Vuelingairlines Reviews 118

Zero respect to the client.

Zero to customer service.

Zero to the vueling app.

Zero to the check in counter employees.

Charged me 60 euros for a handbag. Unbelievable greed. I have flown with this carry-on bag for ten years. Suddenly, at the boarding gate, the rude staff member decided it didn't fit the "new dimensions" and forced me to pay 60 euros on the spot or miss my flight. They treat passengers like cattle. No water on board, cramped seats, and hidden fees for breathing. Never flying with them again.

They do not answer or deal with complaints, to say the whole company is awful is not and understatement

We bought tickets from the Vueling website and arrived at the check-in only to be told our tickets have been cancelled and that we would have to book another flight. We got no notification of the cancellation via email or SMS. The best we could do is book another flight several hours later which was significantly more expensive. So their mistake forced us to provide them even more money to be able to continue our scheduled travels. Absolutely unconscionable conduct from Vueling, avoid.

Update: After filing a complaint, Vueling responded that them cancelling our flights was 'beyond our control' and 'As it was an extraordinary circumstance, which we were not able to avoid despite putting all reasonable measures in place, in accordance with Article 5.3 of Regulation (EC) No 261/2004 of the European Parliament, and with the case law of the Court of Justice of the European Communities, you are not entitled to any form of compensation.'

On a subsequent flight with Vueling, we were delayed an hour checking into the airport because their automated check-in machine seemingly wasn't working for anybody. At least we were allowed onto the plane this time. However, we had to wait almost another 2 hours in the plane while it was being repaired on the runway. Out of three of our journeys with Vueling, two of them we experienced issues.

Luggage was left at the departure airport. On the fourth day I had to collect the luggage by my own meaning 200 km distance in total. The Iberia flight company who was dealing with the issue refused to give me a receipt, so I could only take a picture of the doc I had to sign for handing over the luggage. In due time, I tried to claim the expenses over their website, not possible, their system refused to accept the luggage tags. I called them several times so I could pass the digital bot and get to a human. They opened a case and send me a few emails. First asking for pictures of the blue tags on the luggage. Next, vueling argued that the luggage was delivered on the same day of arrival (lied bluntly). Next, asking for a proof that it was delivered 4 days later (they knew that Iberia didn't provide any evidence), fortunately I had taken the pic. The next 3 consecutive Mails was about evidence of delivery (all in purpose with the strategy that the client will get fatigue and give up). Finally, they asked me to upload the invoices of my expenses. One month after since, no news no refund, total IGNORANCE. For that effort and time+ psychological stress + considerable additional expenses NEVER AGAIN VUELING.

They are scammers. I booked a car rental from Vueling cars operated by Cartrawler. In the booking form, they put flight number as optional. However, my flight was delayed for 1 hour. They cancelled my whole booking and refused to refund my money back. They claim that I must have given them my flight number.

Avoid renting with them at any cost.

bought paid and received payment confirmation from bank and e tickets from vueling and boarding cards from vueling and showed up in copenhagen airport on the date of flight in due time arrived at the gate only to be denied boarding -
Vueling Airlines sent me an email 49 minutes before departure fraudulently claiming there was an issue with the payment - and denied us boarding - 12 hours later Vueling Airlines refunded the payment for the purchased tickets
so they did have all along received the payment - otherwise how could they send a refund 12 hours after the flight departed.
Vueling Airlines has since then denied I am entitled to any compensation as they say they have refunded me the full price for the tickets.y vacation was ruined it cost me 2 x Granada Cards tour passes ( also denied compensation by spanish insurance company despite having bought cancellation insurances )
and it cost me a cancellation fee of the booked hotel of 97€.
I know from a confirmed source that Vueling Airlines 2 days earliwr had done the same to at least one other customer flying from copenhagen .
Vueling Airlines had allowed their flights to be overbooked on both occasions but refuse to compensate according to EU law

DONT FLY WITH VUELING AIRLINES

they are driven by a management that do not shy away from breaking EU law in their fraudulent behavior

all I claim above is well documented

SHAME ON VUELING AIRLINES

You could start by practising what you preach, your terms and conditions are a joke, YOU state that should a flight be over 2 hours late, you will look after your passengers by giving them food and drink. But not you people. Oh no. You completely ignored your duty of care, not a thing was offered to and of the passengers by any members of your staff. The flight was 3 hours late and you let us all buy our own food, which would have been unnecessary if you had followed your terms and conditions. I am appalled at the shody way you run your outfit and have no thought for the people who pay your wages. I will never consider flying with you never mind flying with you. A very disgruntled ex passenger

My flight was canceled, and I applied for a refund, but the amount I got back was not even close to the amount that we paid.

I tried contacting them via provided services, but never got past the automated system. Their automated system is utterly unhelpful.

I can't emphasize enough their lack of customer service. It's like it does not even exist. User's recommendation: Don't travel by Vueling. If you do, pray to god that you don't have to contact their customer service.

Overbooked flight from Barcelona to Birmingham VY8754. Vueling bullied 16yr old boys, yes children at the departure gate & refusing to let them on in favour of adults. The flight was overbooked their seats were given to adults & they were left stranded at the airport. So far no help from Vueling customer service

OMG what a complete balls up.
Got to the check-in desk and gave in our passports and tickets, four of each. Explained that we had booked the extra seats, an option that is clearly available for anyone booking with Vueling on their website NOT on the app that I am aware of.

The lady at the desk got told to off load the extra seats!!!
We questioned this and was told by the queue supervisor that it was ok and we would keep all the seats.
When we got to the boarding gate we checked again and they had no idea you could do this, one of the person's checking the tickets at the gate just turned round to her colleague and said I haven't checked anyone in, again another example of lack or good service as you could tell they didn't care and was told to check with the staff.

As we boarded the plan we could see that Vueling had resold our seats.
We explained to the crew that we had paid for the extra seats, not their fault but they didn't understand. We took our seats but still have lost our extra seat. The crew are trying to work it out and get and outcome to everyone's satisfaction.
Then the captain came out of the cockpit and aggressively pointing at us making it clear to everyone on the plane that we had raised and issue regarding seating.
After another number finger points and some none helpful words (as people do understand other languages), they decided to move the extra people to the row behind.
No formal apology was given just a lot of looks and finger pointing.

Just before we pulled back we were still waiting for 2 other passengers who were clearly late, but the aggressive captain done an announcement on the tannoy and clearly claimed that the very little (6 mins) delay of the plane was down to the seat problem (mainly that we had caused this problem) making it look like we had caused the problem. As soon as the late passengers turn up and sat down we were on our way, so I don't think our seat problem caused any delay.
There was no visible checking of seatbelts and where bags were placed on the plane.

After take off the crew the crew quickly closed of the front curtains and toilets (with no explanation) even though there was no problem with them (as they used them).
They turned away elderly people, a pregnant lady and other people all why they sat there eating their food and chatting and crying.
Such bad customer service, it was the most disgusting experience of customer service I have received for a while.

You can clearly tell it is an old BA planes used by Vueling (or BA budget, very budget).
No comfort in the seats, it actually felt more comfortable on a bus seat as at least they have sponge in them.

This is BAs' idea of flying from Gatwick but not using BA planes.
The get out clause for BA, run their troubled timetable but give most of it work to Vueling.

They say ignorance is bliss, well I can certainly say they must have it down to a 'T'.
Is Vueling the company I would choose for future traveling, probably not and probably would only recommend at a last resort and choice.

Rating  ✈ (1) out of ✈✈✈✈✈ (5)

Absolutely awful experience flying with this airline! Staff were rude and unhelpful. We paid for priority boarding and for extra bags to go in the over head storage rather than under our seats! Due to running out of space as they allowed those that hadn’t paid to place their bags in the over head storage we were forced to put one of our bags under our seats! The air stewardess shoved the bag under the seat despite it having the correct tag showing we had paid for it to go in there. She managed to break several small items my 7 year old boy had purchased with his holiday money! Then they announced that due to a child with a peanut allergy on board they couldn’t do an inflight service including drinks!! What! Not even water!! They closed the front toilets off just for their use and they spent the whole flight in the galley chatting and drinking coke and water that apparently couldn’t be sold to customers! I asked for some water to take medication and reluctantly one of the staff poured me some warm water out of a large opened bottle! I’d like to note all cabin crew sat and ate their food and served the captain and first officer their food, but us as customers were deemed unworthy to even get a soft drinks service! Awful awful airline! Never fly with them ever again! I’ve even contacted the CEO over a week ago and lodged a complaint but they are even too rude to even acknowledge they have received it! Never in all my years of flying have I experienced this awful customer services!

From the beginning things were bad, first of all we were told to que according to group numbers by a lady who mumbled the instructions and we could not hear. There was such a rush with the entire plane mobbing the departure desk that we could not even ask which que was which, we ended up in the wrong que and ended up jumping in front of everyone.

Directly after this they left a gate open which led to a dead end and never attempted to rectify.

The next issue was COVID controls, i check their website and it asked me about my route and clearly stated that there were no COVID restrictions, when we got to the gate we were asked for masks which we assumed that we did not need.

The next problem was plane dismemberment, they insisted that we would leave row by row. The caused immense tension for all passengers, especially for the ones at the back who were delayed by the people who were not in a rush and almost resulted in a fight.

Most of these practices are the opposite of all airlines, the practices used are tried and tested and they should look at other airlines, as suspected they have an immense low rating on trust pilot. I will never use them again and one of my flights was with Wizz Air which much, much better.

For our last holiday my wife wanted to go to Paris before it was it was impossible due to ill health. We booked Newcastle to Paris return with Vueling airline On the Orly to Newcastle return. We arrived on time Seen flight cancelled. Went to check in and told no problem and come back in one hour for correct check in time. Went back told the flight was cancelled.? We asked for help from Vueling desk they looked at my phone found flight cancelled 0230 in morning. We were not up then. She told me we were booked next day to Gatwick not Newcastle We asked for help with hotels phone food nothing but told book with Airfrance to get to Newcastle.
We were at the airport my wife 74 yes old attending memory clinic and I have severe hearing loss with 2 hearing aids and heart problems She is my wonderful ears and I am her guide to keep her from wandering off as she loses direction.
I had to get us from Orly to Charrles de Gaulle book a hotel and to our check in the morning after. Sounds simple you try it deaf anxiety off the scale
After 10 emails complaints about treatment they put 148 pound in our bank. Not acceptable the flight alone cost 500. They give me some reason of weather problems.
The one thing I would like to say that young French people are wonderful and helped us many times in the holiday We were totally disillusioned with Vueling and there CEO Marco who we contacted twice with no response . But congratulations on the profits you make from peoples misery and upset.
I did cheekily suggest to him to save money was to sack all customer service and put in an automated answer phone in saying do not bother we will not pay out fair compensation. Please do not do that Clearly they are only following policy which comes from the top and they followed company policy regardless of they really feel
Do not let old age and health problems stop booking flights get the correct insurance with a good airline and you can a have a wonderful holiday. . I stopped at Piapia hotel the staff for older people were wonderful
Love to all the lovely French people for helping my wife when she fell over Hazel John
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Date of travel: June 2022

Don't waste time checking in on line, there is no bag drop and you will have to queue for check in. 8 desks but only 2 staff at peak times

Horrible experience flying from Barcelona - queued for 2 hours, no announcement to come to front of queue for my flight, then when arrived at front of queue was told too late to check the bags so missed flight. Cost me £500 to get alternate flights. Submitted refund request but didn't even receive a reply. Avoid at all costs!

Why is a star needed when Vueling deserves zero? In theory they are an airline and time is a critical factor as flights are specific to a date and yet they do not respond to calls, emails and even when you are able to submit a problem case, they do not respond. According to TrustPilot they have not responded to reviews either. Just do not use them!

I’d give this lot of greedy a*seholes less stars if I could.
In October, I booked return flights at €22.99 each way from Dublin to Barcelona heading there in early 2022. Between paying for my seat, priority boarding, paying for a bag to go in the hold, plus covid insurance, basically the whole shooting gallery, the total price came to €143. Vueling even suggested I check in. I tried to do this repeatedly but couldn’t. Now I know why.
Last Wednesday I received notice from vueling to say that my flight details had changed. I assumed it meant a flight time. However when I checked late on the 22nd, I found that vueling had moved one of the flights 3 days forward and cancelled the second flight altogether. And this is the best bit, there were no return flights from Barcelona to Dublin available for the rest of January. This meant I could get to Barcelona (albeit 3 days earlier than intended) but couldn’t return to Dublin for over 3 weeks.
They asked me if I wanted a cash refund or a credit for a further vueling flight. We’ll increase your refund by 10% they wittered. I worked it out. That comes to €5.98 extra off a flight that has increased from €22.99 to over €140. I’d sooner get caught on an island with a bunch of protein-fixated deranged cannibals who haven’t had a square meal in years than ever have the misfortune to deal with Vueling again. Vueling, you greedy sods. You should hang your heads in shame.

Need to ask question,bot didn't know answer,no where to go

Customer service by phone not responding, I have a problem with my booking and I can not do anything because they are not reachable at all !!!!