nice to drive and we even extended our rental period, just by WhatsApp. We’ll sure recommend Vroom to others.

August 29, 2024
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Vroom and that everything worked out smoothly for your last-minute rental. It's awesome that you got to explore more of the Dominican Republic with ease! We're always happy to help and it’s great to know the car delivery and pickup made things more convenient for you. Thanks again for choosing us, and we’d love to welcome you back anytime! Safe travels!

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Rated 5 out of 5 stars

BEST RENTAL EXPERIENCE!

I’ve rented cars all over the world but this was by far the easiest experience I’ve ever had! Communication was quick, there were no secret hidden costs or charges at the end, full insurance included for peace of mind, the car was immaculate & comfortable (Kia Sonet which we had for 15days) and was incredibly cheap on fuel! Vroom even gave us a bunch of recommendations of places to visit & things to do! Couldn’t recommend more highly. 10/10!

August 13, 2024
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Jaylene, thank you so much for your amazing review! We're thrilled to hear that your experience with us was the easiest you've had, and that you enjoyed the Kia Sonet. We always aim to provide transparent and hassle-free service, so it's great to know we hit the mark. We're glad our recommendations added to your trip as well. We look forward to welcoming you back on your next adventure! Safe travels and all the best!

Rated 5 out of 5 stars

Alexander provided excellent customer…

Alexander provided excellent customer service,he was very responsive and exceeded my expectations and the price for the rental was very affordable. I will definitely rent from Vroom again!

August 20, 2024
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Dear Paul,

Thank you so much for your kind words and for taking the time to share your experience with Vroom! It was truly a pleasure to assist you, and I'm thrilled to hear that our service exceeded your expectations. We strive to offer not only affordable prices but also exceptional customer service that makes your car rental experience in Punta Cana smooth and enjoyable.

Your feedback is incredibly valuable to us as it helps us to continually improve and ensure that every guest receives the high level of service they deserve. We are delighted to know that you found our responsiveness and pricing to be satisfactory.

We look forward to welcoming you back to Vroom DO for your future trips! If you have any special requests or need any assistance in the future, please don't hesitate to reach out. Safe travels and see you next time!

Warm regards,
Alexander

Rated 5 out of 5 stars

Was an amazing experience overall

Was an amazing experience overall! Easy to communicate with, got the rental within 30-60 mins of speaking to a representative. Made my experience in DR so much better then i expected! Owner of company was extremely helpful and very kind, definitely made the process of renting the vehicle so smooth I would definitely choose this company again.

August 14, 2024
Unprompted review
Vroom DO | Punta Cana car rental logo

Reply from Vroom DO | Punta Cana car rental

Dear Hanene,

Thank you for sharing your experience with Vroom DO! I’m so glad to hear that our service made your time in the Dominican Republic even better than you expected. We understand the importance of a smooth and hassle-free car rental process, and it's great to know that we could deliver that for you.

It’s always our goal to provide prompt and efficient service, so I'm delighted that we were able to get you on the road within an hour of your initial contact. Your kind words about our team and the owner’s assistance mean a lot to us, and they inspire us to keep offering the best possible experience to all our guests.

We can't wait to welcome you back to Vroom DO on your next trip! If you ever need anything, whether it’s another rental or just some travel advice, please don’t hesitate to reach out. Safe travels and see you soon!

Best regards,
Alexander

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