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Rated 1 out of 5 stars

I enquired if they shipped aerosols. They said they didn't and made up a story why they couldn't. When I refuted their fairytale that their couriers accepted dangerous goods, they then refused to prov... See more

Company replied

Rated 5 out of 5 stars

I've been using these guys for about 1.5 years now, I've probably shipped 12 items or more during that period, and every time the process was flawless. Many freight forwarding companies are sketchy as... See more

Rated 5 out of 5 stars

I decided to use Vykingship last week purely on the strength of their Trustpilot reviews (having read some rather worrying reviews of other shipping services). As it turns out, I couldn't be happier.... See more

Rated 5 out of 5 stars

I've been using Vykingship for perhaps a year or so now and they've delivered maybe half a dozen consolidated packages for me. Every time I use them, it's a great experience. If there's a minor issue... See more

Company details

  1. Business Services

Information provided by various external sources

We can provide you with very own unique (and FREE) USA address. This will allow you to make purchases from US online sellers (who do not ship internationally) and have those packages shipped out our warehouse. Once we receive your packages at our warehouse, we will upload the package details, along with a picture of the package, to your Vyking Ship account and notify you by email of its arrival. At this point, you will have an array of additional processing options that you may choose from including repackaging, removal of price tags and invoices, and consolidation of multiple packages into a single box. (Our Optional Service) http://www.vykingship.com/website/content/services.aspx Or you can just have us ship the package by itself to you, without any processing, using or highly competitive shipping rates. (See for yourself at our Shipping Calculator) http://www.vykingship.com/website/content/calculator.aspx Ohh, by the way. We don't make you pay extra or upgrade to a "pay" account to take advantage of our discounted shipping rates - everyone gets our discounted rates. We have 1 account type: Free - That means NO Setup Fees and NO Monthly Fees - It also means we offer the incredibly valuable Consolidation service to EVERYONE, not just those pay more for a premium account as may of our competitors do. And we don't have any pesky Storage Fees! You also have the opportunity to earn referral discounts through our Amazing Referral Program (Vyking Referral Program) http://www.vykingship.com/website/content/referral.aspx (If you are exceptionally successful with referrals we have some extra special offers for you) Setup an account today and don't let geography limit you anymore! http://www.vykingship.com/website/account/register.aspx


Contact info

4.1

Great

TrustScore 4 out of 5

68 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome

Great company, awesome staff. Made requests that were not in my best interest, they declined to process them and advised me on the more efficient way. I won’t give my business to any other company.

April 22, 2021
Unprompted review
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Rated 5 out of 5 stars

Worked like a charm, would recommend.

Worked like a charm. Fast and free service, will use again!
Thank you.

P.s. international customers better use Asendia and not USPS for now.

Edit: I have used them a fair few times now, getting around 18 - 20 parcels to them, consolidated and shipped to Germany. They always provided fast and flawless service. Returns to merchants are free of costs. 180 days of free storage is insane!! Chat support us quick, helpful, extremely polite and they always have insights into their shipping partner's current situation.

February 22, 2021
Unprompted review
Rated 4 out of 5 stars

Good service. Payment problem

Good service. I was unable to pay for the shipping, because of an issue with payment. Tried two cards but was unable to pay. Tried PayPal but a message appeared that my bank didn’t allow the transaction, and my other card had a similar problem. The extra fees I incurred were waived by vykingship. I provided a prepaid returns label and Vykingship sent back the package. I still don’t exactly know what the issue was, but I changed my mind on the package anyway.

February 5, 2021
Unprompted review
Rated 5 out of 5 stars

Great service!

I decided to use Vykingship last week purely on the strength of their Trustpilot reviews (having read some rather worrying reviews of other shipping services). As it turns out, I couldn't be happier. The whole process was clearly explained, smooth to set up, and my order shipped from the retailer to my new US address without any issue. When it arrived with Vykingship, I was notified and asked how I wanted to ship it to the UK. I chose DHL Express and the item was here within 48 hours! Brilliant.

January 30, 2021
Unprompted review
Rated 5 out of 5 stars

The best shipping forwarder out there

Definitely one of the best US shipping forwarders, probably even the best. The company is very trustworthy in comparison to the other shipping forwarders out there and requests get processed incredibly fast. If you don't want to worry about packages being stolen or shipping costs being higher than calculated, go with them! Will definitely use again.

January 14, 2021
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Rated 5 out of 5 stars

Best Customer Service

I have been using Vyking Ship for several years and I must say I have never received such exceptional customer service. They are fast, efficient, and go above and beyond what one would expect.
Highly, highly recommend!

September 30, 2020
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Rated 5 out of 5 stars

They are the best!

They are the best! Everything works well, never had a problem with them directly - Asendia once classified the package as First Class instead of a higher class - but that wasn't up to them. Service is very fast and good, packaging is great, overall extremely satisfied!

September 3, 2020
Unprompted review
Rated 5 out of 5 stars

I totally recommend it

I totally recommend it! It's a truly wonderful service that can help you greatly to get your items shipped. It took less than I expected which was totally awesome.

June 16, 2020
Unprompted review
Rated 3 out of 5 stars

Not cheap, not fast, not much of a benefits.

Took 20 days for my package to leave the USA, while estimations said it'll take 6-14 days to get to me. I paid $60 for this questionable service because they use some middle carrier to get package to USPS, which took ~10 days, which is ridiculous.
Not cheap, not fast, not much of a benefits.

January 24, 2020
Unprompted review
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Reply from Vykingship

Per the details we have discussed via email, the USPS, after assuming possession of your package made a mistake and miss-routed your package. Although we currently use a consolidator to ship our USPS, thereby allowing us to offer a greater discount on the postage, from what we can see they delayed the package 1-2 business days and that was due to the high volume they are still working through in the wake of the holidays. Even with a delay of 1-2 business days, your shipment would have arrived within the estimated time of delivery had the USPS not miss-routed your package. Our estimates, as with all shipping companies, are in business days.

Most people who do any amount of shipping through the USPS will run into miss-routed packages once in a while; in our experience it occurs about 1 in 500 shipments. Due to their error in miss-routing your package, there was indeed a delay of about 11 business days. When the USPS, or most Postal Services, make a mistake, those mistakes often are quite disruptive.

Once you informed us of this issue we were able to open an inquiry through the USPS to have them search for your package and get it moving, which they did. We urge all of our customers to notify us as soon as they notice some sort of delay with their package because the sooner we are made aware of those issues, the sooner we can open inquiries and have them locate your package.

We fully understand that at the time you emailed us and left this review you were not fully aware of the details of the situation. I hope the extensive email that was sent to you last week has helped you to understand the situation more clearly and we do ask again that you amend your review - even if you still want to blame us for the USPS mistake - to offer up correct details of the situation.

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Rated 5 out of 5 stars

Fast, efficient, cheap, and friendly!

I've been using Vykingship for perhaps a year or so now and they've delivered maybe half a dozen consolidated packages for me. Every time I use them, it's a great experience. If there's a minor issue or I made a mistake and need their help, their support is always prompt to reply, happy to help, and friendly. They often go out of their way to help their customers and I can't say enough nice things about them!

January 11, 2020
Unprompted review
Rated 5 out of 5 stars

All is good.

All is good.
Costumer live chat fast respond.
Cheap Shipping,but somethink make me confused because some item have hight price for shipping.

Just Thats.

November 19, 2019
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Rated 5 out of 5 stars

You want your packages to be safe?

I feel truly cared for when dealing with Vyking Ship. I live in the Cayman Islands, and there are dozens of freight forwarders much closer to me than Vyking Ship, however none I have found that take the care and have their high level customer service.

I could also have my items shipped to our national Air Cargo, but again, not disparaging Cayman Airways Cargo in the least, but the thing is, once my packages have arrived at Vyking, I know they are safe. It's hard to put a monetary value on that.

Nevermind that Vykingship is extremely reasonable with their costs, and you can pick and choose the features you wish to pay for.

None better.

September 3, 2019
Unprompted review
Rated 5 out of 5 stars

Vyking ship is the first choice!

Vyking ship is the first choice company if you are looking for a cheap and safe forward shipping service. For me as a Swedish customer I save alot of money when buying from many different companies in the US and get the packages shipped to my box at Vyking ship. I have also many options to choose from.

For example, if I have ordered from three different US companies and get them shipped to Sweden I have to pay: 1) postage for three separate orders to Sweden which is very high 2) customs for three orders which is based on the value + additional fees. If I choose Vyking ship I will get those three orders shipped together as one package and only pay shipping and customs once, and save up to 60-70%. Keep in mind that many US companies have free shipping within US so that will also lower the costs.
* Vyking ship membership is free!
* Low rates on their many services
* Fast shipping
* Quick and good support

June 22, 2019
Unprompted review

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