Vuse Reviews 

Not worth spending the money when the pods crap out halfway.

Email sent to Vuse today regarding a cancelled subscription order and complete lack of customer care and communication:

Dear Vuse UK,

I hope this email finds you well. After placing an order on 30th April 2025, I received an email informing me that my order had been cancelled. No explanation was given for this cancellation.

I called Vuse customer services and confirmed with the agent that there were no issues with the method I had used to place an order, my bank card details or the bank I use. I was informed that it was an error on the website and assured that no money would be debited from my account. I was also promised that I would receive an email confirming this on the same day, but unfortunately, I have not received any such email.

As of yesterday, the payment was still pending on my account. I contacted my bank, and they informed me that Vuse can provide a transaction cancellation authorisation code, which they would then use to cancel the pending transaction. I called Vuse customer services again to request the cancellation authorisation code, only to be told by the agent that they had never been asked for this before and they would need to contact your finance department. I specifically requested that this information be supplied to me during the call, but I was informed that customer service agents are 'not allowed to keep customers on hold for more than 3 minutes'. I advised that I was more than happy to wait on the line to ensure I had a resolution to the issue and negate the need for me to have to contact Vuse again. I was told again that this was not possible and that someone would 'email me as soon as possible'.

I specifically requested that the information I require be emailed to me by 5pm yesterday, allowing 2 hours for the agent to contact the relevant department by phone and send me a simple email. Yet again, no email was received.

Why is the transaction still pending on my account today and why haven't I received any contact from Vuse? Additionally, why is my account now locked?

I would appreciate it if you could escalate this to the department manager to address these concerns and provide the necessary transaction cancellation authorisation code today (Saturday 03/05/25). I would also appreciate a full explanation as to why there are repeated issues with placing orders online with Vuse and why the information I have requested has not been provided to me in a more timely manner.

Thank you for your attention to this matter.

1 star is too many. Product failed to work. Customer services awful. 7 + days to replace product ?
Would it be satisfactory to pay for product 7 days after I've received it ?
Won't be using their products moving forward and will advise all to do the same.

Not ready for business.
Waiting now 9 day for the delivery within Ireland.
Support is not responding to email. Nobody reachable on the phone. Order 1746

Reached the support: Obviously they were not able to send items since October 17 and did not realised.

Update Nov 16: Still waiting for a refund. Now they have technical problems to issue the refund