VXB.com Bearings Reviews 

Nightmare company. Stay away.

At first I thought they'd be great b/c their customer service was pretty responsive via text... don't be fooled.

I paid $591 for a pendant light. (It's weird that this company sells them but they do.) I received it WEEKS late, and in the meantime the price was cut by half. I requested they refund me the difference but they refused, despite how late the delivery was. When it finally arrived it was missing a part, but they refused to send just the part. I was forced me to send the whole thing back for a refund. [Dishonest right there because if they can't send me a single part and they still want the unit back, seems like they'll just saddle the next fool with the defective product.] When they received the return, they only refunded me price it had gone down to - $295!! Basically just stealing money at this point. I reported them to my state's Unfair Trade Practices department in the attorneys general office. It has an intake form where you can report companies with deceptive practices. Everyone should do the same.

I was scammed by this company. Ordered a part for my fourwheeler and got a completely different one of way lower value. Wrote about 5 email to customer service. Never got a single response. Absolutele disgrace. Never again. Worst experience I have ever had with a online store. Stay away from them.

Company refuses to respond to me regarding a defective part they sent me. I am unable to get a return authorization from them so I’m just out the money. Do not use this company!!!!!

They sent me the wrong part. It did not at all match the description on the website. It was plastic not metal. I emailed and called to get a return authorization but they never responded.

This company fails to respond to emails, and their customer service numbers do not work. Almost one month has gone by and no product, no update. Will never do business with this company. Their BBB rating is F. Research prior to making purchases.

Impossible to talk to anyone. Bearing greaser tool was said to fit over Kawasaki UTV shaft. No way. It was smaller than shaft. Higher price for ill advertised product. Run, run away.

Have had an issue with returning a clutch and getting a replacement since April. I am having the same issue as everyone else with not getting any answers. I did have luck getting someone on the phone, but seems like it's the same two people. They tell me that they can't help me but someone will reach out to help but never get a call back. Just plain horrible.

Just be aware of their 30-day return policy because if they don't answer you it still counts.

Was looking for gold sealant that actually gleamed (instead of just being yellowy brown) and this is the only place I found some. No doubt there's others but this was the only site which actually had a photo of the sealant gleaming, so I knew for sure it did that x have already bought one had to buy a second. Both times it arrived fast - did ups expedited. Am in the UK and this time ordered on Wednesday, got a message saying delivery Monday but it actually came earlier (today is friday and it's just arrived) three days to get to my UK doorstep from california - great service xxxx

never received my order. no response from them after many calls and emails. Horrible customer service

I ordered $1,186.78 in 2 different bearing types April 30th and only 1 of the 2 orders shipped and in still owed $479.80 in product. I have called and left messages when the voicemail was not full and e-mailed multiple times with no response other than an automated response saying I would hear back within 2-3 days. I would have easily ordered a few thousand dollars' worth of product from this company if they had better customer support.

They never ship orders, and are rude and give excuses.

We paid extra for fast shipping, but processing took far too long. It took more than two weeks just to receive the product. To make matters worse, their customer service is entirely non-existent. I attempted to call multiple times and no one answers the phone. I then sent an email and received an automated message claiming I would get a response within 2–3 days. I am still waiting for a reply. Extremely poor communication and unacceptable shipping delays when expedited fees were paid. Avoid this company if you need your parts on time.

I ordered a set of bearings for a fishing tell, and what they sent was not a full set. I asked to do a return, and sent them back. It's now been like 6 weeks, and they have not refunded my money. I would NEVER do business with this company again.

Ordered two sets of flat free wheels... a shipping label was created for both, an email saying one had been delivered arrived. USPS said that nothing had shipped, only two labels created. My purchase card was charged. I've placed three requests to cancel shipment and refund my card, but no response. I think the company is very likely fraudulently charging and not delivering.

One star is too much for VBX-Bearings.
Their customer service is probably the worst I’ve ever come across.
Nobody answers phones or responds to emails, absolutely pathetic. I do not recommend this worthless company.
Just an example, I’ve been trying to get authorization for a return for over a month, no one has responded. So I’ll end up just eating the cost. Lesson learned NEVER use a company that you can’t call and talk to someone.

Paid $153 for a solar floating pool fountain that lights up at night. No it's two fountains.. owning the day one at night. The box was damaged when it arrived.....I have photos and videos and it is janky as crap. It was clearly returned and the whole front of the box had the cover removed. Looked up how to process a refund and they want 15% restocking fee and I have to pay to ship it back. When you sent me a clearly used item? Do not use this company. You will be sorely disappointed.

MIcrowave part ordered UPS 2nd Day Air. 1 month later, no tracking info, no delivery, no response to emails or calls. I'm going to cancel order.

Update:
The part has been delivered. Still no updated delivery info, but at least it’s here.

Never received the item that were ordered. Any email feedback appears to be automated and no help. No tracking number for my package yet they say it's been delivered. I get nowhere on the phone number supplied. goes to recording stating mail box is full. An email received on the date I ordered states it's already been delivered. Wow! For a $20 dollar item they must be desperate. Wish I could give them a 0 but 1 is as low at the rating system will go. BUYERS!! STAY AWAY FROM THIS COMPANY!!!

Never received the parts that were ordered. Any email feedback appears to be automated and no help. No tracking number for my package yet they say it's been delivered. I did find a phone number that, after two days someone finally answered and they said my order wouldn't ship until the end of May. But emails state it's already been delivered. Wish I could give them a 0 but 1 is as low at the rating system will go.

I tried cancelling an order a week before it shipped and I got absolutely nowhere by email to get this accomplished.
No one answers the phone the VOICE MAIL is FULL and just disconnects you when you try calling and leaving a message.
They seriously need to monitor their email and respond in a timely manner if the phone isn't an option.
Customer Service is non existent with this company!