It’s a wonderful product but the fact that it needs refrigeration can be a problem. Thankfully, we have good neighbours who put the package straight into our refrigerator. I did think I’d asked for t... See more
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About VSL# UK
Written by the company
The VSL# range currently comprises of: VSL#3, one of the world's most concentrated and well-researched multi-strain probiotics, and VSL# Fibre. A synbiotic combination of live bacteria and fibre, designed to help restore a healthy bowel and facilitate intestinal transit, providing relief from constipation.
Contact info
Building 1410, Arlington Business Park, Theale, Reading, RG74SA, Theale, United Kingdom
- customerservice.uk@nordicpharma.com
- vsl3.co.uk
Replied to 4% of negative reviews
Typically replies within 1 month
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Horrible customer service
Good product, however, the company that distributes it in the UK is a complete and utter joke. This company, Nordic Pharma Ltd, is letting this brand down. I ordered probiotics to be delivered cold, but they arrived 5 days later, and the box was totally ruined. I tried to get in touch with them, and they are totally ignoring my messages. Basically, they take your money, and there is absolutely zero support.
This probiotic is absolutely amazing
This probiotic is absolutely amazing, is saving my life for the last year.
I have ulcerative colitis plus food allergies it was severe hard life before starting my use. I was suffering with a constant pain.
In the first week, I already felt response of my body getting better. And now I can say, I am having quite normal life again.
I am very glad and blessed to found VSL3.
I was recommended these by the vet for…
I was recommended these by the vet for my cat (for IBD). It's been 6 months and they work great.
Honestly can't tell a difference
Honestly can't tell a difference. was recommended by my doctor but I can't tell any difference of a healthier bowel. So might be a hype or a hoax.
Very efficient as usual.
The item took more than 72hrs to arrive…
The item took more than 72hrs to arrive despite 48hr Royal Mail being booked.
Very good probiotics but too pricey for…
Very good probiotics but too pricey for regular use
Great quality
Quick delivery, according to temperature requirements. Great quality product, seeing first improvements already in gut habit.
Great, but expensive
I took vsl3 when taking antibiotics and have even gotten them for friends when they're on an antibiotic course. Keeps my digestion steady. They also had a good experience
It's expensive : ( . The purchasing process was good, no issues.
I got originally recommended these by a doctor so it gives me more trust in them.
It was recommended by my Docot
It was recommended by my GP as being helpful to my digestive issues. From a 3 month trial where I think it has helped I now have a 12month contract.
great product
honestly - these probiotics are the best on the market - they are pricey but worth it. great service and always well packed - i used the cold delivery, and they do arrive quite cold which is reassuring for the life of the probiotics.
Satisfied
Good communication, the bacteria are very effective for my needs, and good delivery.
Excellent product!
Excellent product, quite expensive but I suppose you get what you pay for.
Helps my diet and also has a calming…
Helps my diet and also has a calming affect on me
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